Informatica Data Engineering Integration and Quality
Stand up a new cloud data warehouse quickly, in AWS, Azure or Google Cloud.
Address business needs with enhanced agility, scalability, cost savings and performance.
Migrate existing data to the warehouse, deliver trusted insights to your business and scale integration workloads as the business grows. bsscloud
Features
- Out-of-the-box connectivity to hundreds of applications
- Implement integration, processes, APIs, and guides without code
- Build advanced integrations with a few clicks
- Manage high-volume workloads with Mass Ingestion
- Reduce operational cost with Change Data Capture
- High security
- Scale – Business scalability and product scalability
- API access – Remote access any data at any latency
- Support DevOps practices and Software Development Lifecycle (SDLC)
- Integrate on-premises cloud messaging systems
Benefits
- Data security and privacy. Supports SOC2, SOC3, HIPAA and more
- Data analytics, data lineage, data audit
- Data profiling - Comprehensive visibility and understanding of your data
- Enable strategic approach to cloud migration that minimizes business disruption
- Mass Ingestion - Transferring of enterprise data assets
- Supports cloud ecosystems such as AWS, Azure and Google Cloud
- Data warehouses: AWS Redshift, Azure SQL Data Warehouse, Google BigQuery
- Start-up in hours, accelerate the migration of enterprise data
- Enterprise scale performance with advanced capabilities
- Faster, flexible, repeatable execution of data pipelines on Apache Hadoop
Pricing
£127,080.00 a unit a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
6 5 9 5 0 8 2 3 1 6 0 9 9 3 1
Contact
Bytes Software Services
Chris Swani
Telephone: +44 (0) 7951 326815
Email: tenders@bytes.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Integration Cloud, Data Engineering Integration and Quality can be used as a stand alone service or as part of Informatica Intelligent Data Platform providing Data Quality, MDM, Data Masking and Data Engineering. In addition the solution include data governance features including lineage, business glossary and solutions to support GDPR compliance.
- Cloud deployment model
- Hybrid cloud
- Service constraints
- A light weight application called a Secure Agent needs to be installed on a server (this could be on an on-premise server, or on an AWS or MS Azure server) in order to process the integration data.
- System requirements
-
- Microsoft Windows or Linux
- Microsoft SQL Server, Oracle Database or IBM DB2
- Requirements are for modules hosted outside of Informatica cloud services
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
"The Premium Success support program is tailored for small/medium enterprises needing committed response times for business-critical implementations. It provides unlimited access to Informatica's support services, Global Customer Support, during business hours - Monday to Friday 09:00 to 17:30 (excluding public/bank holidays).
Response times: Priority1 - 2 hours, Priority 2 - 4 hours, Priority 3 - 8 hours. In addition, where Data Privacy Management is part of the solution then mission critical support is applied for these elements, with P1 - 30 Minutes, P2 - 2 Hours and 24x7 follow the sun support and weekend support via telephone." - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Informatica is committed to WCAG 2.0 guidelines.
- Web chat accessibility testing
- None completed.
- Onsite support
- No
- Support levels
- Informatica Global Customer Support (GCS) offers three levels of Cloud support programs: Basic Success, Premium Success and Signature Success. The Premium Success support program has been included in the price and is tailored for enterprises needing committed response times for business-critical implementations. The Premium Success support program provides unlimited access to Global Customer Support during business hours for all assisted support needs. The response times for Priority 1 is 2 hours, Priority 2 is 4 hours and Priority 3 is 8 hours. Additional information can be found on the Informatica GCS website. Basic Success is included with subscription pricing, Premium Success is offered at 20% of annual contract.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
"Informatica offers a wide variety of training environments to meet your needs, including instructor-led courses at Informatica Training centres, onsite at your location, virtual classroom, and web-based self-study courses:
- Free online training is available at the Informatica Success Portal which provides a training path from getting started to more complex subjects such as cloud analytics and provides access to best practice documents.
- Informatica Global Education Services offers public courses for all our products. Instructor-led training provides students with lectures, hands-on labs and demonstrations to match job role requirements and to prepare students to become Informatica certified. Intensive, role-based training is conducted in fully equipped, world class Informatica Training centres worldwide.
- Onsite training courses are designed to meet your specific business needs and requirements.
- The Informatica Virtual Academy (IVA) offers scheduled instructor-led, interactive training classes through Webcasts. IVA delivers standard course material, with hands-on labs and instructor interaction, directly to the desktop. Sessions are scheduled frequently and at different times of the day, allowing you to pick the times that are most convenient to you." - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
"All user data can be exported from the environment at any stage, including when the contract ends.
All user data hosted by Informatica can be completely purged when the contract ends." - End-of-contract process
- The customer's licenses on the organisation to access the service are removed and no users can access the application.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Firefox
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile app is purely for monitoring the application, with the desktop application (the Secure Agent) being the mechanism by which the integration jobs are run.
