i2N Ltd

Cross Domain Security Zone

A Cross Domain Security Zone enables consumers to securely transfer data between environments with differing classification requirements or connectivity constraints. This uses NCSC approved cross domain security patterns.

Features

  • Self-managed option supports complex and varied use-cases
  • i2N managed option supports simple and inspectable traffic flows.
  • Designed for OFFICIAL and OFFICIAL-SENSITIVE and for nondirectly internet-connected environments.
  • Green; based in UK facilities which offer market leading efficiency
  • Create citizen facing services while maintain data security.
  • Leverages ready made solutions to reduce infrastructure and compliance costs.
  • Ensure you are meeting the required levels of solution compliance
  • Cross-domain functionality: controlled access between internet and secure domains
  • Integrates COTS and OpenSource software where adequate
  • Centralised management and protective monitoring, with real time events correlation/alerting

Benefits

  • Choose the solution that best fits your needs
  • Supports and enables the Government Digital Strategy
  • Meet your environmental targets
  • Provides secure, flexible, method of transferring data between domains
  • i2N CDS option is delivered via a shared multi-tenant solution
  • i2N solutions follow NSCS, CSP and Digital Services guidelines
  • Flexible and evolving service to meet new and emerging needs.
  • Secures always on environments.
  • Support complex use-cases such as database-replication, backup, remote-access, code-migrations
  • Provide level of safe/uni-directional connectivity to systems not tolerating access

Pricing

£500 to £1000 per unit per month

  • Education pricing available

Service documents

G-Cloud 10

688148644273815

i2N Ltd

Marco Fiorentino

01473 731230

marco.fiorentino@i2n.com

Service scope

Service scope
Service constraints Planned maintenance windows are identified in the service description.

Emergency maintenance windows are identified in the service description.

Customers must complete an assurance activity prior to service provision.

Remote access to Elevated requires a dedicated SRAS client connecting to a Bastion zone.
System requirements
  • Modern browsers, supporting flash and allows downloading of JAVA applets
  • Remote Access machines, connecting to Elevated network for direct management
  • Select own host antivirus, malware and IPS protection or i2Ns
  • Select own patching product or use an i2N recommended solution
  • Must purchase licences other than the Operating System

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets are responded to on a priority basis. We aim to respond to ALL initial questions within 15 minutes during normal business hours. Week end support is arranged on an ad-hoc basis. 24/7 support is available upon request.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Our webchat support is done through the internet cloud based ServiceNow product which is assistive technology compliant.
Onsite support Yes, at extra cost
Support levels I2N standard support includes an Account Managers, support engineers and a 24/7 Operations Centre. We aim to respond to all incidents within 15 minutes between 08:00-6:00 every weekday.
i2N also provides ad-hoc on-site consultancy, training and troubleshooting services.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started All new customers are assigned a Customer Success Manager that will provide proactive support and advice for the first 90 days. Onboarding is supported by our Cloud Architects and DevOps who ensure the right solution is provisioned and maximised for the workloads, along with a range of user guides.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
  • Other
Other documentation formats Video and podcasts
End-of-contract data extraction The customer must request a data extraction from i2N due to the OFFICIAL nature of the envorinment. Agreements must be in place to provide secure transport devices and handling. Data can be extracted either from within the VM (copying specific files/folders, databases etc..) or the entire VM (exporting as a VHD, VMDK or OVF). If object storage is used, the customer may export their data to a different platform subject to compliance data transfer limitations.
End-of-contract process All virtual machines and network configurations are decommissioned and erased (aligned to NSCS guidelines). Any used compute resources (CPU, RAM, Disk) are returned to the pool of available resources.

Using the service

Using the service
Web browser interface Yes
Using the web interface The CDS zone may restrict provisioning and de-provisioning of Virtual Machines if it is a specifically accredited environment. Depending on the service level and permissions, the web interface can provide a control panel allowing users to provision, display, manage (power up, down, reset) and decommission various aspects (compute, storage, network) of this service as agreed. It is also possible to manage images including creation and recover of backups as well as access a comprehensive set of documentation and videos.
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing The web interface is accessible using the most common web browsers and is delivered over various private networks including PSN, N3/HSCN and Janet. The web interface is protected by standards-based encryption, two-factor authentication and optionally IP address whitelisting. The web interface is entirely HTML5 and does not require any auxilary plug-ins, therefore the web interface is accessible by any modern day desktop or mobile internet browser able to support secure HTTPS connections. When remote accessing a Virtual Machine, a new web page window will open giving access to the console. Multiple windows can be opened simultaneously.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Virtual Machines are provisioned per customer and not shared. A virtual machine running out of resources cannot affect another since they are fenced by the cloud software. Scalability relies on the underlying Cloud infrastructure which provide horizontal and vertical on-demand and real-time scaling to us.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Real User monitoring (APM)
  • SQL queries and response time (APM)
  • Code execution time (APM)
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UKCloud

