VIA

VIA Voice Command and Control

Providing mission critical voice dispatch needs, VIA Command and Control solution for multi-party voice collaboration for the efficient coordination of mission-critical responses. VIA Command and Control is built to be used with the Speakerbus iTurret. This market-leading hardware offers full functionality for instance communication, with the scalability your business needs.

Features

  • Multi PSTN Calling
  • Dedicated Cloud Hosted Service
  • FCA and MiFIDII Compliant Call Recording, 7 years
  • Full PSTN based conferencing service avaliable
  • Eight speaker channels, with the option to 32
  • Up to 10 voice calls at one time per turret
  • Two handsets, optional headset and gooseneck microphone
  • Quality speakers and low-latency microphones

Benefits

  • Disaster recovery for voice
  • Multiple line capacity
  • Call prioritisation
  • Urgent call interruption
  • Emergency alerting
  • Talker identification
  • Push-to-talk control
  • Multi-location integration
  • Instant collaboration and intercom

Pricing

£350 per person per month

Service documents

Framework

G-Cloud 11

Service ID

6 7 6 0 8 9 9 3 6 9 6 9 7 3 6

Contact

VIA

Ross Buggins

+44 333 344 2464

digitalmarketplace@via.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Utilisation of VIA provided iTurret devices
System requirements
  • Provided with Speakerbus iTurret
  • VIA Connect

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours response time
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide on site support, configuration and network diagnostics at our standard daily rate. Minimum of half day.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide and recommend: onsite training, remote training and a detailed user guide. We also have extensive KB articles.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Contact VIA Support
End-of-contract process
Contract extension options in line with G-Cloud stated agreement are available.  Customers wishing to terminate the VIA G-Cloud service will be required to provide at least 30 days’ notice to terminate their services subject to the original agreed terms.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Each iTurret can be uniquely configured to suit the users and the environments specific needs.

Scaling

Independence of resources
We have multiple VIA Command and Control pools. We fully monitor the usage on the VIA platform.

Analytics

Service usage metrics
Yes
Metrics types
Service reporting is available on request.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Call recordings can be exported through the VIA REPLAY web portal.
Data export formats
Other
Other data export formats
On Request
Data import formats
Other
Other data import formats
Submit on request

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Bonded fibre optic connections
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Monthly Uptime Percentage Month Service Credit
< 99.9% = 25%
< 99% = 50%
< 95% = 100%
Approach to resilience
Available on request.

Including: multiple data centres, multiple IP carriers, multiple SIP carriers, mutiple rack clusters. HA switching and routing.

To customer, resilient HA routers and dedicated VIA Connect services.
Outage reporting
A public dashboard
Email alerts
SMS alerts
Webhooks API
Slack Integration
Twitter

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
VIA Support is restricted to only accessible by by VIA support staff. Customer end users have access to their support tickets by using their VIA credentials - or SSO credentials (including MFA where configured).

VIA infrastructure access is restricted to infrastructure team staff in a least requirement model. Staff are given access to the systems they require for the work they are completing.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
15/01/2016
What the ISO/IEC 27001 doesn’t cover
None.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Secure

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
VIA's security reporting structure follows ISO 27001. It includes notification of the Data Control Officer before any planned work that may impact security systems, and also if any breaches occur. There is a clear procedure in place if there is a breach, with domain admins being notified automatically, and all users having the option to sign up for notifications.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All work requires a Schedule of Work (SOW) to be completed by the DevOps manager. Each department is responsible for supplying the needed detail through checklist systems. The DevOps manager reviews these and creates the SOW. For changes that may impact customers, the SOW is supplied to customers through email notifications and updates.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Most systems are Microsoft based systems. Microsoft release regular security patches. These are tested on a staging platform for compatibility and then released to the production system pools. VIA also have regular penetration testing of all public facing systems.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All office based staff traffic passes through IDS/IPS for detecting rouge data. Document storage is protected with Information Rights Management (IRM) based credential systems for restricting access. All production edge firewalls are fully monitored for multiple attack vectors. All server hardware is monitored for fluctuations in traffic and resource use.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are reported by users through the VIA Support Portal, or through the support phone line. All major incidents have an RCA completed. These are reviewed monthly to look for common patterns or causes. Customers can request access to RCA reports.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£350 per person per month
Discount for educational organisations
No
Free trial available
No

Service documents

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