OGEL IT LTD

Office 365 Migration

OGEL IT provides the licensing and software to enable buyers to perform a cloud tenant to tenant or on-premises to cloud tenant migration by leveraging the power of Binary Tree Power365, Active Directory Pro & Directory Sync Pro. This service must be coupled with our Cloud migration and adoption services

Features

  • Office 365 Tenant to Tenant Migration
  • On-premise to Office 365 Tenant Migration
  • On-premises Active Directory Support
  • Teams & Unified Group Migration
  • Mail Migration, Email Re-write / Domain Sharing
  • Binary Tree Partner
  • Quest Silver Partner

Benefits

  • Cross tenant interoperability
  • Email domain sharing across tenants
  • Email domain migration with no downtime
  • Cross tenant address list synchronisation
  • Calendar / free busy synchronisation

Pricing

£8.50 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 6 3 4 6 7 8 3 4 6 3 0 8 9 1

Contact

OGEL IT LTD Sam Newman
Telephone: 01438 567551
Email: gcloud@ogelit.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
This service must be paired with our 'Office 365 design, migration and support' under lot 3 - Cloud Support
To provide email domain re-write and cross tenant email services mail is sent via the Binary Tree Azure hosted platform.
Global Administrator rights are required in both source and target environments for optimal experience. Options are available for restricted permission environments.
Licenses expire after 1 year of purchase, additional extension options are available.
see https://help.binarytree.com/power365/content/known%20limitations.htm for latest information
System requirements
  • Office 365 tenant
  • Administrative rights to both source and target
  • E1 license for migration account

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support hours are 9-5 Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
//Level 1 - Initial response within 4 hours : Business critical incident that impacts all users
// Level 2 - Initial response by end of next business day : Medium impact incident that affects a single business unit or group of users (>25)
// Level 3 - Initial response within 5 working days : Minor impact incident that affects a single user, not business critical
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Service onboarding is a simple process where we support customers in scoping the project to understand the licensing types and quantities required. We then work with the buyer through our Office 365 Configuration, Migration and Support service to plan and migrate. On-boarding to the platform requires administrative access to the source and target environment and will require the creation of some administrative objects.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The platform only hold transient data and some configuration and batching information which is removed at the end of the contract.
End-of-contract process
There are no additional costs, we clear up the cloud tenant once the transition is complete and the contract ended.

Using the service

Web browser interface
Yes
Supported browsers
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
The platform is build upon a fully scalable Microsoft Azure instance.

Analytics

Service usage metrics
Yes
Metrics types
Data throughput, status and scheduling.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Binary Tree

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is no requirement to export data, should configuration or batching information need to be kept this can be provided in the form of a csv.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95% availability. In the event that the platform is available for any batches or cutover the associated resource costs incurred by OGEL IT will not be charged for that time.
Approach to resilience
Microsoft Office 365 offerings are delivered by highly resilient systems that help to maintain peak service performance. Service continuity provisions are part of the Office 365 system design. These provisions enable Office 365 to recover quickly from unexpected events such as hardware or application failure, data corruption, or other incidents that affect users. These service continuity solutions also apply during catastrophic outages (for example, natural disasters or an incident within a Microsoft data center that renders the entire data center inoperable).
Note that after recovery from catastrophic outages, there may be a period of time before full data center redundancy is restored for the service. For example, if Data Center 1 fails, services are restored by resources in Data Center 2. However, there may be a period of time until services in Data Center 2 have service continuity support either by restored resources in Data Center 1, or new resources in Data Center 3. The Office 365 Service Level Agreement (SLA) applies during this time.
Outage reporting
Email alerts are provided

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
All management access is secured with two factor authentication limited to known regional source addresses.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Power365 is certified by the highest standards in the industry: CA Veracode, Privacy Shield, ISO 27001:2013 and ISO 27018:2014. With Power365, you get the assurance that your critical content and data is secure and safe during your tenant integration and migration.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Code changes are managed through Binary Tree change and release process where they are tested in development and preproduction environments before progressing into a beta test for opt-in customers. All changes are tracked within an internal system for auditing purposes.
Vulnerability management type
Undisclosed
Vulnerability management approach
OGEL IT are subscribed to external organisations and manufactures vulnerability alerts that are reviewed and actioned where appropriate.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Binary Tree leverage the security and compliance tools offered as part of the Microsoft Azure subscription to identify potential compromises. This information is reviewed internally and customers notified immediately after internal review. Response to security incidents are based upon our standard response times, non service impacting but potentially critical incidents are treated as priority 2.
Incident management type
Undisclosed
Incident management approach
Users report incident via the online portal, email or telephone. If reported by email or telephone these will be added to the online portal by OGEL IT where they will be managed through to resolution and closure with the end user.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8.50 a unit a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.