Sandyx

Salesforce.com Implementation Services

Sandyx is a Salesforce.com Implementation and ISV Partner. We specialise in the delivery of Salesforce.com solutions, across their complete portfolio of products. From understanding your business needs to solution deployment and user training, Sandyx can deliver.

Features

  • Requirements Gathering and Understanding your Business Needs
  • Rapid 'Time to Value' Implementation Approach
  • Solution Design & Implementation
  • Manage Complex Apex & Visualforce Development
  • Integration to existing 3rd Party Systems
  • Assistance with Data Migration
  • Salesforce User Training
  • Ongoing Support and Administration Services

Benefits

  • Speedy Prototype and Quick Implementation
  • Robust and Scaleable CRM Implementation
  • Reduce Total Cost of Ownership
  • Improve Productivity of Users
  • Solution Aligned to your Business

Pricing

£850 to £950 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

6 5 9 1 6 6 7 7 2 8 5 5 3 9 7

Contact

Sandyx Stuart Greig
Telephone: 0161 710 3250
Email: stuart.greig@sandyx.com

Planning

Planning service
Yes
How the planning service works
Sandyx initial engagement will be to understand what you need from the Cloud solution, in order for its implementation to be considered a success.
This is normally carried out in a Scoping Workshop with your key business stakeholders. The results of this form the basis for any Cloud solution proposed by Sandyx - a solution which will be tailored specifically to meet your business goals.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Salesforce.com Sales Cloud
  • Salesforce.com Service Cloud
  • Salesforce.com Marketing Cloud
  • Salesforce.com App Cloud
  • Salesforce.com Force.com Platform

Training

Training service provided
Yes
How the training service works
Sandyx will train all users within your organisation; from the most junior data entry operator, through business managers, to CxO level (or equivalent) users. Training can be done on a 'Train the Trainer' basis, or directly to end users. Classroom or Virtual training sessions are available, allowing us to train remote workers without costing the earth.
Training is tied to specific services
Yes
Services the training service works with
  • Salesforce.com Sales Cloud
  • Salesforce.com Service Cloud
  • Salesforce.com Marketing Cloud
  • Salesforce.com App Cloud
  • Salesforce.com Force.com Platform

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Moving from an on-premise system or from a 'world of spreadsheets' to a Cloud solution is something you will do rarely, but it's something Sandyx have done dozens of times for clients. We will step you through the process of understanding your current capabilities and comparing these to your desired solution. Managing the 'gap' is what we do best!
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Salesforce.com Sales Cloud
  • Salesforce.com Service Cloud
  • Salesforce.com Marketing Cloud
  • Salesforce.com App Cloud
  • Salesforce.com Force.com Platform

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Sandyx can support any Salesforce.com implementation. Typically this will be a deployment carried out by Sandyx, but with suitable investigation and preparation this has been expanded to cover Salesforce.com implementations carried out by other Service Providers.
Sandyx provide Administration Services too, allowing a client to off-load all administrative functions and thereby reduce cost and reliance on internal staff.

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Severity 1 response is 1 working hour from submission of ticket.
Severity 2 response is 2 working hour from submission.
Severity 3 response is 4 working hour from submission.
Normal support hours are 08:30 to 17:30 Monday to Friday. We can also tailor a support service to meet specific customer requirements, such as outside normal office hours, weekends and Bank Holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support levels differ depending on the Service Level in place. Basic support is 09:00 to 17:30 Monday to Friday and the cost is dependent on the complexity of the Salesforce.com solution we are supporting. A Service Analysis exercise will be conducted (Free of Charge) prior to agreement.
Salesforce.com Administration Support is also available, covering all administrative activities, accessed through our Support Desk.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£850 to £950 a person a day
Discount for educational organisations
Yes

Service documents