FlyingBinary Ltd

Open Source Application Server

Featuring a fully elastic cloud infrastructure exclusively hosted in UK data centres, Open Source Application Server resides in the FlyingBinary assisted cloud suite, providing easy entry to cloud services. With a simple management service around the infrastructure, it's the ideal way to run open source applications in the cloud.

Features

  • Fully elastic insfrastructure as a cloud service
  • Expert assistance on cloud scope, component selection and configuration
  • Dedicated cloud UK hosted data centres
  • Suitable to host applications migrated from Lotus Notes / Domino
  • Complements the Lotus Notes Migration Management service

Benefits

  • Use as little or as much as you need
  • Expert assistance speeds progress and reduces risk
  • No need for on-premise or legacy data centres
  • Cloud instrastructure reduces costs compared with legacy provision
  • Elastic cloud features improve flexibility of infrastructure provision
  • Allows continued benefit from migrated Lotus Notes / Domino applications

Pricing

£1.80 per gigabyte per month

Service documents

G-Cloud 10

690731515896663

FlyingBinary Ltd

Dr Jacqui Taylor

+44 77 899 668 02

jacqui.taylor@flyingbinary.com

Service scope

Service scope
Service constraints Although migration of legacy Lotus Notes applications is the most likely use case, in practice any Tomcat-compatible Java application may be hosted. This may rule out custom applications that use vendor-specific extensions, for example IBM Websphere.
System requirements Any Tomcat-compatible Java application

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to all questions within 8 business hours. Normal business hours are 0800-1800 Mon-Fri excluding UK holidays. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our standard support service is by email 0800-1800 Mon-Fri excluding UK holidays and we respond to all questions within 8 business hours. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities. We can offer several extensions to the standard service at extra cost: extended hours support at 10x7 or 24x7; 4 business hour response; phone support; web chat support; onsite support. The support service is provided for issues, incidents and service requests. We will also respond to questions about how to use the service, but we reserve the right to direct clients to our training services if users are clearly not equipped to use the service competently.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started There are four types of onboarding help available, which may be used in combination: online help; key contact getting started assistance; additional onboarding assistance; service training courses. Key contact getting started assistance is included within the cost of the service. It is usually conducted as an interactive web screenshare session, but may also be provided as a pre-recorded video session with a follow up teleconference, or as an onsite session. Onsite sessions outside the M25 area will incur an additional cost. Online help is available to all client users of the service and is included within the cost. Additional onboarding assistance and service training courses are both provided via the companion Cloud Support service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The service has built-in tools that allow user data extraction. These tools are available at any time, not just at contract end, and may be used for any data extraction purpose required. There are no restrictions: all user data may be extracted from the service for any reason, at any time. User data extraction does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. There is no limit to the number or size of data extractions performed, but the service is priced on a "fair use" basis for network charges. Excessively large or very frequent data extractions may incur an additional cost or bandwidth limits. Alternatively, the companion Cloud Support service offers assistance with data extraction, at an additional cost.
End-of-contract process Prior to the end of contract/contract renewal date, we discuss the forward plan with the client key contact. In the event of contract end, we work with the key contact to ensure that all user data and collateral is retrieved or extracted before the contract end date. Although there are standard data extraction tools built in to the service, there may be a requirement for special data migration to the client's chosen new service. In that instance, we can work with the new supplier to migrate data to maximum benefit for the client, such work would be performed within the companion Cloud Support service and incur an additional charge. In the event that the client is unable to extract all required data before the contract end date, it is often possible to extend the duration of the data extraction features of the service for an additional period; or to extend the full service for an additional period; so that the client does not suffer unnecessary unavailability.

Using the service

Using the service
Web browser interface Yes
Using the web interface The service primary purpose is to host application functionality migrated from Lotus Notes, using Apache Tomcat as the web application server. The application functions will correspond to the functions originally available in the Lotus Notes application.
Web interface accessibility standard None or don’t know
How the web interface is accessible The service primary purpose is to host application functionality migrated from Lotus Notes, using Apache Tomcat as the web application server. The goal is to provide continued access to legacy applications, documents and data within an open source platform, avoiding the need for ongoing proprietary license fees. Legacy Lotus Notes applications were built as client-server applications, not web-enabled services, and lack the structure and metadata required to facilitate automated refactoring to include web accessibility features. Once the application is migrated, it is a plain Java application, and may be further refactored to include accessibility features as needed. Such additional refactoring may be performed as an optional service within the Lotus Notes Migration Management service, at additional cost.
Web interface accessibility testing The service primary purpose is to host application functionality migrated from Lotus Notes, using Apache Tomcat as the web application server. Any required accessibility testing would need to be performed once the legacy Lotus Notes application has been migrated.
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Our testing tells us the lower and upper levels of cloud resource required to maintain performance for normal levels of demand. We reserve and dedicate the lower level of cloud resources to each client, so that no client user can impact the performance of any other client. As client demand increases, we monitor performance and ensure that additional cloud resources are available to maintain performance, to the upper level. The service is priced on a "fair use" basis, so exceeding the upper level of demand means either reduced performance, or request further cloud resources, at additional cost.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files, including documents and application configuration
  • Operating system content and configuration and application programs
Backup controls All operating system, application and document files are backed up automatically on a regular schedule. There is usually no need for user intervention or decisions to be made. If there are specific needs, for example to match with business use cycles, then these requests can be passed to the support team for implementation.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network The internal local network supporting the service is segregated from external networks using both firewalls and internal VLAN configuration. For reasons of operational effectiveness and performance, traffic within the VLAN is not encrypted. Traffic that passes from one cloud service to another is encrypted using TLS v1.2 as it traverses the VLAN boundaries and firewalls. If your use case requires internal network encryption, we can discuss alternate cloud deployments and architectures, at additional cost.

