BIST Group

Microsoft Office 365 E5

Office 365 E5 - includes all the features of Office E3 plus higher advanced features, such as Teams/Skype Business Dial-in Conferencing and Meeting Broadcast, Power BI Pro, Delve Analytics, and advanced security and compliance features, such as Advanced eDiscovery, Advanced Security Management, Advanced Threat Protection, and Customer Lockbox.


  • Office 365 Productivity Enterprise Email, Skype/Teams collaboration platform
  • Microsoft Office ProPlus Suite, Office Online and Mobile
  • Sync email, calendars contacts and content for offline access.
  • Office ProPlus. Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, Yammer.
  • IM voice-video web-conferencing.
  • Corporate social networking with Yammer
  • Enterprise-grade visibility, control and protection for your cloud applications.
  • Sync email, calendars contacts and content for offline access
  • Archive, legal hold, data leakage protection (DLP)
  • Tools to support compliance, information protection, priavcy, EDRM and GDPR.


  • Assists in reducing staff workloads and task automation
  • Provides a 'cloud first' approach to email and collaborative services
  • Facilitates a secure 'work anywhere' service
  • Give your IT flexibility and control while reducing IT costs.
  • fully scalable service allowing unlimited users
  • Communicate with employees using Skype Meeting Broadcasts
  • Share files and co-author documents with team sites
  • Provides users with a familiar Office experience across multiple devices
  • Assists in an organisations digital transformation strategy
  • Fully compliant with all UK and EU security and compliance


£30.80 a licence

  • Education pricing available

Service documents


G-Cloud 12

Service ID

6 7 0 3 2 7 7 4 5 6 9 7 9 2 9


BIST Group David Poole
Telephone: 01274518700

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Yes other services/licensing can be added such as Azure Cloud Services and other Office365 add on services (please see breakdown in add on section in pricing) For Example Phone System, Audio Conferencing, Meeting Room, Power BI, Project and Visio online
Cloud deployment model
Public cloud
Service constraints
Our Service Descriptions are available here at
System requirements
  • 1.6 gigahertz (GHz) or faster, 2-core. 2.0 GHz
  • Memory Windows: 4GB RAM; 2 GB RAM (32-bit)
  • 4.0GB disk space macOS: 10GB of available disk space
  • 1280x768 resolution macOS: 1280x800 screen resolution
  • Skype DirectX9 or later, 128MB graphics memory, and 32bits
  • MacOS: No graphics requirements
  • Browser Microsoft Edge, Internet Explorer, Safari, Chrome, or Firefox.
  • Other Internet functionality requires an Internet connection. Fees may apply
  • For full details please visit:

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard Support Plan for CSP via support Email 4hr response 2hrs for Business Critical - eg System Down Advanced and Premium Plans available on request but carry an additional cost
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Support levels
Support available to third parties

Onboarding and offboarding

Getting started
The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See
Service documentation
Documentation formats
End-of-contract data extraction
Please see
End-of-contract process
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms the customer always owns its date.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Differences between the mobile and desktop service
The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See
Service interface
Description of service interface
Microsoft interface is intuative and Gui driven it also features comprehensive touch features useful for mobile and tablet users the main office applications feature a easy to use ribbon system which is constantly improved upon
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
What users can and can't do using the API
The full API details are avilable online at
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Details of this customisation can be found here:


Independence of resources
Please see


Service usage metrics
Metrics types
Please see the Business admins section found here
Reporting types
  • API access
  • Real-time dashboards


Supplier type
Reseller (no extras)
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks. Your organization’s files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
For details of data extraction:
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Approach to resilience
Please see
Outage reporting
This will be reported via the service status portal with regular updates

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.

Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.

Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.

MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.
Access restrictions in management interfaces and support channels
Users authenticate by using either a user name or password or if set up Multifactor authenication via Azure Active directory
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Management users authenticate by using either a user name or password or if set up Multifactor authenication via Azure Active director

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
World Pay
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Full protection is offered and maintained by PCI DSS as long as there is adherence to the core standards: See here:
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes
An ISMP framework has been established to enable Office 365 to maintain and improve its management system for information security.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please see

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£30.80 a licence
Discount for educational organisations
Free trial available

Service documents