Forrester Research

Executive Program - Research and Advisory Services

Forrester’s Executive Programs are designed to help Executives navigate through complex and multifaceted challenges with dedicated support on specific initiatives.
Buyers receive unlimited access to all resources & research within Technology & Age of Customer.

Features

  • Review strategic plans with dedicated executive partner
  • Supplier & vendor assessments/ reviews
  • Customers/ Employees Insights to drive transformation and operational excellence
  • Subject matter calls for project planning
  • Frameworks and methodologies to save time and money
  • Technology and Digital transformation plans
  • Emerging and future technology
  • Cost savings & Efficiency benchmarks
  • Analyst workshop
  • Technology conference ticket

Benefits

  • Access to Age of Customers research saves time and costs
  • Reduces business risk and costs
  • Maximises current resources and processes
  • Provides operational excellence & efficiency
  • Reduces deployment times and costs
  • Shows quick opportunities to address Customer problems
  • Improve customer & employee satisfaction
  • Real life examples to support investments & decisions
  • Experts for coaching and education
  • Flexible delivery, on site, virtual, proactive objectives

Pricing

£44,370 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 6 7 8 5 4 0 3 3 2 8 2 5 3 0

Contact

Forrester Research Solomon Blakeley
Telephone: 07954910644
Email: sblakeley@forrester.com

Planning

Planning service
Yes
How the planning service works
Provide market assessments of vendors and companies within chosen space e.g CRM, HR, SaaS, iPaas, IaaS, PaaS, BPaaS.
Work with Buyer to understand desired outcome and current state, then identify vendors to support and provide guidance through the RFP/selection process.
Identify challenges in Structure, Culture, Talent, metrics, Processes or Technology which could impact success and provide a road map/ plan to implementation which includes helping secure the right licencing and price.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is provided through reports and analyst discussions around the application of the cloud initiative and teaching the buyer to fish, either through a specific scenario or as a general overview. Forrester also facilitates client connections with other organisations who have been through this process to share real life experiences to aide learning.

The Consulting team provides help on specific situations while educating all stakeholders throughout the process, as on the initiative learning.

Training is also provided via digital online learning modules on customer experience training around customer journeys, metrics and engagement to inform Cloud requirements to meet the buyers final recipient.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide feasibility assessments on a no go or go plan. By identifying the implications of moving in the context of the Buyers current state, resources and desired objective.
Using subject matter experts they provide independent advice on the experience of others moving and the capability assessments of the vendors being considered.
Support is provided on an ad-hoc basis as the buyer needs or on a dedicated basis within a specific time frame.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Using feasibility assessments, frameworks and subject matter analysts to perform these checks and make a decision.
We have consulting resources to go deep and provide an independent assessment .

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • GDPR and Citizen Consent for marketing engagements
  • Zero trust & Brand reputation risk
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
User management and the various add ons which providers might push for future requirements, we can explain how these work in reality based on other clients experience and the knowledge our analysts have as they review and assess those providers in the market place.

Service scope

Service constraints
We do not provide service management support

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions within 2- 8 hours during the weekday and 48 hours at the weekend
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Executive Program support has a dedicated Executive partner who is a former CIO/ CTO or CDO.

Includes 2 days on site strategy support from an Analyst.

Includes a dedicated customer success manager for two team members.

Access to ALL Forrester Research, Peer exchanges, Member meeting, webinars, analyst calls, Playbooks are provided on an unlimited basis.

See annual price below for stand alone access ( economies of scale prices and add-ons for direct reports are shown within the price list)

Executive Program = £57,290 ex VAT

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£44,370 a licence a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.