Cantium Business Solutions

Robotic Process Automation (RPA) Support and Consultancy

Our process automation service allows organisations to automate repetitive manual tasks and processes carried out by staff. This allows Robotic Process Automation using virtual clients to make them more efficient, freeing up their staff to focus on higher-value tasks. We provide RPA consultancy, service design, project management and implementation services

Features

  • Robotic Process Automation (RPA) of business processes
  • Consultancy services
  • Service design
  • Implementation
  • Virtual clients / agents
  • Service Wrap including Solution support
  • End To End Transactional Monitoring

Benefits

  • Increased productivity and efficiency from use of virtual clients
  • Automation of repeatable tasks
  • Staff are free to perform value add tasks
  • 24/7 virtual workforce leads to better customer experience
  • Low-code or no-code RPA implementation
  • Error Handling & Troubleshooting including instant Self-Healing capability
  • Speed up processes & reduce costs
  • Seamless processes between applications
  • Increase quality by eliminate keying errors

Pricing

£0.01 per unit per minute

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 7 9 2 9 6 7 0 7 1 9 3 6 7 2

Contact

Cantium Business Solutions

Bids Cantium

03000411115

bids@cantium.solutions

Planning

Planning service
Yes
How the planning service works
Our RPA consultants and solutions architects can support with the planning, design, implementation of RPA solutions.

We use ITIL best practice to deliver projects and have extensive experience of designing, developing and administering RPA solutions in the public sector.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Cantium will provide assistance when setting up and migrating to a new RPA hosting solution or support model. Cantium enables customers to develop an appropriate governance model for their environment. Cantium will provide a suitable governance framework that enables delivery teams to implement the solution in a way that meets overall simplicity or the non-functional requirements of the architecture. By developing guidelines such as architecture principles and strategic drivers Cantium provides an environment for technical change to flourish. This enables them to make informed decisions and advise customers on the most appropriate way to proceed with their implementation. Changes are then aligned to business needs to ensure they deliver value.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We will work with the customer to determine and optimise the processes for RPA.

As part of implementations we undertake Quality Assurance checks to ascertain overall performance.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We RPA solutions in both cloud, hosted and on-prem environments through our dedicated team of RPA consultants.

We operate a ICT service desk provision and online call logging/tracking through our single ITSM tool.

Our service desk and RPA team can support remotely for issues that can be resolved either over the phone or by securely, remote accessing the end users system.

We can also provide onsite support for more complex or critical issues which are unable to be resolved remotely. We have a team of onsite engineers and support staff with extensive experience of supporting IT in the public sector

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are based on priority levels within normal working hours (Monday-Friday 08:00 - 17:00)

High
Complete failure of critical application or server
Start to Fix - 1 Hour

Medium
Partial loss of functionality affecting business critical application. Partial loss of functionality affecting administrative critical system e.g. partial loss of printing or network or workstation failure.
Start to Fix - 8 Hours

Normal
All other reported issues excluding product enhancements
Start to Fix - 5 Working Days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a standard support service delivering to the following SLA: P1 - Entire site/multiple site outage: Network, Telephony or Internet Target Response - 20 Minutes Target Resolution - 6 Hours P2 - Critical Support Incident, Service Affecting over 50% users down Target Response - 1 Hour Target Resolution - 10 Hours P3 - Urgent support incident, service affecting more than 1-50% of users Target Response - 1 Working Day Target Resolution - 3 Working Days P4 Target Response - 1 Working Day Target Resolution - 4 Days Support incident, single user down P5 - Non-service affecting fault Target Response - 2 Working Days Target Resolution - 5 Working Days Onsite support may be required with response times varying depending on location and priority level

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
AmdoSoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£0.01 per unit per minute
Discount for educational organisations
Yes

Service documents

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