Bancstreet Capital Partners Ltd

Axellera Empower – Collaborative Performance Management

Empower your teams to make decisions on the basis of evidence. Actual, auditable operational, financial and other data from any source. Empower team members to manage their performance by more seamlessly working together. Empower team members with powerful intuitive tools to analyse challenges, formulate and evaluate answers and communicate solutions.

Features

  • quickly find and adapt answers derived from the up-to-date data
  • communicate answers to stakeholders through intuitive infographics, dashboards, reports
  • onboard vital data quickly with powerful tools that ensure quality
  • create powerful user defined workflows assisting collaboration
  • create evidence-based decisions that lead to effective action
  • create powerful joined-up action by engaging stakeholders deeply
  • build a digital knowledge repository with all important answers
  • map of communications as they work now and evolve
  • ensure actions are consistent communicated with clarity
  • Enhance productivity with workflow automation

Benefits

  • Rapid evidence based decision making throughout your teams
  • Reach beyond your organisation into supplier, customer and other communities
  • Capture living organisational and community knowledge
  • Make the flow of communications visible and easy to adapt
  • Engage deeply by empowering stakeholders with tools and knowledge
  • Make on boarding decision making data easy and widely avvailable
  • Ensure all decision making data is auditable and well governed
  • Automate repeating standardised tasks
  • Empower through case based workflows that can be user defined
  • Gain insight through predictive analytics

Pricing

£5000 per instance per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

674809927163673

Bancstreet Capital Partners Ltd

Marcelle von Wendland

+44 (0) 7801 829 544

mvw@bancstreet.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Available on Azure, AWS and other G-Cloud listed platforms
System requirements Deployment on G-Cloud listed cloud platforms like Azure and AWS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour during weekdays or as defined by Individualised SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a designated contact point as part of our recommended standard support package
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our service is designed to be extremely easy to use, to the extent that some customers do not feel any need to train their staff to use it. We can however provide training, train-the-trainer support for in-house training, and relevant documentation as needed. Please see our Service Definition and Pricing documents for details
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We can provide an extract of the database in PARQUET, SQL, XML, CSV, JSON, ODF and other formats and any stored files in their provided document format. Alternatively, users can directly extract all customer data and files using the service's API
End-of-contract process At the end of the contract customers can use the facilities provided to easily export all their data. We can offer relevant assistance at a cost (see SFIA ratecard) or will facilitate the work of third parties instructed by the customer to conduct any such work.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our mobile service is provided through responsive design. All core features can be used on mobile devices that meet the browser requirements, but certain functions (e.g. where large amounts of data need to be viewed on screen) are best undertaken on a PC or tablet with a suitable screen size
Accessibility standards None or don’t know
Description of accessibility Our service meets substantial parts of the WCAG and EN 301 549 standards but has not been tested fully against these standards. We aim to upgrade accessibility further over the G-Cloud 9 contract period (and we would address any specific issues raised in respect of individual users experiencing difficulties)
Accessibility testing This is planned for Q4 2017.
API Yes
What users can and can't do using the API The service provides a RESTful Application Programming Interface (API) which allows programatic control of any user and service management function. This includes creating, updating and extracting data (all customer data can be extracted or input using the APIs); (ii) creating and modifying queries, process flows, triggers, transformations, layouts and other objects important to system and user experience (iii) programmatic control of system and user management as well as operational monitoring. All the API calls are documented in through a repository with HTML views with pdf print capabilities. Where relevant sample calls and example code is available to aid comprehension . A test suite, or 'sandbox', can be made available as needed
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The service is designed to be extensively customisable in almost every area, including workflows/business processes, forms, reports, bulletin boards, livery (for customer branding) and customer-specific data model. The ability to customise a specific instance is predominately delivered via configuration. Customers can also access and extend the functionality using the extensive API suite

Scaling

Scaling
Independence of resources Our customers always get a dedicated instance of our service with dedicated virtual machine, network and storage resources which can be adjusted as needed by the customer if required. Monitoring and planning services are available to assist with adapting to changing resource requirements. All transactions are queued thereby allowing the system to allow service quality to be regulated to levels. Our service allows individual transactions to be restricted to allow only transactions with known maximum resource requirements to run. Users and user groups can also be limited to resource quotas

Analytics

Analytics
Service usage metrics Yes
Metrics types We usually define a custom set of metrics with our customers as we can extract a very broad range of data from: (i) our application; (ii) our hosting environments; and (iii) our support systems.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Fincore Ltd

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach An extensive API suite is provided that can facilitate full or partial export of data in the database and any files stored in their original document formats
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PARKQET (Spark Database file images)
  • JSON
  • XML
  • User defined using export tools
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Parqet files (Spark data files)
  • JSON
  • XML
  • User defined formats using our import tools

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Depending on the hosting and support arrangements in place, we can offer SLA-governed availability levels of up to 99.9% (excluding scheduled downtime) with associated service credits
Approach to resilience We offer a range of resilience options from resilient within one data centre location with regular backups to globally resilient spread across to or more data centres with additional protection from backups
Outage reporting We agree outage reporting arrangements flexibly with individual customers to fit in with their own processes

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels For our standard service, the Microsoft Azure Management Portal is used to manage the Azure accounts and requires 2 factor authentication. Support access to the Azure infrastructure and servers is via 2-factor authentication across a VPN connection. This VPN is established using public key authentication. Username and password are required for access into the active directory domain. Where hosting with an alternative cloud provider or on premise is requested, access arrangements will be agreed with the customer
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Every customer fully controls the configuration of their service-instances. Here is how we work when making changes behalf of customers: A business analyst will capture requirements to be implemented by trained specialists. A solution architect and QA team review requirements prior to design, then review and test proposed detail configuration changes prior to deployment ensuring functional, SLA, InfoSec Quality criteria are met. Change management processes for configuration changes are agreed with customers.
Our assured SaaS Software development process follows best practice standards for robust, secure trusted cloud software. Customers are key in every step of our innovation process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We undertake threat reviews when we make changes to our software or infrastructure and when new threats are made public. We carry out regular penetration testing and our CSO monitors security information sources. We have a designated senior officer responsible for addressing any vulnerabilities identified. The speed of patching is proportionate to the level of threat identified
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have an IDS/IPS in place and anti-malware software. We collate log files centrally from all relevant system components, and these are reviewed daily by the devops team. When unusual activity is identified, it is escalated to a designated senior responsible officer who, in consultation with our CSO, will determine the appropriate course of action. Uptrends and Microsoft's Azure's Operations Management System and Security Centre are also used for monitoring
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach When incidents occur, they are triaged by a Service Manager who co-ordinates the response. Our team and customers may report incidents by phone or email, or enter them directly into our helpdesk system. Major incidents will be escalated immediately to Director level. The Service Manager provides regular updates and an incident report on resolution

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free trial version is available on request at our discretion for trial project with a defined scope and approved budget once evaluation has completed an a selection has been made.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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