Ultimedia

G12 Cloud Based Deployment

Ultimedia provide a Deployment and DevOps service to assist with moving the client over to Cloud working and ensuring that they have the best possible deployment environment for service working.

Features

  • Development to Release ready for Cloud
  • Offering all standard Cloud solutions
  • Experienced staff to assist in Deployment and DevOps
  • Collaborative approach

Benefits

  • Flexible and best of breed Cloud deployment
  • Improving efficiency of business
  • Transfer of Knowledge to client staff

Pricing

£450 to £1,000 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glenn.stewart@ultimedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 8 4 9 7 8 7 4 0 1 4 3 1 5 0

Contact

Ultimedia Glenn Stewart
Telephone: 07973510805
Email: glenn.stewart@ultimedia.co.uk

Planning

Planning service
Yes
How the planning service works
Ultimedia consultants work with client staff to establish success metrics, for performance, for the live service going forwards. Ultimedia establish a regular pattern of monitoring service performance and commit to fixed percentages of productivity and availability.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is given in planning, execution and establishing the performance metrics for a re-platforming project. Ultimedia staff work closely with the client digital staff to ensure that knowledge is transferred to the client organisation.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
A joint and agreed content migration plan is established with particular emphasis to timing of migration events. A switch-over plan is then agreed with fallback exceptions. A trial migration is performed to establish a 100% foolproof result which is then marked on a previously agreed set of metrics. This ensures that re-platforming live is performed in a smooth, orderly and controlled manner with predictable results.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality assurance testing is agreed up front with the client. A standard set of metrics is established which has an agreed percentage of execution of the re-platformed system.
A performance plan is established and agreed with the client as part of the initial tasks to be performed. This is then executed both at the live re-platforming stage and at the trial stage to establish that the agreed set of performance metrics has been fulfilled.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Ultimedia provide support for both client hosting solutions and solutions from all of the leading cloud providers.

Service scope

Service constraints
Only constraints placed upon the services are those by the Cloud providers.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
08:00 to 18:00 Monday to Friday (excluding weekends and UK Bank Holidays) response is 1.Critical - Response 1 hour, Restoration 4 hours 2.Urgent - Response 1 hour, Resolution 5 days 3.Non-Urgent - Response 4 hours, Resolution 20 days. Extended and 24x7 is also available with similar response times at extra cost
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Normal 9am - 5pm office hours support, Extended support hours by mutual agreement with the client and 24x7x365 support. Prices for these levels will vary with the project performed. A technical account manager support is provided.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon, Google, Microsoft Azure, Rackspace

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Pricing

Price
£450 to £1,000 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glenn.stewart@ultimedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.