Agilisys Ltd

Collaboration Tools

Agilisys are a Content Services partner who deliver solutions which extend the core functionality of Microsoft 365, to provide new tools for the various workplace personas in-line with business needs. This includes knowledge portals created for SharePoint Online, modern intranets, project management solutions, HR solutions, automation, workflow, forms and integration.

Features

  • Intranet built on SharePoint Online, extended with custom-developed solutions
  • Project hub, SharePoint Online and Teams solution for managing projects
  • Modern SharePoint Online knowledge portals - HR, IT, Finance, Legal
  • Employee On/Offboarding automated solution; account/ equipment provisioning, workflow, request form
  • Cloud solutions custom-developed to meet business need
  • Expert content services, delivering modern electronic content management systems
  • Microsoft 365 customised process redesign and automation
  • SharePoint Online custom forms and business solutions
  • Automation using Flow, Powerapps, LogicApps, Bot framework, SharePoint Online
  • Frontline worker digital identities delivered through Microsoft Teams

Benefits

  • Centralise corporate communications, easy to use intranet platform
  • Responsive mobile enabled information access
  • Easily find data in well-designed corporate knowledge portals
  • Streamline business processes; integrate, automate and standardise workflow tasks
  • Deliver process improvements and reduce inefficiencies
  • Reduce risk of errors in manual processes through automation
  • Provide tailored structured solutions for repeatable project-management document storage
  • Facilitate digital inclusion of frontline workers and provide corporate identity
  • Unlock valuable insights from varied data sources using AI
  • Standardised templates and processes improves quality and process compliance

Pricing

£6.00 to £20.00 per licence per year

Service documents

G-Cloud 11

656120234723464

Agilisys Ltd

Darren London

07702 367779

info@agilisys.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Services are dependent upon Office 365 Licences being in place and the availability of modern infrastructure and appropriate bandwidth. More detailed constraints available in the Microsoft Service Descriptions at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx
System requirements
  • Definitive specifications at: https://products.office.com/en-GB/office-system-requirements
  • End user devices compatible with Microsoft 365 and associated apps

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times within service hours as per selected management service are:
P1 15 minutes, P2 30 minutes, P3 2 hours, P4 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Please see the associated service description
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training is a vital element for staff to embrace change, it needs to be delivered well and in a timely manner. Agilisys can deliver targeted adoption training to the solution owners as part of the deployment of a persona-based solution, and if required, can extend this to the solution users. We also provide clear concise user documentation which can support successful user onboarding. Where further assistance is required, Agilisys offer extended user support services through the Microsoft 365 Modern Teamwork service in Lot 3 of G-Cloud. As part of our extended services, we can provide wider Microsoft 365 accelerated adoption programmes and ongoing support in addition to solution-specific training / on-boarding.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data resides within the customers own Microsoft 365 tenancy. Data can be extracted in line with Microsoft approach for data extraction.
End-of-contract process Upon expiration or termination of your Microsoft 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. It may help to note that in Microsoft's Online Service Terms they specify that the customer owns their data. Microsoft acts as Data Processor. For more see http://trustoffice365.com/
Upon expiration or termination of your contract with Agilisys, any solutions provided to you by Agilisys which extend the capabilities of Office 365 will continue to function (as long as you still have your Office 365 subscription) - however, no further support or new features will be provided to you by Agilisys after this point. Any additional services required after this time will be chargeable.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is optimised for mobile, desktop and tablet use. Core functionality is available across all platforms, and Microsoft mobile applications are available for most of the Office 365 apps. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing For users with disabilities Microsoft run the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions the enterprise Disability Answer Desk (eDAD). See https://www.microsoft.com/en-us/accessibility/
API Yes
What users can and can't do using the API The Microsoft Office suite and portfolio of associated products is capable of significant enhancement by third parties and end customers using the Microsoft Graph, and product-specific API connectors. We utilise these APIs in order to extend the native capabilities of Microsoft 365, integrate with other systems, and automate business processes.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Microsoft 365 is hugely configurable and customisable whether from the user perspective (interface, styles, use of tools, etc.), administrator (access, features, sharing, etc) or security team (policy, posture, implementation, etc.). For additional details please see https://technet.microsoft.com/en-us/office/dn788774.aspx. Agilisys can provide customisations utilising the associated rate card.

Scaling

Scaling
Independence of resources Microsoft maintain a whitepaper titled 'Tenant Isolation in Microsoft Office 365' available at http://aka.ms/Office365TI. This addresses tenant isolation both for reasons of security and assurance that the activities of another customer will not adversely affect any other.

Analytics

Analytics
Service usage metrics Yes
Metrics types Analysis and metrics for Agilisys Persona-based solutions are available through standard Microsoft tools. Please see the Business admins section found here https://support.office.com/en-gb. Where assistance is required and customers have bought management services from Agilisys, there will be specific reporting included as part of the agreed scope. In addition, we also offer a Microsoft 365 reporting add-on service which provides adoption and engagement analytics across the tenant.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach For data at rest, Microsoft 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks. Your organisation’s files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web. See also the whitepaper 'Content Encryption in Office 365' http://aka.ms/Office365CE
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network The whitepapers 'Tenant Isolation in Microsoft Office 365' http://aka.ms/Office365TI and 'Content Encryption in Office 365' http://aka.ms/Office365CE are detailed and worthy of review.

Availability and resilience

Availability and resilience
Guaranteed availability Please see Service Level Agreement for Microsoft Online Services May 1, 2018 http://www.microsoftvolumelicensing.com/Downloader.aspx?documenttype=OST&lang=English
Approach to resilience Please see the whitepaper 'Data Resiliency in Microsoft Office 365' http://aka.ms/Office365DR
Outage reporting Office 365 reports outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, Alert or Mobile Application

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.
Access restrictions in management interfaces and support channels Microsoft 365 comes with a set of administrator roles that you can assign to users in your organisation. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin centre.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication Please see the whitepaper 'Office 365 Administrative Access Controls' http://aka.ms/Office365AAC

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/01/2016
What the ISO/IEC 27001 doesn’t cover Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification No
Other security certifications Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27001, ISO 270018
  • SSAE 16 SOC 1, SOC 2
  • FIPS 140-2, NIST 800-171, HIPAA/HITECH. ISB 1596, CCSL (IRAP)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

THE APPROACH
An ISMP has been established to enable Office 365 to maintain and improve its management system for information security. Through establishment of the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.

The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).

Office 365 performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Microsoft 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacentres around the world.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Centre (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Incident management type Supplier-defined controls
Incident management approach Our Incident Management process is aligned to the ITIL Standard and has been audited and approved by external auditors as part of our ISO 27001 certification.
Agilisys’ Servicedesk function provides the single contact point for all Incidents, Requests and Changes. Operating 24x7 the service desk agents provide core services, including help and advice, and Major Incident Management. Accessible by telephone and email, once an incident call ticket has been raised, the desk retains control of the call. Escalations and communications including updates are accessible via the Servicedesk.
Major Incident reports are provided for all P1 incidents within 5 working days.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6.00 to £20.00 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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