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach Data at rest is protected according to the solution selected by the customer and the cloud provider capabilities. All cloud providers support as a minimum AES-256 encryption of data. i2N encourage its customers to protect their own data using encryption technologies where they are the sole decryption key owners. In this way, our customers are assured that their data can never be accessed by a third party.
i2N own data is encrypted when the service requires it.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Entire virtual machines and data through crash consistent cloud snapshots
  • Single or multiple disk/volume
  • Consistent file and application back up for third party tools
Backup controls Integrated cloud backup (snapshots): Users schedule backups through the cloud provider's web interface

Integrated cloud backup (snapshots): Users contact the support team to schedule backups

Integrated cloud backup (snapshots): i2N controls the whole backup schedule for the user

Third party backup solution: Users control backups through their own vendor's interface.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Deep inspection of protocols (Palo Alto IPS)

Furthermore, i2N controls the logical networks that are created atop the physical cloud provider infrastrcuture. We use defence in depth approach, we logically segment networks where possible, configure several firewall layers, IPSs, deep packet inspection and real time security event correlation monitoring.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Palo Alto Firewalls, Segmentation and Ring fenced virtual applications.

Furthermore, i2N controls the logical networks that are created atop the physical cloud provider infrastrcuture. We use defence in depth approach, we logically segment networks where possible, configure several firewall layers, IPSs, deep packet inspection and real time security event correlation monitoring.

Availability and resilience

Availability and resilience
Guaranteed availability This aligns with the underlying cloud infrastructure provider with a minimum of 99.9%
Approach to resilience Our service relies on the cloud providers. Their services are deployed across a number of zones (local replication), sites (datacenter replication) and regions (geo replication) offering various levels of resilience. Each zone is designed to eliminate single points of failure (such as power, network and hardware). A standard basic service would provision a VM in a single datacenter. The customer can then select the resilience required by their solution and purchase the corresponding service level from i2N. Load balancing and autofailover are available. Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
Outage reporting Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. The designated Technical Account Manager will proactively contact customers as appropriate. The account manager will be provided with portal access with a view on past, ongoing and planned outages.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication For online systems (e.g. Customer Portal, remote console), all cloud providers require users to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
Access restrictions in management interfaces and support channels Permissions are set for each user (RBAC) limiting access to the management interfaces to only what they need to use the service (POLP).
For status updates, web chat, and ticketing, account managers and selected users are provided with a specific access for each service
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas UK
ISO/IEC 27001 accreditation date 31/01/2013
What the ISO/IEC 27001 doesn’t cover None - all within scope
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 28/10/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover None - all within scope
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus Certificate of Compliance
  • I2N PSN Connection Compliance Certificate
  • Formerly MoJ-CESG PGA i2N dev, test and AGN network

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes I2N has a number of inter-connected governance frameworks in place which control both how the Company operates and the manner in which it delivers cloud services to its customers. These have been independently assessed and certified against ISO27001 by Bureau Veritas, a UKAS accredited audit body. The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach I2N has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard. Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation. A robust, established process for the formal submission of change requests is mandated prior to review and approval of the Change Advisory Board, which is attended by a quorum of operational and technical management personnel.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach I2N has a documented vulnerability management policy and process, which has been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources. Outside those vendor sources, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Following best practice from the National Cyber Security Centre, i2N protects its platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the i2N SOC for prompt investigation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach I2N has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by i2N personnel, and incidents identified and reported to i2N by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider UKCloud
How shared infrastructure is kept separate At the compute/storage layer, consumers are separated via robust hypervisor controls based on the cloud technologies employed (VMware vSphere). VMware based solution validated by the NCSC PGA. It provides Network controls, allow VLAN type of traffic separation and segregation. The dedicated host option further enhance the data separation.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £500 to £1000 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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