BJSS Limited

ChatBot Accelerator

A proven framework to help clients identify and generate value from AI with velocity and agility. In just three weeks, clients have a working prototype, solution blueprint, and a roadmap with a supporting business case enabling them to make an informed decision on how best to continue.


  • Holistic approach to designing and delivering the chatbot.
  • A user-centric approach using service design methodology.
  • Identifies and interviews end users.
  • Maps out ‘as-is’ and ‘to-be’ technology landscapes.
  • Builds prototype for the use case.
  • Conducts user testing to iterate the solution.
  • Designs the value proposition and builds business case.
  • Creates roadmap to take the MVP live.
  • Identifies other use cases to expand scope of the chatbot.
  • Creates chatbot persona and conversational design.


  • Working prototype to demonstrate the solution vision.
  • Combined advisory, design, build, and architecture services.
  • De-risks delivery using BJSS’ scalable approach.
  • Holistic framework enables change of systems, removing rework.
  • Solution remains available beyond sprint to support business case internally.
  • Recommended roadmap for next steps and future phases.
  • Assesses business value rapidly and reduces costs of delivery.
  • Avoids wasted investment by avoiding unwanted features.
  • Delivered features meet user needs.


£400 per person per day

Service documents

G-Cloud 11


BJSS Limited

Susheel Dodeja

0207 337 9800


Planning service Yes
How the planning service works BJSS uses its proven Enterprise Agile delivery approach which is aligned to the GDS service framework in order to guide clients through the planning and implementation of Cloud services.
Planning service works with specific services Yes
Hosting or software services the planning service works with Applies to any public cloud provider.


Training service provided Yes
How the training service works BJSS provide comprehensive training across all provided service including aspects such as cloud services, knowledge transfer, accreditation development and shadowing.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works BJSS is an expert at migrating complex applications to the cloud and can provide a number of public sector references. BJSS has delivered many complex application migrations from on premise to cloud and has developed an end to end 5 step process to help with migration. The steps include building the business case, application assessment and migration strategy, validation and testing, migration execution and then operate and optimise.
Setup or migration service is for specific cloud services Yes
List of supported services
  • AWS
  • Azure
  • Hybrid to Public Cloud.

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works A range of QA and performance testing services are delivered by experienced test practitioners. Services include: • Defining and establishing test policy • Agile test strategy • Test tooling consultancy • Test project health check assessments • Agile transition • Test process re-engineering.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Services are available on a resource augmentation basis, as part of a project team or as an outsourced service Fully managed service, customised to client service requirements. BJSS can provide transition and transformations services and will manage environments, on-premise or hosted in the public cloud. Key features include: •Proactive monitoring and alerting. •SPOC for 3rd party suppliers and the business. •24/7/365 monitoring and management. •Real-time, automated, alerting and dashboards. •Includes Network Operations Centre service. •Licence management of components within the cloud. •Integration with Incident and Change management tools. •Proactive capacity management. •Regular service reviews.

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times By agreement with the client.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support levels are customised to client requirements. Default support levels are: P1: Reponse time 30 minutes, Target Resolution time 4 hours P2: Response time 1 hour, Target resolution time 8 hours P3: Response time 2 hours, Target resolution time 3 days P4: Response time Next working day, Target resolution time 10 days.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £400 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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