Tazio Online Media Limited

Assess

Assess is a paperless way of securely recording and analysing candidate data collected during assessment and development centres.

Assessors enter scores, observations and notes directly into the app on a tablet or laptop. You define the scoring for each exercise, structured with positive and negative indicators associated with each competency.

Features

  • Record candidates scores, observations and notes in a structured process
  • Real-time overview of candidates performance during assessment centre
  • Automatically creates fully branded candidate feedback reports
  • Works on and offline
  • Easily duplicate assessment or development centres
  • Exercise and question library
  • Granular user access management
  • Creates candidate and assessor schedules

Benefits

  • Improves data accuracy with built-in validation reducing errors
  • Eliminates the need for paper records
  • Ensures a more objective, unbiased assessment of candidates
  • Data can be seamlessly transferred to other HR systems
  • Enables candidates to be compared objectively
  • Promptly provides personalised feedback reports, improving candidate experience

Pricing

£1000 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

683995293343022

Tazio Online Media Limited

Tom Stroud

02922 331 888

tom.stroud@tazio.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Applicant Tracking Systems
Human Resource Management Software
Cloud deployment model Public cloud
Service constraints Internet Explorer 10 or above is required. All other browsers fully supported.
System requirements Internet access to enable data syncing

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Median first response time 8 minutes
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing We have tested accessibility using Continuum Explorer
Onsite support Yes, at extra cost
Support levels Customers are assigned a Customer Success Manager who is their primary point of contact. Users and candidates all have access to our extensive help desk library and resources, online chat, telephone and email support. Any unresolved technical issues are escalated to a senior software engineer within 30 minutes.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers are assigned a Customer Success Manager who will provide full training on using Assess. This can be done online with screen sharing, over the telephone or onsite. We provide comprehensive user documentation which is available via our help desk.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers can export full or partial data using the built-in reporting and csv export function. A bespoke report can generated to extract specific data on request. Depending on the complexity of the report, an additional charge may be made.
End-of-contract process If a customer chooses not to extend the contact, their account will be closed and all data deleted. Data can be transferred or archived for an agree period based on their requirements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
API Yes
What users can and can't do using the API There are an extensive range of standard API calls which allow customers to transfer data to and from Tazio. We can also create a bespoke API integration for customers on request, additional charges may apply.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All screens, emails and reports can be fully branded.
Customers can define rating scales.
Add their own competency frameworks.

Scaling

Scaling
Independence of resources The Tazio infrastructure uses multiple, load-balanced web and application servers. Additional servers can be added within minutes to cope with any spikes in usage.

Analytics

Analytics
Service usage metrics Yes
Metrics types Tazio records all user and candidate usage of the system.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Tazio has a built-in reporting module which allows users to define their own reports. Data can then exported either as a PDF or CSV file. Bespoke reports can be created for an additional charge.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide a detailed SLA for customers. Uptime levels apply to services provide by Tazio. The level of guaranteed uptime depends on the priority level of each item:
Priority level
Guaranteed uptime
1 99.9%
2 99.5%
3 99%

Measurement and penalties
Uptime is measured using the supplier’s automated systems, over each calendar month. It is calculated to the nearest minute, based on the number of minutes in the given month (for instance, a 31-day month contains 44,640 minutes).
If uptime for any item drops below the relevant threshold, a penalty will be applied in the form of a credit for the client.
This means the following month’s fee payable by the client will be reduced on a sliding scale.
The level of penalty will be calculated depending on the number of hours for which the service was unavailable, minus the downtime permitted by the SLA:
Priority level
Penalty per hour
(Pro-rated to nearest minute)
1 5% of total monthly fee
2 2% of total monthly fee
3 1% of total monthly fee
Approach to resilience Full details of the design of our service are available on request.
Outage reporting We provide users with advance notice of any planned outages via email. Any unplanned outages are reported by email and through our help desk.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Users have role-based access privileges. Access to the management interfaces is limited to key staff. Access to infrastructure is restricted by 2 factor authentication and key protected SSH.

Access to support channels is restricted by 2 factor authentication, limited to key staff.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication Management access is restricted by key protected SSH connections.

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus
  • IASME Gold

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards CE plus and IASME Gold
Information security policies and processes Tazio follow the information security policies and processes defined by the Cyber Essential Plus and IASME Gold standards. We are annually audited to ensure compliance with these standards.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and change management is implemented through SVN.
All code is tested on development environment, completely independent of production environment. We regularly review potential threats and opportunities in the software development space. Tazio is a Microsoft Partner and Apple Developer.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Servers are patched weekly
Protective monitoring type Supplier-defined controls
Protective monitoring approach Rackspace use protective monitoring of the Tazio service which closely mirrors GPG13 as it is audited against ISO27001 and PCIDSS Standards.
All potential compromises and other information security incidents or suspected weaknesses are to be reported to the Technical Director. Information security incidents shall be investigated to establish their cause and impacts with a view to avoiding similar events. If required as a result of an incident, data will be isolated to facilitate forensic examination.

We will initiate an investigation to any potential compromise within 2 hours during normal working hours and 8 hours at all other times.
Incident management type Supplier-defined controls
Incident management approach Our incident management process forms part of our IAMSE Security Policy. All breaches of this Policy and other information security incidents or suspected weaknesses are to be reported to the Technical Director. Information security incidents shall be investigated to establish their cause and impacts with a view to avoiding similar events. If required as a result of an incident, data will be isolated to facilitate forensic examination.

Users can report incidents through our help desk, by email or web chat.

Incident reports are published on our help desk and any effected customers are also informed by email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full access to the product and all features for 14 days.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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