THINKON INC

Compliant Cloud Storage (Hitachi Content Platform as a Service)

The Compliant Cloud Storage Platform powered by Hitachi is an Object storage system designed to dynamically protect and secure content in perpetuity, and allows simple provisioning and management of both private, hybrid and multicloud cloud storage for both regulated and non-regulated storage of data.

Features

  • Mixed workloads at Peta Byte scale
  • Bring context to data by storing data, meta-data & policies
  • Bring structure to unstructured data for intelligent automation & analysis
  • Control access in multi-tenant environments
  • Secure data with built-in encryption & WORM protection
  • Platform combines robust data retention, ACL, logging, auditing and discovery
  • Safeguard data with multiple data protection options
  • Very high availability & durability levels
  • Supports single instancing & compression

Benefits

  • Seamless scalability whilst maintaining cost efficiency
  • Store data in the relevant storage tier, based on value
  • Risk mitigation, loss or theft by secure segregation and enforcement
  • tamper-proof sensitive data with WORM storage. Encryption to DOD standards
  • Satisfy Today's Compliance Demands; adapt for the Future
  • Erasure code data protection methods for cost efficient protection
  • Deliver valuable insight from unstructured data
  • Create a centralized data hub which delivers a single lens

Pricing

£0.02 a gigabyte a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@thinkon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 6 3 1 7 5 6 8 0 5 7 1 1 4 6

Contact

THINKON INC Douglas Henderson
Telephone: 02039667963
Email: sales@thinkon.com

Service scope

Service constraints
Customer must have necessary bandwidth to send data to the Object Storage based on needs.
System requirements
Must be S3 compatible or similar protocols

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond within 1 business day to any questions sent to our support team. Questions and similar request are considered P3 for ThinkOn. During weekends only P1 (outage) requests are responded with in the same day. Any other request is handled on the next business day. More information is available in our Support & Escalation Guide which is supplied to customers as they onboard.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
ThinkOn standard level of support for all services includes what many users would call level 1 support all the way to level 3 support. Level 3 support usually involves troubleshooting with specialized engineers for the specific service. This is provided at no extra cost to the user.

If training or professional services are required then a fee of 125 GBP will be charge per hour for a Cloud Engineer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide all necessary credentials to access your Hitachi Content Platform (HCP) service. Before setting up the environment we ask for more details on how you will connect to the service and what type of data will be sent to configure it for optimal usage.

Setup is simple and ThinkOn can work through a Webinar to help with setup and answer and questions as they begin consuming the service.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users have a few different options to extract their data. They can delete their data or request data deleted by ThinkOn. After deletion of data ThinkOn will issue a certificate of destruction if requested. Users usually pull the data out across standard internet connection to another location (on-premise or cloud).

Users can also send a USB Hard Drive and ThinkOn will seed the data locally for a cost and ship it to the desired location provided by user.

ThinkOn also has a physical device called TOMA that has the ability to transfer up to 80 TB of data. This can be used at a cost to the customer.
End-of-contract process
At the end of the contract the customer can leave with no fees or penalty. If they wish for a certificate of destruction to be issued, this can be provided free of charge.
If they require ThinkOn to help with migration of servers and/or data to another location then ThinkOn will charge PS fees.
If at the end of the contract the customer wishes to move to another ThinkOn solution. Migration will be handled by ThinkOn at no cost.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
ThinkOn operates at a minimum of 20% buffer on all resources. Additionally ThinkOn's customers are primarily running production workload. This is far more stable and ThinkOn can use metrics to track resources needs. ThinkOn does not over allocate resources to paying customers. Meaning all resources whether in use or not are solely those of the customer. This is a critical element to prevent demand from other users effecting the customer.
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Disk
  • Network
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
If Services are not available in accordance with the set "objective", ThinkOn will issue a credit to an amount equal to 1/30th of the recurring base monthly fee paid for the affected services for the then current month for each half hour (or portion thereof rounded to the next half hour) of the cumulative duration of such unavailability during such month. In addition, ThinkOn shall provide a root cause analysis to identify the steps to rectify in the future. In no event will the aggregate amount credited under this SLA in any calendar month exceed the recurring base monthly fee paid for such affected services for such month.
Approach to resilience
This information is available upon request, but our Datacentre is setup to meet Tier 3 standards. We also operate our Compute and storage at an N+2 configuration.
Outage reporting
We have a public dashboard available through a standard URL. Users can also work with the dashboard's APIs to configure it into their own system.

