Nexus Open Systems Ltd

Nexus SharePoint Services

Nexus SharePoint Consultancy Services are designed to provide transparent and consistent pricing for resource based cloud engagements. Microsoft SharePoint is a browser based business collaboration and documentation management platform, for which Nexus provide a full range of consultancy services including: Solution Design; Strategic Analysis; Deployment; Maintenance; Training and Support.

Features

• Pre-sales consultancy, analysis and strategic solution guidance
• Planning, deployment, migration, transition and training services
• Technical support through Retained Technical Services and Assurance packages
• Proactive and reactive support providing 24/7 cover
• Best practice system configuration services
• System maintenance and quality health check services
• Project and programme management for deployments and upgrades
• Product customisation and business system integration
• Bespoke software application development
• Determine solution readiness and suitability to meet your requirements

Benefits

• Single organisation for all your collaboration platform requirements
• Support for your entire business critical collaboration platform
• Microsoft Gold Partner and system integrator with extensive solution experience
• Microsoft certified Engineers, Consultants and Trainers
• On demand access to expertise providing a flexible service
• Provision of clear and concise collaboration platform strategies
• Hand holding, consultancy and support through deployments and upgrades
• Ensure that Return on Investment is maximised for your deployment
• Identify and realise productivity and efficiency improvements
• Flexible technical support services tailored to your organisation

£460 to £1,200 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

652334443303820

Contact

Stuart Wilson
01392 205095
stuart.wilson@nexusos.co.uk

Planning

• Planning service: Yes
• How the planning service works: SharePoint Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft SharePoint implementation.; ; SharePoint can resolve many different business challenges. The software can be used by organisations of all sizes to build innovative web-based business collaboration and management solutions for employees and external audiences.; ; Our qualified and experienced SharePoint consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft SharePoint
  • Microsoft SharePoint Online

Training

• Training service provided: Yes
• How the training service works: Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise our Microsoft SharePoint deployment and training programmes to suit the operational and budgetary restrictions of any organisation.; ; We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective SharePoint intranet, extranet or web portal training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.; ; Nexus offer IT training courses and certification programmes catering for SharePoint designers, developers, administrators and end users.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft SharePoint
  • Microsoft SharePoint Online

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Nexus employ a team of Microsoft SharePoint-certified consultants, training instructors, developers and project managers who can help you to plan the installation and configuration or upgrade of SharePoint and any related technologies.; ; We can take care of your entire Microsoft SharePoint installation or upgrade project whether it’s on-premises, in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft SharePoint
  • Microsoft SharePoint Online

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft SharePoint.; ; When Microsoft SharePoint is installed and configured correctly, it can scale to power feature rich intranets, web portals and collaboration solutions for small- and medium-sized organisations to the largest of international global brands.; ; Through industry recognised training and certification, combined with real-world deployment experience, our SharePoint team can pass on the latest best-practice configuration and deployment methodology to make your SharePoint project deliver positive outcomes and results.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Nexus offer a comprehensive Microsoft SharePoint technical support service. You can rest assured that we can help you at every stage of your intranet, extranet or web portal project. We supply a number of support and maintenance and managed IT services to protect your SharePoint investment.; ; Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:; ; Block Hour contracts; 24/7 Technical Service Desk and Remote Support

Service scope

• Service constraints: Delivered 8am to 6pm Monday to Friday (24/7 service option available); Remote environment health checks and reports; Remote patch management; Remote configuration changes

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Not documented
• Support levels: Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £460 to £1,200 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.