Eduspot / T2P

SchoolMoney

Online Payments for School Trips, Dinners and more for your school. Set up payments, manage dinner menus and take payments with the cashier or cashless catering module. Alternatively, offer parents the opportunity to log in and make a payment using the parent portal in their own time.

Features

  • Parents log in with mobile/email. No burden on school
  • Integrates with your existing MIS
  • Reduce the number of overdue payments
  • Receive notifications by email, SMS, Push message
  • Cashless catering module integrates with all major providers
  • In depth reporting on reconciliation and banking
  • Online payments for parents including Paypoint compatibility
  • Club & Dinner Registers. Dinner Option reporting for school kitchen
  • Parental permission management
  • Mobile app for parents plus tuck shop module for children

Benefits

  • No separate log in required - integrates with existing systems
  • Easy to learn - powerful to use
  • Chase overdue and late payments in a few clicks
  • Easier for kitchen staff to manage school dinners
  • Manage parental consent and club bookings
  • Have money sent to the different relevant school bank accounts
  • Be set up and taking payments within just one day
  • Seamless integration with your cashless catering provider
  • Parent mobile app for making payments and receiving notifications
  • Full reporting on bank reconciliations

Pricing

£150 per licence per year

  • Education pricing available

Service documents

G-Cloud 11

660040954422649

Eduspot / T2P

Steve Baines

+442085066190

sbaines@groupcall.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Requires supported browser
System requirements
  • PC or laptop meeting minimum browser requirements
  • Android 5.x+ phones and tablets
  • IOS 10+ phones or tablets
  • Windows tablets meeting minimum browser requirements
  • Chromebooks meeting minimum browser requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Usually within one day and often sooner
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support is included without additional cost offering email and telephone support during normal UK business hours plus emergency support outside these hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and/or telephone training is made available to new users. Online documentation, FAQs and admin/set up support are provided also.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction On request we can provide copies of their data in suitable formats. All data is securely deleted from our systems following the termination of the contract
End-of-contract process There are no additional costs at the end of the contract at all. Upon termination of the contract the services are closed down. Data can be provided in a suitable format should the user request it.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full version designed to be used on all devices
API No
Customisation available No

Scaling

Scaling
Independence of resources The solution is a cloud delivered, multi-tenancy platform hosted in the United Kingdom, delivered as ‘Software-as-a-Service’ (SaaS) and is designed specifically for UK education customers. The whole solution is tuned to deliver extremely high performance even to devices on narrowband and congested networks.

Analytics

Analytics
Service usage metrics Yes
Metrics types Full usage history, areas accessed, last used date/times
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Depending on the part of the system used, the system offers a variety of exports in XML, CSV and RTF formats depending on the data in question
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats API integration

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% availability under our SLA
Approach to resilience Datacentre has BT and Virgin media lines with diverse routing, has two independent power supplies. DR backups are taken nightly and stored over 100 miles from datacentre.
Outage reporting Email alerts to authorised users or a system popup when trying to log in

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted using permission based roles. Internally these are determined by management based on the function being provided (support, development, sales etc.) and permissions are restricted to an 'as necessary for the role' basis, ensuring no person is able to access data that they do not need to access in order to perform their role. Administrators at school level are also able to set permission levels for their additional users to restrict access to a granular level as required or desired
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Sysnet Global Solutions
PCI DSS accreditation date 10/05/2018
What the PCI DSS doesn’t cover Entire system is validated
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards PCI DSS
Information security policies and processes We are accredited to PCI DSS and also follow the policies and processes included within our Information Security Management System. The Eduspot Information Security Policy applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. The objective of Information Security is to ensure business continuity and minimise business damage by preventing and minimising the impact of security incidents. In particular, information assets must be protected in order to ensure: 1. Confidentiality i.e. protection against unauthorised disclosure 2. Integrity i.e. protection against unauthorised or accidental modification 3. Availability as and when required in pursuance of the Organisation’s business objectives. 1. The Managing Director has approved the Information Security Policy. 2. Overall responsibility for Information Security rests with our Information Security Officer. Internal and external audits are performed every year to ensure policies and processes are being followed and complied with.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Under our supplier defined Information Security Management System, a change management/change recording system is in place. Adequate authorities are in place for the approval and acceptance of change, including risk assessment, and a path for regression is clearly identified
Vulnerability management type Supplier-defined controls
Vulnerability management approach Risk Assessments and similar analyses of all of our activities that have been identified as relevant to the security of information, have been conducted and documented as part of our supplier defined Information Security Management System and these are reviewed and updated regularly to identify new or changed risks and vulnerabilities. Appropriate patches are deployed as required and as soon as they become available and have been adequately tested. We monitor appropriate web services, subscribe to newsletters etc. to ensure we keep up to date on any perceived or identified threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our Information Security Management System requires that we employ protective monitoring. This is audited internally and externally at least annually. We identify potential compromises through continual monitoring of our systems with alerts to warn of any potential issues. In addition, we ask all customers to immediately alert us to any potential issues they identify. Upon identification of potential issues these are assessed and handled accordingly. Where the assessments indicate a potential threat, we take immediate action to put into place remedial actions to minimise risks and undertake a root cause investigation, enabling measures to be deployed to update systems accordingly
Incident management type Supplier-defined controls
Incident management approach Our incident management process is a key part of our supplier defined Information Security Management System. We have pre-defined processes for common events which enable us to internally escalate any perceived or potential incidents swiftly, minimising risk and enabling us to deploy appropriate measures to resolve issues. Users are able to report incidents via email, telephone or live chat directly to our support team. Incident reports are compiled where required and these are communicated to management and to affected users as necessary

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £150 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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