- Service interface
- Yes
- Description of service interface
-
"Informatica offers both an easy to use, web-based interface that is designed for business users such as business analysts and a desktop thick click client for developers. The user interface design provides a consistent look and feel across all Data Integration functions tailored to user roles.
Browser-based clients leverage the accessibility features within the browser and within the users operating systems." - Accessibility standards
- None or don’t know
- Description of accessibility
- The service is available via a browser and as such leverages the accessibility features within the browser and within the users operating systems.
- Accessibility testing
- None completed.
- API
- Yes
- What users can and can't do using the API
- All integration mappings and services, as well as monitoring services are exposed over the ReST API. All users with access to the tool, will also have access to the API.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
-
" Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.
Services which provide virtualized operational environments to customers ensure that customers are segregated via security management processes/controls
Informatica continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. Informatica maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the Informatica capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements."
Analytics
- Service usage metrics
- Yes
- Metrics types
- Operational Insights provides metrics on number of integration jobs run and their performance. Global performance statistics are available publicly on our trust site.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Informatica
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
-
"Supported export formats are appropriate to the type of data being exported, and include Excel and PDF. Other formats can be configured, for example, XML and JSON.
Export to file / data store to support reporting applications can be configured. It is also possible to expose metadata to third party reporting tools." - Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- JSDN
- EDI
- HL-7
- XLS
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- JSDN
- EDI
- HL-7
- XLS
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- Using redundant data transmission architecture provides protection against issues like network failure or congestion, sniffer attacks, unavailable apps, and DBMS issues. The Secure Agent can work with a security proxy or gateway set up by the customer. Informatica users can connect easily and safely to on premise or other cloud services with the assurance of safe data transmission.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Using redundant data transmission architecture provides protection against issues like network failure or congestion, sniffer attacks, unavailable apps, and DBMS issues. The Secure Agent can work with a security proxy or gateway set up by the customer. Informatica users can connect easily and safely to on premise or other cloud services with the assurance of safe data transmission.
Availability and resilience
- Guaranteed availability
- The service has availability of 99% with down time being used for upgrades.
- Approach to resilience
- Information available on request under a Non Disclosure Agreement (NDA).
- Outage reporting
- Public dashboard via the trust site, as well as email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Other
- Other user authentication
- All cloud data warehouse services depend on the Secure Agent to access client application, relational database, and file sources and targets The Secure Agent and integrates with Third-party authentication programs to define permissions and the external provider handles authentication.
- Access restrictions in management interfaces and support channels
- Administrators using the Informatica Cloud Data Warehouse and Data Lake solution can employ a wide array of security technologies to maintain the integrity of the user identity and environment, such as the SAML identification provider, the entity identification, single sign-on and single logout service URLs, signing certificates, encryption certificates, and many more. Two-factor authentication also enables stringent security. Administrators can assign different roles to users to maintain the principle of least privilege; users are only granted access to the capabilities needed to perform their function
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- SSAE 16 certified
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Available upon request following completion of a Non Disclosure Agreement (NDA).
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
" Changes to Informatica services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.
All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.
Emergency changes follow Informatica incident response procedures. Exceptions to change management processes are documented and escalated to Informatica management." - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Informatica performs vulnerability scans on the host operating system, web applications, and databases in the ICS environment. Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. Informatica is responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection. Informatica works closely with our partners AWS and Azure to maintain the integrity of the ICS environment.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
" Informatica deploys (pan-environmental) monitoring devices to collect information on unauthorised intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: Port scanning attacks, Usage (CPU, processes, disk utilisation, swap rates, software-error generated losses), Application metrics, Unauthorised connection attempts. Near real-time alerts flag potential compromise incidents, based on Informatica defined thresholds.
Informatica's Incident Response procedure stipulates that Informatica Global Customer Support (GCS) team will notify customer by email within the agreed upon SLA of any confirmed information security incident. Furthermore, Informatica status can be monitored 24x7 at the Informatica Cloud Trust site, http://trust.informaticacloud.com/status." - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Incidents are logged to Informatica Global Services via phone, online or email. When a Case is opened, a Case number is automatically generated which is used by the customer track progress. The Project's Primary Contact will automatically receive an email confirming the opening of the Case. The customer will be asked to provide or confirm information about the environment and to describe the problem, question or issue. GCS and the customer will agree on the priority of the Case. For high-priority Cases, the primary concern is to find a way for customers to achieve their objective as quickly as possible.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £127,080.00 a unit a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- This includes a Basic Edition version of our solution, as well as the use of a Secure Agent to download, install and trial for 30 days.
- Link to free trial
- The Informatica Cloud trial can be found at the following link - https://www.informatica.com/gb/trials/informatica-cloud.html