Gaia Technologies Plc

Netwrix Auditor for Exchange (Compliance Tool)

Netwrix Auditor provides enterprise-wide visibility into on-premises and cloud-based systems and applications to help you establish proper information security controls and validate that those controls are aligned with the following specific provisions of the GDPR data privacy regulation:
https://www.netwrix.com/GDPR_Compliance.html
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For the latest service updates, please see: https://www.netwrix.com/exchange_server_auditing.html

Features

  • Get visibility to changes in your online environment
  • detect anomalies in user behaviour
  • investigate threat patterns before a data breach occurs
  • holistic yet detailed picture of changes and mailbox access

Benefits

  • Detect Data Security Threats
  • Pass Compliance Audits
  • Increase the Productivity of your teams

Pricing

£5.4 per user

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

683279116441240

Gaia Technologies Plc

Ayad Mawla

01248675800

ayad@gaia-tech.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Azure
Cloud deployment model Hybrid cloud
Service constraints Requires integration with AD or with Azure AD
System requirements
  • Integration with AD
  • Integration with SQL Server
  • Integration with Microsoft Azure

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 8 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels The customer can optionally purchase:
Setup Support
This is to help you get the platform up and running and integrated in your environment; we estimate 1 - 3 days consultancy depending on the complexity of your environment. @ £600 + Vat

Management Support
This is to help you deal with day to day requirements and make most of your subscription. Typically 1 - 2 days per month depending on your team's ability

Investigation Support
this is to support in case of an incident and can be given on a daily basis remotely or on site.

Our daily rates are given in the attached pricing document
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Gaia can provide remote or onsite setup services followed by training the team that will manage the auditing tool.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data remains on the customer servers.
End-of-contract process This is a monthly / annual subscription service. When the contract end the auditing tool will no longer function.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AAA
Accessibility testing Extensive dashboard testing for maximum visibility of information and reporting has been conducted.
API No
Customisation available Yes
Description of customisation Reporting, Auditing, Alerts, etc.

Scaling

Scaling
Independence of resources The subscription is specific to the user account and operates on Office 365 space of the user subscription to the Microsoft service. Integration with the AD is to verify users and their security credentials.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Netwrix

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Information can be exported into PDF, and CSV
Data export formats
  • CSV
  • ODF
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks The buyer will not need to connect to our network. All connectivity is between the buyer's internal network and Microsoft Office 365. We would connect via SSL VPN / HTTPs based remote support tools to the buyers' internal network only by invitation to offer support and connectivity is terminated at the end of the process.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service is integrated with Microsoft Office 365 and the buyer's internal systems. Gaia does not need to provide an SLA for their availability.
Approach to resilience This is a service and subscription that relies on Microsoft Office 365 and buyer's internal systems.
Outage reporting Not required for this service.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Not applicable
Access restriction testing frequency Never
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMSUK
ISO/IEC 27001 accreditation date 28/01/2018 (re-certification)
What the ISO/IEC 27001 doesn’t cover 3rd party products and subscriptions.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Gaia is an ISO27001 certified company. We have termly internal audits of our policies and one annual external audit.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Gaia is an ISO20000 certified organisation with strict following of the standard which is audited 4 times per year internally and once per year externally.

No part of the service except the setup and support require change management. This will go through our typical change management processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach This is a service that runs over the Microsoft Office 365 environment through analysis of logs from the buyer's own AD environment. Gaia has no vulnerability risk to contribute to the buyer beyond the buyer's own.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Not applicable to this service.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our approach to Incident Management is inline with the guidance given in the NCSC (http://bit.ly/2GxKapy)

Incidents are managed as follows:
1 Incident Detection and Analysis
2 Activating the Incident Response Procedure
3 Assemble Incident Response Team
4 Incident Containment, Eradication, Recovery and Notification
5 Post-Incident Activity

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5.4 per user
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can setup a 20-day free trial in your own test environment. Our engineers will assist you to do the initial setup and review some of the options using remote tools.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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