This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Innovative IT are still valid.
Innovative IT

Micro Focus SMAX implementation services and managed support

Services to implement , enhance or support Micro Focus SMAX (IT Service Management) cloud solutions

Features

  • Recommended for the rapid implementation of Micro Focus SMAX
  • Requirements and design phases to ensure solution meets requirements
  • 'Quick start' mentality to help you quickly see value
  • Remote or onsite service
  • Experienced Micro Focus ITOM Partner
  • Fixed price packaged services available
  • Available for whichever cloud hosting option you choose
  • Experienced in Public Sector deployments (also SC cleared)

Benefits

  • Reduce implementation time and risk
  • Low cost alternative to vendor consultancy
  • Established best practices gained over multiple deployments
  • Comprehensive training to speed up adoption

Pricing

£600 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@aaf20e68-a6d5-4c7f-852d-9f0aba0805b5.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

6 8 7 7 3 8 1 7 8 8 9 7 9 5 0

Contact

Innovative IT <removed>
Telephone: <removed>
Email: <removed>@aaf20e68-a6d5-4c7f-852d-9f0aba0805b5.com

Planning

Planning service
Yes
How the planning service works
We help you design and implement your SMAX solution
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Micro Focus SMAX
  • Micro Focus Service Management Automation X
  • HPE Service Anywhere
  • Micro Focus Service Anywhere

Training

Training service provided
Yes
How the training service works
Administrator, Super User, Support Analyst, ITIL user roles and End User training on the Micro Focus SMAX platform as part of an implementation service
Training is tied to specific services
Yes
Services the training service works with
  • Micro Focus SMAX
  • Micro Focus Service Manager Automation X

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Specific to Micro Focus SMAX: we can help customers implement on their chosen cloud platform, whether public cloud, Service Provider or in-house. We can also assist with migration between providers and from HPE Service Anywhere
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Micro Focus SMAX
  • HPE Service Anywhere
  • Micro Focus Service Anywhere
  • Micro Focus Service Management Automation X

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Specifically as part of the Micro focus SMAX implementation. QA and performance testing is part of the service

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We can offer support for all Micro Focus SMAX implementations

Service scope

Service constraints
Our services are available onsite or remotely as required. Fixed price packaged services are also available

User support

Email or online ticketing support
Email or online ticketing
Support response times
Calls will be acknowledged within 30 minutes. For high severity issues support is offered 7 x 24 with 1 hour technical response time and 4 hour target fix time. For low severity issues support is 9 x 5 with response by the next working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Standard support for SMAX is 7 x 24 with 30 minute call acknowledgement and 1 hour response time for high severity issues. Target resolution is 4 hours. For low severity issues support is 9 x 5 with response target by the next working day. A named account manager will be assigned to your service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£600 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@aaf20e68-a6d5-4c7f-852d-9f0aba0805b5.com. Tell them what format you need. It will help if you say what assistive technology you use.