Silverthorn Associates Limited

WARP Virtual Services for individuals and organisations.

1) Virtual warp membership service; weekly threat intelligence via a weekly newsletter. Daily alerts, access to warp portal. Portal provides advice and guidance. £ 800.00 plus VAT per seat.

2) Virtual WARP Operations Service Incident reporting Platform and Cyber Threat Intelligence Platform. £ 1,000.00 plus VAT per seat.

Features

  • Cyber threat intelligence
  • Information security
  • Information assurance
  • Risk management

Benefits

  • Be informed about current threats
  • Access to advice and guidance

Pricing

£800 per person per year

Service documents

Framework

G-Cloud 11

Service ID

6 6 8 3 9 8 3 5 0 3 0 0 5 3 0

Contact

Silverthorn Associates Limited

Mark Brett

07720101733

mark.brett@silverthorn.info

Service scope

Software add-on or extension
No
Cloud deployment model
Community cloud
Service constraints
Service is hosted on AWS EU infrastructure. Closed group.
System requirements
  • Browser
  • Email
  • Slack (Optional)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response by email during office ours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via Slack channel.
Web chat accessibility testing
None.
Onsite support
No
Support levels
As hoc email / telephone support
Support available to third parties
No

Onboarding and offboarding

Getting started
After a Purchase Order is processed, Weser you up with you account.
Service documentation
No
End-of-contract data extraction
NA this is an Information Service so data extraction does not apply.
End-of-contract process
No additional cost. We simply delete your account and remove your access.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
The AWS Service autoscales.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
NA
Data export formats
Other
Other data export formats
PDF download
Data import formats
Other
Other data import formats
  • Keyboard input
  • Email input

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Subject to normal AWS levels.
Approach to resilience
We rely on AWS standard services.
Outage reporting
If unavailable we email our users.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The system is offered with a user interface that has a separate admin layer.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
We have Cyber Essentials.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration changes are controlled.
Vulnerability management type
Undisclosed
Vulnerability management approach
We regularly scan the AWS Service and monitor the levels.
Protective monitoring type
Undisclosed
Protective monitoring approach
We rely on AWS standard controls.
Incident management type
Undisclosed
Incident management approach
We have our own IRT.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£800 per person per year
Discount for educational organisations
No
Free trial available
No

Service documents

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