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee the service will be available 99% of the time during business hours. Measured over the last two years, we have comfortably exceeded 99.5% availability. For use cases requiring higher availablity guarantees, we can discuss alternate cloud deployments and architectures, at additional cost. No financial recompense is offered for a single failure to meet service level within a year. In the event there are two or more failures in successive months, then a discount equal to one twelfth of the annual cost will be offered for renewals at the next anniversary.
Approach to resilience All cloud resources are virtualised, so there is no dependency on any single hardware component. The underlying infrastructure is 99.999% available. All service components are replicated at a second site. This provides geographic (availability zone) resilience, in addition to providing an alternate source of service provision in the case of some outage that affects multiple hardware components, or a whole data centre or geographic location. All client deployments are managed as separate cloud instances, ensuring that performance-affecting activity occurring in one client deployment cannot impact any others. In addition to the dual site service, there is also the option of a cheaper, single site option. This still has all the benefits of the resilient cloud infrastructure, but lacks the additional geographic resilience provided by second site operation.
Outage reporting Service affecting incidents are reported to client key contacts by email. Service affecting incidents include any observation of diminished service performance, reduced or missing functionality and not just observation of service outage. Initial emails may include only a report of the observation. Follow up emails will include notification of full service restoration, or estimated time to restoration, or additional details of mitigations or workarounds. Client key contacts may also request further details or additional help, as the emails are issued by a client support team, capable of responding to requests for additional information; the emails are not issued by "no-reply" mailboxes.

Identity and authentication

Identity and authentication
User authentication Limited access network (for example PSN)
Access restrictions in management interfaces and support channels Username and password
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Devices users manage the service through Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our security governance is meshed with our corporate governance, with our CEO having final responsibility for G-Cloud services and governance policies and our CTO having day-to-day responsibility for policy implementation. Our policies cover people, processes, technology and information assets, at board, management and operational levels. We review our policies and update our practices in light of new regulation, standards and best practice to ensure we are able to counter current and emerging threats.
Information security policies and processes Our information security policy follows guidance in ISO27001, is owned by our CEO and implemented by our CTO. The top level Information Security Policy is supported by Architecture, Operations and Client Access policies. The policy states security objectives and establishes principles to ensure current and continued adherance and continual improvement. The policy set is integral to staff induction and all staff are required to agree and accept that information security governance is a core working principle. Operational checklists enforce security practices at the day to day level, and activities cannot be signed off without verified completion. The checklists also contain sections for feedback and challenge so that we actively improve. All staff are expected to challenge, because if we don't, bad actors will. Standard reporting flows from operational analyst or team lead to manager to CTO, but any staff member can invoke exceptional reporting directly to management or board, to ensure that important issues receive appropriate attention. Internal reviews ensure that all information security processes are working smoothly and as designed. If exceptions are found, we perform root cause analysis to understand if/how we need to change working practice to support our information security objectives.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Service hardware components are managed by our data centre suppliers. Component lifecycle management is accredited to ISO27001, including storage overwrite and secure destruction. Service software is assembled from existing software components (proprietary and open source), is obtained only from the official repository, and security checked before use. No custom software is used. The service deployment checklist records all versions and change dates. Planned infrastructure or software changes are reviewed for new or changed features or capabilities, and internal software library dependencies. If needed, configurations are changed to disable unnecessary new features or mitigate any additional security exposure.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor vulnerability feeds, vendor and security researcher blogs to understand emerging threats. We then make an assessment to confirm any potential to affect service, and if so, determine severity and likelihood. Based on our assessments, we create a mitigation plan that may include a change to operation practice, a planned upgrade or an emergency upgrade. Operational changes and emergency upgrades are carried out as soon as reasonably practical following assessment and planning. Planned upgrades are accommodated within the normal upgrade or patching cycle.
Protective monitoring type Supplier-defined controls
Protective monitoring approach System event monitoring is used to facilitate the identification, classification and analysis of potential security incidents. Any security-related incident is classified as a severely service affecting incident, is escalated accordingly and actioned immediately. Different techniques and processes are employed to mitigate and recover service integrity, depending on the nature of the incursion. Further details are available on request.
Incident management type Supplier-defined controls
Incident management approach All service incidents follow a standard process. A triage step classifies to: common event not service affecting; service affecting; severely service affecting. Common events are handled by following a routine process. Events affecting service severely are immediately escalated to acquire necessary resource and management support. All other incidents are handled by the respective support team. Clients can report incidents by email to the support team. Update reports and communications are issued for all client-reported and service affecting incidents. When service affecting incidents are resolved, root cause analysis is performed to determine mitigating actions.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate While cloud resources are fully virtualised for flexibility and scale, our security is hardware based and implemented at the network layer directly on Cisco switches, allowing both high security and high performance. Individual cloud compute and storage resources are accessed via secure VLAN segmentation on top of this configuration. The combination of VMware vSphere hypervisor and high speed access to block storage via fibre channel allows full customisation of cloud resources. Security and network services available include customisable firewalls, network address translation, virtual IP addresses, load balancing and multicast.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1.80 per gigabyte per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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