Business Transformation

Our collaborative and insight led business transformation service provides challenge to clients, whilst co-working to transform operating models, aligned to business strategy and objectives. Our experience includes; strategic facilitation, analytical analysis operating model design, (people/process/digital and cloud technologies/infrastructure), implementation and change management, supporting delivery of successful, sustainable outcomes and benefits.


  • Current state assessment and business case development
  • Future state - Options Appraisals
  • Data analysis and insight to support baseline processes and TOM
  • Alignment of operating model to business objectives
  • Design/development and delivery of transformed operating model
  • Business transformation through design and delivery of cloud-based solutions
  • Use of robotics and AI to support digital transformation
  • Business change management - stakeholder engagement and communication
  • Collaborative programme/project management designed to deliver successful business transformation
  • Fit-for-purpose governance model to support transformed organisations


  • Successful delivery of integrated business outcomes and ROI
  • Stakeholders able to adopt/adapt to new ways of working
  • Sustainable change embedded across the organisation
  • Minimises cost of change and implementation to the client
  • Business transformation projects delivered on time and to budget
  • Enabling innovation and change
  • Alignment of business and IT
  • Agile and flexible business processes and services


£350 to £1,800 a person a day

Service documents

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G-Cloud 12

Service ID

6 5 8 3 3 4 0 1 3 7 4 3 7 1 6


Caja Nigel Guest
Telephone: 01782 443 020


Planning service
How the planning service works
The Caja planning service approach has been developed from a wealth of knowledge and experience in delivering complex integrated business and technology programmes. Our five step planning model is a collaborative approach bringing together all stakeholders to develop, deliver and manage integrated activity and resourcing plans to achieve successful outcomes.
Planning service works with specific services


Training service provided
How the training service works
Our training support service provides both technical and business training to enable all stakeholders to feel comfortable and confident in the delivery of new operations processes and procedures. Our training resources work within projects and programmes from an early stage to support the development of processes, procedures and operating models to enable a robust understanding of technical operation and business service delivery which enables them to develop detailed training and development materials aligned to roles and responsibilities. We engage with the client to understand the current readiness of stakeholders to adopt and adapt to the new ways of working and develop appropriate training, education and development programmes to support successful and sustainable change.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
Our setup and migration service is focussed upon providing a complete integrated business solution for our client - process, technology and people. We have a pool of experienced subject matter experts able to provide leadership, support and advice on the complete life cycle of a setup and migration activities. We aim to ensure that all impacted stakeholders are able to adopt and adapt to the new ways of working.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our quality assurance and performance testing business knowledge and experience underpin the full range of Caja offerings. We have a pool of functional subject matter experts who are able to provide quality assurance, challenge, advice and both business and technical testing across the full lifecycle of business change and technical projects. Our performance testing services provide business assurance to organisations prior to projects going live and post go live as part of a continuous improvement agenda.

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Phone support
Web chat support
Support levels
Our Caja support is aimed at ensuring that the client is able to successfully go live and that all stakeholders are able to operate effectively and efficiently across the transformed business. Each client project is allocated a relationship manager whose role and responsibility is to ensure that appropriate support is provided at all stages across the lifecycle of the project. The type and scale of support may fluctuate to meet the changing needs of the client through go live and business as usual. Our cost are aligned to the SFIA table.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£350 to £1,800 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.