Micro Focus SMAX implementation services and managed support
Services to implement , enhance or support Micro Focus SMAX (IT Service Management) cloud solutions
Features
- Recommended for the rapid implementation of Micro Focus SMAX
- Requirements and design phases to ensure solution meets requirements
- 'Quick start' mentality to help you quickly see value
- Remote or onsite service
- Experienced Micro Focus ITOM Partner
- Fixed price packaged services available
- Available for whichever cloud hosting option you choose
- Experienced in Public Sector deployments (also SC cleared)
Benefits
- Reduce implementation time and risk
- Low cost alternative to vendor consultancy
- Established best practices gained over multiple deployments
- Comprehensive training to speed up adoption
Pricing
£600 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@aaf20e68-a6d5-4c7f-852d-9f0aba0805b5.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
6 8 7 7 3 8 1 7 8 8 9 7 9 5 0
Contact
Innovative IT
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Telephone: <removed>
Email: <removed>@aaf20e68-a6d5-4c7f-852d-9f0aba0805b5.com
Planning
- Planning service
- Yes
- How the planning service works
- We help you design and implement your SMAX solution
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Micro Focus SMAX
- Micro Focus Service Management Automation X
- HPE Service Anywhere
- Micro Focus Service Anywhere
Training
- Training service provided
- Yes
- How the training service works
- Administrator, Super User, Support Analyst, ITIL user roles and End User training on the Micro Focus SMAX platform as part of an implementation service
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Micro Focus SMAX
- Micro Focus Service Manager Automation X
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Specific to Micro Focus SMAX: we can help customers implement on their chosen cloud platform, whether public cloud, Service Provider or in-house. We can also assist with migration between providers and from HPE Service Anywhere
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Micro Focus SMAX
- HPE Service Anywhere
- Micro Focus Service Anywhere
- Micro Focus Service Management Automation X
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Specifically as part of the Micro focus SMAX implementation. QA and performance testing is part of the service
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We can offer support for all Micro Focus SMAX implementations
Service scope
- Service constraints
- Our services are available onsite or remotely as required. Fixed price packaged services are also available
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Calls will be acknowledged within 30 minutes. For high severity issues support is offered 7 x 24 with 1 hour technical response time and 4 hour target fix time. For low severity issues support is 9 x 5 with response by the next working day.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Standard support for SMAX is 7 x 24 with 30 minute call acknowledgement and 1 hour response time for high severity issues. Target resolution is 4 hours. For low severity issues support is 9 x 5 with response target by the next working day. A named account manager will be assigned to your service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £600 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@aaf20e68-a6d5-4c7f-852d-9f0aba0805b5.com.
Tell them what format you need. It will help if you say what assistive technology you use.