FusionExperience Ltd

GRC-One Governance Risk and Controls (Professional and Academic Versions)

The GRC-ONE Integrated Governance, Risk Management and Compliance solution provides a simple approach to risk management. We use a simple methodology to identify the risks you have then link them to the controls you use to reduce them to an acceptable level and a full assessment capability is available.


  • Modular Approach
  • Library of evidence to manage risk effectively
  • Internal audit capability
  • Online audit capability
  • Online self-assessments
  • Incident reporting
  • Progress dashboarding
  • Risk ownership and accountability


  • Fully-managed or self-service
  • Methodology agnostic
  • Fast deployment in days not weeks
  • Cloud based costing for cost control
  • Integrates with other platforms
  • Straightforward to use as browser based


£100 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


FusionExperience Ltd

Kenneth Tombs

+44 (0)2070847500


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Web Browser
  • Internet Access for Official
  • Microsoft Azure Platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Same working day
User can manage status and priority of support tickets No
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing User acceptance
Onsite support Yes, at extra cost
Support levels All issue or problem resolution on our Services is handled through your allocated specialist for your project.

In the event that a user or the departmental customer feels that an issue has not been resolved to their satisfaction by the Service Desk, then a direct call to the responsible Director will resolve any problems as swiftly as practicable, and keep the customer informed of progress towards a resolution. Technical support is provisioned by the Service Desk.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onboarding and user documentation with online support for users in keeping with their specific implementation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction By user download to their own desktop.

By the Service Desk providing an online bulk download to a customer.

By the Service Desk enabling another provider to access customer data online for direct extraction.
End-of-contract process A termination date and handover process is agreed. On termination all but agreed key users are disabled and the agreed data transfers or deletions are made. Data is retained for 30 days in case of emergency and then erased irretrievably.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 A
Accessibility testing User acceptance testing
What users can and can't do using the API The instances are centrally managed by the service provider using the web-based management console or the API. This includes the setup of new instances and the settings and permissions management.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Branding is provisioned for a GRC One instance on behalf of the customer.


Independence of resources Using our own manged services on Microsoft Azure, we maintain in excess of 99.9% availability.


Service usage metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold GRC One Limited

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach To their own desk-top client or a local file folder arrangement, using a contemporary format for data.

For Service Migration we will provide a “simple and quick” exit process to enable customers to move to a different provider for each of their G-Cloud Services and to retrieve their data. We have adopted a ‘no fuss, no delay’ approach where provided that no substantial payments are outstanding, then bulk customer data will be returned swiftly in a secure common format, or by ftp transfer, to the customer or to a new provider.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% is our SLA.
Approach to resilience It uses a fully virtualised private cloud running on high availability devices and networks in the data centre. This is a contractual commitment by our providers and independently assessed as such for their ISMS.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels These are entirely separate and accessible only from a physical location.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date December 2017
What the ISO/IEC 27001 doesn’t cover All the organisation is covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Full ISO27001 ISMS, which reports to the Board and is under constant, not annual, review using our own platforms for continuous improvement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Virtual server configuration changes are undertaken by our Microsoft on Azure cloud, following our validated instructions from the Service Desk and recorded internally on our own platforms. They make security assessments at the point of change and report back any concerns they may have.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have a proprietary hardening methodology based on industry standard tests, applied to our M Azure cloud. We gather threats from our major software providers, an industry body, our own security experts, customers, and intelligent devices such as the malware and firewall protection services.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Immediate preventions comes from the application themselves with intelligent firewalls that share threat libraries. Response is typically within a few seconds.
Incident management type Supplier-defined controls
Incident management approach We have our own internal procedure based on ITIL with a business process defined for restorative and reporting actions.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £100 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A trial account is available by arrangement.


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