Advanced Business Solutions

Advanced Cloud Attendance

Advanced Cloud Attendance provides actionable insight on attendance and room utilisation to Education and Local Government. Student Services, Timetabling and Estates teams can analyse student/staff engagement, while high-level overviews enable SLT members to drive down costs and improve student/staff satisfaction

Features

  • Attendance Tracking
  • Notifications and Triggers
  • Room/Resource Booking
  • Reporting
  • API

Benefits

  • Available anywhere; via laptop, smartphone, tablet
  • Information where it's needed for quick, quality decision making
  • Attendance tracking functionality
  • Access to students and attendance information to feed "learning analytics"
  • Timetabling integration
  • Attendance capture agnostic

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None.
System requirements
  • Browser
  • Internet Connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Cases will be assigned a Priority and responded to within the following timescales.

Priority Business Impact Target (1st ) Response

1. All or critical functionality unavailable, causing significant operational impact or system unusable - 1 hour

2. Critical functionality unavailable, but interim workaround is available and accepted by Customer based on reasonable business criteria - 4 Hours

3. A problem not preventing operations but with the potential to do so if unresolved - 8 Hours

4. A minor problem either cosmetic or otherwise, and not preventing the operation of the system. Low impact/cosmetic - 24 Hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through the support portal – http://customers.oneadvanced.com
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels 1st Line is the initial support level. This level should gather as much information as possible from the end User. Support specialists in this group typically handle straightforward and simple problems. Personnel at this level have a basic to general understanding of the product or service and may not always contain the competency required for solving complex issues. 2nd line support is a more in-depth support level than 1st Line. The personnel are more experienced and knowledgeable on a particular product or service. Support specialists in this realm of knowledge are responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. If personnel from this group cannot determine a solution, they are responsible for raising this issue to the 3rd Line support group.
3rd line support is the highest level of support responsible for handling the most difficult or advanced problems. Within Advanced some support centres merge 1st and 2nd line teams or 2nd and 3rd line teams, but the principles of three tier support are unanimously adopted.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A project management team and implementation service is available to guide customers through onboarding, this is backed up with training and documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data can be extracted by users via our API. Alternatively Advanced's professional services team can help by extracting data.
End-of-contract process If the contract expires or is terminated for any reason,
we will make the Customer Data available to you in standard readable and secure encrypted form via email, CD-ROM, DVD, USB memory stick, USB hard (any applicable hardware for these purposes are to be supplied by you). We reserve the right to make a charge for such service (at our then current rates).

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is accessed through a browser. There is an optional app available for students offering tailored functionality.
API Yes
What users can and can't do using the API APIs can be used to manage data imports and exports.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Because individual clients are deployed on dedicated Virtual Servers as opposed a multi-tenanted SaaS environment there will be no performance impact resulting from the activity of other customer.

Indiviual customer environments are sized according to our understanding of our application performance metrics and anticipated peak demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Advanced can provide, on request, metrics relating to application performance and availability tracked over time, and customer specific. If required metrics on support cases (time to fix, backlog, etc.).
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Product reporting suite
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks All data through the application is delivered over a secure connection (as a web site - password protected, API through token authentication - OAUTH2). No data stores are publicly accessible and are protected by multiple security layers.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network No data is moved into the corporate network and only resides in the private cloud. All access to the cloud environment is restricted to security checked personal. Multi factor authentication is used to secure access. Access to the cloud servers is only via the corporate network. If not directly on the corporate network an IPSEC MFA connection is required to the corporate network to gain access.

Availability and resilience

Availability and resilience
Guaranteed availability Minimum 99.5% (Based on Monday to Friday - 8 - 6pm, excluding public holidays)
Approach to resilience Advanced uses a mixture of Active-Active and Active-Passive configurations, spread across multiple data centres to ensure high availability of the services it provides. All services have automated fail over processes to ensure minimal to zero downtime in the event of any failure. This is tested regularly using both system testing and chaos testing (see https://principlesofchaos.org/ for more information on chaos testing).
Outage reporting The Advanced Managed Hosting service will proactively monitor the environment and provides Advanced with timely warnings of issues arising to allow pro-active intervention. Monitoring is focused on the health of the services and security.

The solution also captures capacity information over a period of time to allow for effective management.

Advanced will:-

1. Configure and maintain a Monitoring Service to monitor and alert against detection thresholds;

2. Resolve failures and errors in the Monitoring Service in accordance with the Incident Management Service Levels

3. Ensure that critical and major monitoring alerts are reviewed and, where appropriate, an Incident logged by the Service Desk

4. Assign Incidents arising from monitoring to Advanced Service Desk for diagnosis and resolution

5. Capture server and network infrastructure data to enable the provision of capacity trend analysis

Alerts will be re-mediated within contracted Service Levels and customers notified through standard channels

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Users are authenticated via a federated identity service (for SSO)
Password strength and complexity rules are enforced (for User Name and Password).
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 16/02/2018
What the ISO/IEC 27001 doesn’t cover All Activity on GCloud is Covered by this Certification
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 11/11/2016
CSA STAR certification level Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover As per AWS certification
PCI certification No
Other security certifications Yes
Any other security certifications See https://aws.amazon.com/compliance/

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO-9001
Information security policies and processes Advanced Information information and security policies align to ISO 27001:2013.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow a multi-approval change process. All changes are proposed, reviewed, tested and then finally approved for delivery. The stage gates ensure quality is maintained and risks are either removed or mitigated.
Vulnerability management type Supplier-defined controls
Vulnerability management approach From an environment perspective, we leverage AWS service such as a Web Application Firewall which includes rules for OWASP top 10, Amazon Sentry and Guard Duty. These services pro-actively monitor the traffic and look for vulnerabilities taking direct blocking action and alerting as is appropriate. We also commission penetration and vulnerability testing from an independent 3rd party.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Advanced use multiple monitoring channels to get a full picture of the environment application, these include but are not limited to AWS CloudWatch for log management and metrics gathering, ElasticSearch with Kibana for Log and Metric Aggregation and AppDynamics for Application Performance Monitoring. All of these have alerting when key metrics are broken or availability may be impacted.
Incident management type Supplier-defined controls
Incident management approach Incidents are categorised on an escalating scale of severity from maintenance/planned outages > performance impairment > P1 issues > unplanned outages. With a combination of automated monitoring, thresholds/ alerts and manual monitoring our web operations team assesses and triages performance. This includes mitigating environment scaling. In each category there are appropriate criteria for triggering communications with customers. Where resolution isn't immediate or within planned timings there is also regular update notification until the issue is closed.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1329 per instance
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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