Innovative IT

Micro Focus SMAX implementation services and managed support

Services to implement , enhance or support Micro Focus SMAX (IT Service Management) cloud solutions

Features

  • Recommended for the rapid implementation of Micro Focus SMAX
  • Requirements and design phases to ensure solution meets requirements
  • 'Quick start' mentality to help you quickly see value
  • Remote or onsite service
  • Experienced Micro Focus ITOM Partner
  • Fixed price packaged services available
  • Available for whichever cloud hosting option you choose
  • Experienced in Public Sector deployments (also SC cleared)

Benefits

  • Reduce implementation time and risk
  • Low cost alternative to vendor consultancy
  • Established best practices gained over multiple deployments
  • Comprehensive training to speed up adoption

Pricing

£600 per person per day

Service documents

G-Cloud 10

687738178897950

Innovative IT

Dave Walmsley

07826859526

davidwalmsley_innov@tiveit.co.uk

Planning

Planning
Planning service Yes
How the planning service works We help you design and implement your SMAX solution
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Micro Focus SMAX
  • Micro Focus Service Management Automation X
  • HPE Service Anywhere
  • Micro Focus Service Anywhere

Training

Training
Training service provided Yes
How the training service works Administrator, Super User, Support Analyst, ITIL user roles and End User training on the Micro Focus SMAX platform as part of an implementation service
Training is tied to specific services Yes
Services the training service works with
  • Micro Focus SMAX
  • Micro Focus Service Manager Automation X

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Specific to Micro Focus SMAX: we can help customers implement on their chosen cloud platform, whether public cloud, Service Provider or in-house. We can also assist with migration between providers and from HPE Service Anywhere
Setup or migration service is for specific cloud services Yes
List of supported services
  • Micro Focus SMAX
  • HPE Service Anywhere
  • Micro Focus Service Anywhere
  • Micro Focus Service Management Automation X

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Specifically as part of the Micro focus SMAX implementation. QA and performance testing is part of the service

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We can offer support for all Micro Focus SMAX implementations

Service scope

Service scope
Service constraints Our services are available onsite or remotely as required. Fixed price packaged services are also available

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Calls will be acknowledged within 30 minutes. For high severity issues support is offered 7 x 24 with 1 hour technical response time and 4 hour target fix time. For low severity issues support is 9 x 5 with response by the next working day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Standard support for SMAX is 7 x 24 with 30 minute call acknowledgement and 1 hour response time for high severity issues. Target resolution is 4 hours. For low severity issues support is 9 x 5 with response target by the next working day. A named account manager will be assigned to your service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £600 per person per day
Discount for educational organisations No

Service documents

odt document: Pricing document odt document: Terms and conditions
Service documents
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