Rhythm - Charity & Membership CRM

Rhythm is a charity and membership management CRM accelerator built on Microsoft Dynamics 365. Rhythm allows membership organisations and Not for Profits (NFPs) to enjoy a tailored out-of-the-box solution built on the intuitive and flexible Microsoft platform; reducing costly bespoke development and allowing a quick deployment.


  • Membership Management
  • Fundraising & Donation Management
  • Gift Aid Declarations
  • Automated Direct Debit Processing & Payment Gateway
  • Marketing & Communication Management
  • Advanced Marketing Automation (third party software)
  • Website Integration and Portals
  • Plus all the features of Microsoft Dynamics 365


  • Reduce costly bespoke CRM development
  • Get up and running within weeks
  • Move away from inflexible or stagnant legacy platforms
  • Supports GDPR compliance and streamlines data management
  • Customisable platform that can be further tailored to your organisation
  • Intuitive and easy to integrate with existing systems
  • Clear roadmap and continuous investment


£650 to £900 per person per day

  • Education pricing available

Service documents

G-Cloud 11



Public Sector Sales Team



Planning service Yes
How the planning service works One of our CRM consultants will work with you to understand how your organisation works and will configure the system to match your terminology as part of a scoping workshop onsite. If further consultancy and planning is required then consultancy days can be purchased (please see SFIA rates).
Planning service works with specific services Yes
Hosting or software services the planning service works with Rhythm - built on Microsoft Dynamics 365


Training service provided Yes
How the training service works We can provide training to ensure that your staff are happy with Rhythm and to drive user adoption and engagement. We provide end user documentation but can also provide face to face training, which is normally bespoke to your organisation so you gain the maximum value.
Training is tied to specific services Yes
Services the training service works with Rhythm - built on Microsoft Dynamics 365

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We will work with you to consolidate and migrate your data into Rhythm from your various sources. Our CRM consultants have great experience at migrating data from different sources; from Excel spread sheets to Raiser's Edge we will take away the headache of moving to a new system.
Please note: data migration is an additional cost and dependent on your data source(s), complexity and size and would be agreed in advance.
Setup or migration service is for specific cloud services Yes
List of supported services Rhythm - built on Microsoft Dynamics 365

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Our team of QA testers perform quality assurance testing on all Rhythm software developments.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide ongoing support to help organisations get the most from Rhythm. Support is managed through our dedicated helpdesk, with SLA's and support hours agreed in advance to ensure you receive the right level of support.

Service scope

Service scope
Service constraints Organisations must also purchase Microsoft Dynamics 365 licensing, and if using any third party software with Microsoft Dynamics 365 then third party licensing may also apply (e.g. ClickDimensions).

User support

User support
Email or online ticketing support Email or online ticketing
Support response times This would be agreed in our SLAs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Service Level Agreements (SLAs) and support hours are agreed in advance. Our support model is flexible; we can offer 24/7 support, standard work hours or custom hours. Pricing will depend on the SLA's and hours chosen.


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)


Price £650 to £900 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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