Experis Limited

eBSS

eBSS is a self-service eBonding service which allows you to instantly connect your ITSM platform to others without delay or disruption. It is a cloud based and serverless integration tool providing an excellent solution for the real-time exchange of service events, asset information and ITIL-based workflow.

Features

  • RAPID INTEGRATION
  • REAL TIME 24X7 WORKFLOW
  • TIME & COST EFFICIENT
  • ELIMINATES MANUAL DATA ENTRY
  • SEAMLESS MIGRATION
  • REDUCED RISK
  • SELF-SERVICE DEPLOYMENT

Benefits

  • Self-Service eBonding which does not require specialists
  • Translates messages in real time between applications using diverse standards
  • Eliminates the need for significant technical or operational changes
  • Eliminates manual overheads and errors
  • Partners/suppliers able to exchange messages in their own standards
  • Reduced cost, risk and time to delivery
  • Message translation and exchange typically in under one second

Pricing

£0.13 to £0.50 per transaction per month

Service documents

G-Cloud 11

682984605664966

Experis Limited

James Cook

07515325519

james.cook@experis.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Public Internet connectivity for Public cloud deployment

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 12 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing Via Firefox native functions
Onsite support Yes, at extra cost
Support levels Level 3 Support 24x7x365 Technical Account Manager provided
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Initial definition and setup with user Process Assistance Regular Reviews
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction EBSS does not store any user data after the transaction has been completed, in the case of errors, relevant data is stored for retries but the data is held for a configurable time only before being lost
End-of-contract process Confirmation of service shutdown final service delivery metrics

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
API Yes
What users can and can't do using the API Number of endpoints, Cloud hosting options, Message Translation simple/complex, Coverage , Hours of Support, All configured by user at startup, Can be modified by user during service
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Users can request customisation for any Business Process

Scaling

Scaling
Independence of resources Serverless based on pre-agreed regional cloud services

Analytics

Analytics
Service usage metrics Yes
Metrics types Monthly Service Review Reports showing support issues and SLA compliance
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach No data held
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach No Permanent Data held on systems, only prior to successful exchange
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • SOAP
  • JSON
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Individual SLAs agreed at service startup
Approach to resilience Available on request
Outage reporting Outages reported to our ITSM platform Emails/Phone Calls sent to customer

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels No User access - System-System connectivity only
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY CertifyPoint
ISO/IEC 27001 accreditation date 12/10/2015
What the ISO/IEC 27001 doesn’t cover The certification has no exceptions of scope.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes EBSS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation details available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes to configuration are tracked through our ITSM platform Named customer contacts only can make changes once approved changes are made and released to a "pre production" environment where they are tested prior to release to production
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats to the service are reviewed as part of our joint periodic security penetration review
Protective monitoring type Supplier-defined controls
Protective monitoring approach Responsibility for protective monitoring is deferred to the hosting provider
Incident management type Supplier-defined controls
Incident management approach Pre-defined processes adopted / customised on a per account basis with our ITSM portal for reporting issues outgoing notification via email/phone Monthly Service Reports

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.13 to £0.50 per transaction per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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