Blue Cube Security Ltd

Cynergy MDR

By combining some of the services already mentioned and offering them on
either a 24/7 or 16/7(out of hours) basis combining them with a (M)management service to (D)detect threats and (R)respond to them the Cynergy MDR adds another layer of responsiveness and security awareness to a customer’s Cyber Security posture.

Features

  • Management service
  • Detect threats
  • Respond

Benefits

  • Visibility
  • Identify and contain threats
  • Business management
  • Security awareness

Pricing

£800 to £1,800 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 7 6 1 4 1 3 9 7 7 5 1 5 0 1

Contact

Blue Cube Security Ltd Operational Admin Support
Telephone: 0345 0943070
Email: operations@bluecubesecurity.com

Planning

Planning service
Yes
How the planning service works
Blue Cube Security is a Trend Partner, and as such we have the depth of knowledge necessary to help you to design, architect, build, migrate, secure and now manage your workloads and applications on your architecture, whist also supporting your traditional on-premise infrastructure security needs.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
With the ever-increasing threat of cyber-attacks, IT security experts are in high demand. Keeping an internal security team together is difficult due to costs and high turnover rates. It is also difficult to keep up with the constant training needed to stay ahead of ever-changing threats. Using Blue Cube Security for your perimeter management, you will not need to worry about all of that. You get access to a full team of security experts, with the latest training.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Blue Cube Security’s consultants are highly accredited across our Cyber Security portfolio as well as having accreditations in major governance and compliance frameworks enabling them to offer a full life-cycle solution using Prince 2 and agile methodologies. This includes providing professional services through to managed services with ongoing support and education to organisations of all sizes and verticals. The team are on hand to advise and consult on a range of technical solutions giving customers the opportunity to reduce operational costs and increase the effectiveness of their Cyber Security solutions.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Blue Cube Security provides 24x7x365 support staffed by vendor-certified security specialists and SC cleared, acting as an extension to your IT team.

Service scope

Service constraints
None 24/7/365 service with Blue Cube providing support to match

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA's can be designed to suit customer requirement
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
Web chat accessibility testing
Not Known / Not Tracked.
Support levels
Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.

After purchase, technical support is as per price list.

Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope fo Work.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Blue Cube Security enables our Cynergy team - http://www.bluecubesecurity.com/contact-usgcloud/

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£800 to £1,800 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.