Mars Spiders


iTime is an innovative and award-winning smartphone app and cloud-based monitoring solution which provides monitoring, tracking and personal protection for workers. Our easy to use app tracks location in real-time enabling employees to check-in and check out safely and request immediate assistance in an emergency.


  • Health and Safety tool
  • Real time tracking during work hours
  • Time and Attendance management
  • Incident reporting
  • Workforce scheduling
  • Push notification
  • Secure Documents Sharing
  • QR code authentification
  • Selfie authentification
  • iOS and Android supported


  • Fast and efficient workforce management
  • No paperwork - environmentally friendly
  • Health and Safety - locate your workers
  • Fast incident reporting
  • Work diary
  • Real time tracking
  • Quick way to schedule shifts
  • Mobile clock in and out
  • All data securely encrypted and stored on cloud
  • Excel export for the billing purposes


£5 to £5 per person per day

Service documents

G-Cloud 11


Mars Spiders

David Olsan


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Our mobile workforce tracking supports both iOS and Android platform.
System requirements
  • IOS
  • Android

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing We use 3rd party product which is fully accessible.
Onsite support Yes, at extra cost
Support levels We can provide both a technical account manager and cloud support engineer. Please contact us to arrange.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have a detailed "Get started" guide.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We have Excel (CSV) export facility.
End-of-contract process We can leave the admin panel enabled for the client. Equally, on demand, we can remove all the data kept in the cloud.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile applications (iOS and Android) are used for the end users.

Admin uses web app admin panel to monitor workers, set up tasks, schedule the calendar, generate reports, export reports. Send push notification and see the mobile workers position on the map.
Accessibility standards WCAG 2.1 A
Accessibility testing Limited company internal testing. Can be conducted where needed.
What users can and can't do using the API Any changes to the API would need to be agreed and are not part of the off the shelf set up.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Service needs to be customised by Dev Ops. We are happy for the client to customise themselves but ordinarily, it would be done on our side.


Independence of resources Our cloud infrastructure is 100% scalable.


Service usage metrics Yes
Metrics types Service metrics are visible directly on the dashboard and can be exported as an Excel file.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach End users can see their data on the mobile device. iTimeapp is a native iOS and native Android application.
Data export formats Other
Other data export formats Export is only intended for the admin user.
Data import formats Other
Other data import formats Users are not required to upload any data

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We have 100% money back guarantee policy.
Approach to resilience We utilised AWS cloud. ISO 27001 security management standard that specifies security management best practices and comprehensive security.
Outage reporting API call reporting outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels 2-factor identification can be deployed as an extra.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications AWS ISO 27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards AWS ISO 27001 security management standard that specifies security management best practices and comprehensive security
Information security policies and processes Our employees are security checked - DS and Baseline Personnel Security Standard (BPSS).

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We assure that all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.
We prioritize changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.
We require that all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.
We ensure that the configuration management system is updated to reflect the effect of any changes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We deploy updates on regular basis.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We respond to incidents within 30 minutes.
Incident management type Supplier-defined controls
Incident management approach Incident reports are submitted via dedicated ticketing system.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5 to £5 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 1 month free trial for up to 100 workers.
Link to free trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