We also send out email alerts to all necessary contacts. Only outages that effect your cloud site and cloud service will have an email alert sent to you. ThinkOn works to keep notification clutter to a minimum. Focusing instead on bringing awareness to issues when they matter most to your organization.

Identity and authentication

User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
ThinkOn allows access to only a small subset of authenticated users. These users require VPN access into our management interface along with a password that expires at a maximum of 60 days. We also have a limit on the number of users that can be logged into our management interface at one time. Meaning that your session will be terminated if there is prolonged in-activity. If you are accessing interface at a restricted time of day.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ControlCase
ISO/IEC 27001 accreditation date
05/02/2020
What the ISO/IEC 27001 doesn’t cover
Currently we have not completed our ISO 27001 certification for our UK site, but all listed services are designed and implemented following the same method that is accredited under our ISO 27001.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
14/03/2019
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The Self Assessment applies to all our services and sites. If a customer requires us to have a higher certification from CSA, we would be happy to work with them to achieve it.
PCI certification
No
Other security certifications
Yes
Any other security certifications
Protected B Status - Canadian Government Security

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ThinkOn has multiple security policies and procedures that have been setup and followed by the entire team to meet our ISO27001 and SOC 2 Type 2 certificates. These include Risk Assessment Policy, Security Assessment and Authorization Policy, Security Incident Response Policy, Security Planning Policy, Systems and Information Integrity Policy, Security Assessment and Authorization procedure, Security Clearance Procedure, Security Incident Response procedure, and many more. ThinkOn is happy to provide these documents upon request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
ThinkOn performs scheduled change management once a month. These changes will have limited impact on customer's environments and are extensively tested before being pushed to production. Our service are setup in a way that we can easily replaced aged out hardware during these change windows without any effect on customers. We also implement patches after a one to two month release date to make sure the patch is deemed stable.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We preform scans of our service delivery infrastructure monthly. These scans are done with a third party tool that has automated comparison capabilities built in to provide reports on potential threats. If a vulnerability is deemed legitimate then an action to address the issue occurs within 30 days of discovery. If needed ThinkOn will execute a emergency change management window with 24 hour notice and apple the necessary patch or change. This would occur after our CTO, Director of Operations, and VP of Infrastructure have reviewed the information in an emergency meeting.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
ThinkOn follows a policy of Detection, Analysis, Containment, Eradication, Recover, and Post-Incident Closure. Our entire team is trained to be on the look out for security issues. On top of that we have our Security Indecent Response team (SIRT) looking for any issues or possible weakness. Once something is detected the SIRT and management analysis its impact or potential impact and begin resolving the issue. It is analyzed usually within 4 hours and responding to incidents occurs directly after analysis is complete.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
ThinkOn has a Support & Escalation guide that is followed both internally and externally when an incident is created. This guide is provided to customers when they onboard. Our incidents are broken into 3 categories, P1 being the highest and P3 being the lowest. P1 and P2 incidents require the customer to call in and follow up with a ticket. All other incidents can be emailed. P1 incidents once resolved will be supplied with post mortem document. Incident reports are provide to users upon request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
ThinkOn uses built in Hitachi technology to create a multi-tenant environment. Hitachi Content Platform runs as a scale out storage system that creates individual storage buckets. Each of these buckets have their own unique credentials that are needed to be entered into what ever type of application is trying to access the storage.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Our Datacentre follows the EU code for energy-efficiencies. It holds a power utilization effectiveness (PUE) rating of 1.5.
They run a hot-isle that is primarily enclosed allowing them to reduce the amount of air-condition required in the datacentre to meet hardware requirements. Lights in all facilities are placed on timers to automatically turn off after 10 minutes of in-activity to help reduce power draw.

Pricing

Price
£0.02 a gigabyte a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We work with the customer to confirm what the goal of the trial is. From there we will provide them with all the necessary resources and support for 30 days to accomplish that goal free of charge.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@thinkon.com. Tell them what format you need. It will help if you say what assistive technology you use.