Prolinx Ltd

Prolinx Assured Cloud Services (PACS) - Deployed Bearer of Opportunity (DBoO)

An early entry, remotely configurable (24x7x365 Service Desk supported) capability providing connectivity for disadvantaged and edge users. A secure, low SWaP, UK Sovereign platform providing VPN via multiple mobile internet-connection options, providing access to OS (MCN) and Secret Cloud. Data in transit protected and meeting NCSC 14 cloud security principles.

Features

  • Connection to Bearer of Opportunity, Internet, 3G/4G LTE, BGAN.
  • Low Size, Weight and Power(SWaP) technology for initial entry capability
  • Encrypted rear-link connection with over the air rekeying
  • Secure and highly scalable hosting service with UK-based 24/7 support
  • Delivered as a fully managed secure deployable end-to-end service
  • Available to accredit at various Government Security Classification Standards (Official/SECRET)
  • ISO9001, ISO20000, ISO27001 certified organisation and ITIL service management framework
  • Integrates seamlessly with host network infrastructure.
  • Security tiers distinguished by keymat separation for relevant protective classification

Benefits

  • Reduces cost and complexity of managing technology and resources
  • Reduced Low Size, Weight and Power (SWaP) capability
  • Access to core network central services by any internet-connected bearer
  • Secure Wireless offers a reduction in cable cost and footprint
  • Can be adapted to be compliant with future MoD networks
  • Enabling secure remote working and migration to Cloud services
  • Securely operated in UK by SC/DV Cleared Personnel
  • 'Active' and 'Warm-Blanket' costing model; providing value for money
  • Minimal user training overhead, as issues can be resolved remotely
  • Scalability options to achieve various deployment use cases

Pricing

£750 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sam.howells@prolinx.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 8 7 7 6 1 5 1 8 0 0 5 4 3 4

Contact

Prolinx Ltd Sam Howells
Telephone: +44 (0) 330 180 0099
Email: Sam.howells@prolinx.co.uk

Planning

Planning service
Yes
How the planning service works
Prolinx will assist the customer on their journey to achieve the relevant accreditation for this service. This will be done using ITIL and Prince2 methodologies and best practices.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Prolinx shall provide on-line supporting material (User Guides) to assist customers through the process of purchasing and configuring items from the Service Catalogue. On-site training will be provided for Private Cloud installations in order to facilitate knowledge transfer. Our Service Desk shall also be available to provide assistance and guidance to customers as required. More formal classroom training is provided by one our partners which Prolinx would be happy to facilitate.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Prolinx can assist, with the migration of any current data you have to help pre-populate the new network/cloud services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The design and transition of the solution into an operable service environment is managed via key stages from initiation, planning and co-ordination through to validation and testing and early life support. This will be managed using ITIL methodologies and best practices.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Prolinx will provide full support from our 24/7 service desk for the gateway and the chosen cloud provider will support the cloud service.

Service scope

Service constraints
A constraint is each individual new service cannot operate without DAIS accreditation. We agree to represent the proposed services to the accreditors addressing the approach and risk control. Another constrain would be the assumption that the proposed service is accepted through the approved ISS 'front door' process.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Any questions/ requests for information will be acknowledged within 4 working hours and resolved within 1 working day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
As incidents come into the Service Desk they will be allocated a priority associated target response time which is in line with the agreed priority definition. We offer Gold, Silver and Bronze service packages that can be aligned to your requirements. Each service that Prolinx provide will have a Customer Service Manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£750 a unit a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sam.howells@prolinx.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.