MTI Technology Ltd

MTI - Managed Firewall Service

MTI – Managed Firewall Service offers around-the-clock support, deployment flexibility and predictable costs so you can rest assured that your firewall security is in safe hands and focus on running your business.

The service provides firewall configuration, administration, monitoring, report generation, support, and on-site installation.

Features

  • 24x7 Monitoring through a UK-based Security Operations Centre (SOC)
  • Incident Prioritisation, Incident activity tracking and automated electronic updates
  • Remote Technical Support and Technical Remediation
  • Monthly Service Reports – including Capacity, Trending & Availability
  • Customer Service Portal, providing Incident/Request Logging & Tracking
  • Rule-Base Management defined and managed in conjunction with business requirements
  • Firewall Configuration Changes following defined change models
  • Management of persistent false positive requests
  • Proactive security event and appliance health monitoring
  • Manufacturer Vendor Management, including support, maintenance, updates and notices

Benefits

  • Consolidation of cyber security solutions with analyst leading vendors
  • Improved TCO and reduce costs, without running a firewall team
  • Simplified management, allowing the team to focus on other initiatives
  • Better internal threat protection
  • Experienced vendor certified staff for architecture, deployment, configuration and support
  • Reduce risk of cyber attack and malicious hacking
  • Improved cybersecurity regime, including the support for GDRP and ISO27001
  • Reduce your IT training budget for the firewall support team
  • Improved disaster recovery, with uptime and reliability of the firewall

Pricing

£250 per device per year

  • Education pricing available

Service documents

G-Cloud 10

678117657352609

MTI Technology Ltd

Ashi Choudhury

01483520200

bid@MTI.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Internet Connectivity

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Within 1 working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Vendor Defined
Onsite support Yes, at extra cost
Support levels 8x5 / 24x7
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Software installation by customer or MTI consultancy services
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Online
End-of-contract data extraction Configuration files can be exported
End-of-contract process No Service

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing N/A
API No
Customisation available No

Scaling

Scaling
Independence of resources Vendor defined service capacity

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Palo Alto, Watchguard, Forcepoint, Check Point, Cisco

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via the console
Data export formats Other
Other data export formats User defined
Data import formats Other
Other data import formats User defined

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% Up time
Approach to resilience Multiple Instances, hardware and datacentres
Outage reporting Email Notification

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Access granted to specific users
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 29/09/2006
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO/IEC 27018 AICPA SOC (SAS 70 Reports), Cloud Security Alliance
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Supplier-defined controls
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Supplier-defined controls
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Supplier-defined controls
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Supplier-defined controls

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £250 per device per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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