INET

Agile Release and Delivery Management

I-NET provides dedicated release and delivery service which includes: Migrating from traditional development to Agile, Resource, Budget, Road map & Portfolio Management, Training and infrastructure setup following GDS standards

Features

  • Release and Delivery Plan
  • Project Roadmap and Portfolio plan
  • Quick delivery
  • Infrastructure and Tools setup
  • Resource Plan
  • High quality professionals
  • Remote access
  • Agile, Scrum, Kanban, Lean, SAFe Experince
  • Significant experience, from cloud hosted services to existing legacy systems.
  • Multiculture resources

Benefits

  • Low overheads with less cost of maintenance
  • Support end users in documenation and maintenance
  • Free Knowledge transfer
  • All in one Package for the entire project
  • Agile Coach

Pricing

£450 to £650 per person per day

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 6 8 5 7 2 1 1 7 7 4 8 1 8 3

Contact

INET

Srini

07830284296

gundasr@inetsoftwaresolutions.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Coding
Quality
Agile
Training
Documentation
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No
System requirements
  • Open Sources Software
  • Full Software licenes

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We have capability of providing same weekday service at weekends but it depends on clinet needs and SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing We have provided chat facility to many private sector clients
Onsite support Yes, at extra cost
Support levels We provide support to define framework and train the resources
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have clearly stated User Manual which helps any new resource to adopt our service We also provide online training
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We can provide copy the data and using any ETL process they can extract and migrate
End-of-contract process All copies including data and documents will be handover to client, We will hold a copy for certain period based agreement.All data are secure and follow DPA

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference
Service interface No
API Yes
What users can and can't do using the API Our user manual explain clear instructions to set up through API
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our User Manual explain clear steps to customise the service

Scaling

Scaling
Independence of resources Scaling type

Scales automatically
Scales with user intervention

Analytics

Analytics
Service usage metrics Yes
Metrics types Nfrastructure or application metrics

CPU
Disk
Memory
Network
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Backup and recovery
Yes

What’s backed up

Documentation
Databases
Virtual machines

Backup controls
All data is back up at regular intervals and transactional data is maintained for the gaps between backups

Datacentre setup

Multiple datacentres with disaster recovery
Single datacentre with multiple copies

Scheduling backups
Users contact the support team to schedule backups

Backup recovery

Users can recover backups themselves, for example through a web interface
Users contact the support team
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability All services will be delivered as per the individual clients and other services they have bought. The refund also defined early agreement.
Approach to resilience It’s available on request
Outage reporting A public dashboard
an API
email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels We create a GPO for those users and configure the following Group Policy to disable Computer Management Console.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are in the process of securing CSA CCM v3.0 ISO/IEC 2700
Information security policies and processes We have dedicated team to define and review security process. 1st line security team will alert any security issues to gateway team who monitor and fix a solution within minimal time period

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components and monitored continuosly monitored, we are using BMC Software standards and process. In the configuration management system, changes related to product specification are managed. The types of changes involving the project processes or the project baselines are managed through the change management system.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Identifying / tracking assets (build asset inventory) Categorizing assets into groups Scanning assets for known vulnerabilities Ranking risks Patch management Test patches Apply patches Regulatory requirements
Protective monitoring type Supplier-defined controls
Protective monitoring approach We provide full range of Protective Monitoring services in support of CESG Good Practice Guide 13 requirements. These ensure that appropriate measures are in place, providing an oversight of how ICT systems are used while supporting user accountability where cloud services are being provided by a number of suppliers.
Incident management type Supplier-defined controls
Incident management approach Secure senior management approval and confirmation Establish an incident response capability Provide specialist training Define the required roles and responsibilities Establish a data recovery capability Test the incident management plans

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £450 to £650 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Demonstration our tools Customer feedback Not providing any trial service

Service documents

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