Silverthorn Associates Limited

WARP Virtual Services for individuals and organisations.

1) Virtual warp membership service; weekly threat intelligence via a weekly newsletter. Daily alerts, access to warp portal. Portal provides advice and guidance. £ 800.00 plus VAT per seat.

2) Virtual WARP Operations Service Incident reporting Platform and Cyber Threat Intelligence Platform. £ 1,000.00 plus VAT per seat.

Features

  • Cyber threat intelligence
  • Information security
  • Information assurance
  • Risk management

Benefits

  • Be informed about current threats
  • Access to advice and guidance

Pricing

£800 per person per year

Service documents

G-Cloud 11

668398350300530

Silverthorn Associates Limited

Mark Brett

07720101733

mark.brett@silverthorn.info

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Community cloud
Service constraints Service is hosted on AWS EU infrastructure. Closed group.
System requirements
  • Browser
  • Email
  • Slack (Optional)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response by email during office ours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via Slack channel.
Web chat accessibility testing None.
Onsite support No
Support levels As hoc email / telephone support
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started After a Purchase Order is processed, Weser you up with you account.
Service documentation No
End-of-contract data extraction NA this is an Information Service so data extraction does not apply.
End-of-contract process No additional cost. We simply delete your account and remove your access.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources The AWS Service autoscales.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach NA
Data export formats Other
Other data export formats PDF download
Data import formats Other
Other data import formats
  • Keyboard input
  • Email input

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Subject to normal AWS levels.
Approach to resilience We rely on AWS standard services.
Outage reporting If unavailable we email our users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The system is offered with a user interface that has a separate admin layer.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes We have Cyber Essentials.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration changes are controlled.
Vulnerability management type Undisclosed
Vulnerability management approach We regularly scan the AWS Service and monitor the levels.
Protective monitoring type Undisclosed
Protective monitoring approach We rely on AWS standard controls.
Incident management type Undisclosed
Incident management approach We have our own IRT.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £800 per person per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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