Bytes Software Services

VMWare vCloud Air Virtual Private Cloud (multi-tenant)

A multi-tennanted Infastructure as a Service (iaas) offering based for Vmware based workloads. bsscloud

Features

  • Place workloads on premises, off premises, or both
  • Choose where apps live and retain full management control
  • Connectivity: Includes Direct Connect, vCloud Connector, and Offline Data Transfer
  • May use same management tools with on-premises and cloud environments
  • Manage with “single pane of glass”with the vSphere plug-in
  • Can set networks to customer's existing data centre settings

Benefits

  • Scalable public cloud infrastructure-as-a-service compatible with vSphere
  • Provides logically isolated, multi-tenant cloud compute, storage, and networking
  • Runs your applications onsite, offsite or in any combination
  • Includes high availability and load balancing at no additional cost

Pricing

£777 per unit per month

  • Education pricing available

Service documents

G-Cloud 9

675896122985925

Bytes Software Services

Chris Swani

+44 (0) 7951 326815

chris.swani@bytes.co.uk

Service scope

Service scope
Service constraints VCloud Air is vSphere based. If it will run in vSphere it will run in vCloud air. But, Customers have different requirements. VMware suggests reading the publicly available service description to verify that the service meets the customer's requirements
System requirements A standard and updated Web Brower.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 working hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Details will be provided when the customer starts the service
Web chat accessibility testing None
Onsite support Onsite support
Support levels We provide a client account manager and a cloud architect
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Self service portal
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction They can utilize Vmware tools to move their workloads/VMs out of vCloud Air.
End-of-contract process Customers will be notified well in advanced of contract end, if customer wishes to renew they can be contacted by a Sales Rep or if they wish to terminate, they can utilize the same tools used to move Data on to vCA to move off.

Using the service

Using the service
Web browser interface Yes
Using the web interface Details to be provided when the customer starts the service
Web interface accessibility standard None or don’t know
How the web interface is accessible Details to be provided when the customer starts the service
Web interface accessibility testing None
API Yes
What users can and can't do using the API VCloud API with vCloud Air Extensions for developers who create RESTful clients for vCloud Air
API automation tools Other
Other API automation tools None
API documentation Yes
API documentation formats PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface Customers would have access to all published and documented APIs through a command prompt.

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources In a Multi-tenant environment there is shared server infastructure and a possiblity of resource contention.
Usage notifications Yes
Usage reporting Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types API access

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold VMWare

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up VCloud Air can provide VM level backups.
Backup controls Using the interface
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Other
Other protection within supplier network It is the customers responsibility to make sure their desired security level is met. VPN, direct connect cirucits are available, as well as potentially some add on NSX security features.

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%, assured by Service provider assertion
Approach to resilience VMware uses well-established data center providers to host their workloads. Each data center is certified as a Tier 3 facility or higher. The providers are reviewed by independent third party auditors to meet physical security requirements for ISO/IEC 27001 certification, SOC 1 Type 2/SSAE 16/ISAE 3402 and SOC 2 Type 2. Full AT101 reports outlining these specifications are available under NDA on request.
Outage reporting Customers will be notified via Email of any service outages.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels VMware manages role-based access to resources for the vCloud Air service. Administrators add new users in vCloud Air and assign one or more roles. A user in vCloud Air can either have administrator privileges or end-user privileges, but not both.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Global
ISO/IEC 27001 accreditation date Currently Valid
What the ISO/IEC 27001 doesn’t cover Nothing - Not applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SOC 1 (SSAE16/ISAE 3402)
  • HIPAA
  • SOC 2 & 3
  • Cloud Security Alliance

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes VMware security policies are documented and available to employees on an internal
web site. Policies and procedures are reviewed annually and updated as needed, and retained for a minimum of six years from the date of creation.
VMware utilizes a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues, and service level customer service.
On an annual basis, vCloud Air is audited by third-party auditors for ISO 27001, SOC 1, SOC 2, SOC 3, and HIPAA. Policy adherence is included as a part of these third-party audits.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes to systems and infrastructure follow a standardized change management methodology. Changes are categorized according to internal and external priorities.
Key stakeholders perform an impact assessment that catalogs the level of effort needed to complete requested changes and functionality.

Documented standard build procedures are also in place to guide information technology management personnel with the installation and maintenance of production equipment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach VCloud Air's management layer system security patches are evaluated upon release. The vCloud Air patch timeframes are in-line with industry standards. Patches are reviewed and tested prior to production deployment. Patches for remediation of critical vulnerabilities are applied within 30 days, with additional mitigation as necessary.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach VMware has a Security Operations Center and Network Operations Center that are staffed 24x7 and alerted on security anomalies in the vCloud Air environment. This responsibility to detect intrusions ends at any point where customers have control, permission, or access to modify any aspect of the service. The customer is responsible for the security of the networks over which they have administrative control. VMware recommends standard best practices for customers securing their environments including, but not limited to:
• Maintaining effective firewall rules
• Exposing communication ports that are only necessary to conduct business
• Locking down promiscuous access
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The incident response process complies with industry standards for legally admissible chain-of-custody and forensic data collection management processes
and controls. Response standards, procedures, and methods are implemented based on the severity level of an incident. If VMware determines that unauthorized access to, or use or disclosure of customer content, VMware use commercially reasonable efforts to notify customers, taking into account applicable law, regulations, or governmental request.
VMware will notify customers of a suspected breach of the vCloud Air infrastructure if that breach occurred on a segment of the platform consumed by a customer, or in the event of DoS attacks.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Yes, assured by Service provider assertion

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £777 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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