vx Field

vx Field connects technicians via a powerful, easy-to-use mobile app that assists with routing, scheduling, information capture, internal communications, time tracking, and determining customer warranty terms. All service data in vx Field can be analyzed to improve resource forecasting and evaluate the performance of technicians, teams, or external service providers.


  • Work order & action management
  • Resource management
  • Parts & Inventory
  • Service Portal Dispatch Board Interface
  • Service portal tiles interface
  • Mobile workforce interface
  • Configurable user role structure
  • Integrations with third-party systems
  • Comprehensive reporting
  • Additional managed services


  • Optimize Field Scheduling
  • Forecast Project Demand
  • Streamline Contracts and Invoices


£240 per unit per year

Service documents


G-Cloud 11

Service ID

6 5 2 0 1 4 7 0 2 5 8 9 1 0 0



Andrew Schafer

+44 (0) 776 466 1582

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Providing internet access is available there are no constraints to using the service.
System requirements Secure internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on Severity Levels as defined in our SLAs along with what level of maintenance a customer purchase.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer 24x7 phone support for all customers.

We offer Technical Account Managers for an added cost. Technical Account Managers are responsible for understanding the client's business process in the context of our applications and providing the customer with subject matter expertise in both the application and their use of it.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We also offer a broad range of training options, from on-site and web-based training to simply providing training materials and a “train the trainer” program for end users. Training strategies are discussed in detail early in the project, and training materials are drafted during UAT.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Excel Spreadsheets
  • PDF
End-of-contract data extraction All client data will be returned to the client in a consumable format upon contract termination.
End-of-contract process All client data will be returned to the client in a consumable format upon contract termination. This is subject to Professional Services fees to be scoped at the time based on level of effort.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile interface is designed for purpose. The controls and activities especially suit the mobile worker.
Service interface No
What users can and can't do using the API The platform is commonly integrated with other applications. We offer robust and mature APIs to facilitate integrations with various HR, ERP, financial, and other types of systems. Examples include the ability to create and update buildings, work orders, invoices, users and assets.
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our solution's numerous, diverse configuration options allow our clients to effectively "customize" their application instance without the need for costly and problematic source code customizations. We support diverse configuration options in the areas of user-specific dashboards, custom reports, workflows, resource management and work order templates, and many other ares of the solution. We can also customize our implementation timeline to ensure each implementation project meets the unique needs of each of our clients.


Independence of resources Capacity is more than adequate at all times for the provisioned customer base. Capacity and performance are monitored and planned well in advance. Daily monitoring occurs regularly and actions are taken to resolve issues as they occur.


Service usage metrics Yes
Metrics types Uptime statistics are reported using this public URL:
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach We have a broad array of APIs that let users export their data, as well as file extracts to CSV, Excel, and tab delimited formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Tab delimited
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability See terms and conditions
Approach to resilience Uptime statics for the service are publicly available ( and show a pattern of high availability and resilience. The service includes redundancy at all levels of the architecture to ensure recoverability from both operational issues and natural disasters.
Outage reporting Uptime statics for the service are publicly available ( and show a pattern of high availability and resilience.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted by ensuring user provisioning approvals and timely removal of users upon termination of employment. These procedures are externally reviewed as a part of the SSAE-16 assessments.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date 22/03/2016
What the ISO/IEC 27001 doesn’t cover The data center provider in the UK has an ISO 27001 certification available. The software itself, and associated development practices, are not covered under the ISO 27001 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • SSAE-16/ISAE-3402
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials and ISO27001 for the Equinix Data Center. The service also conforms to the CSEG 14 cloud security principles.
Information security policies and processes Accruent has developed internal information security policies and processes aligned with industry standards. All Accruent employees are required to read and acknowledge our security policies, as well as complete Information Security and Privacy training in the Accruent Learning Management System (LMS) on an annual basis.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Requests are prioritized and documented by product development teams. when development is complete, it is passed on to testing via a workflow tool. Only approved/tested changes are committed to release candidates. Further release testing occurs and at time of release only approved/tested code is released. Continual web app security assessments are performed on the service to ensure new vulnerabilities are not introduced.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerabilities are evaluated based on CVSS ratings. Accruent maintains remediation targets for identified vulnerabilities based on criticality and standards for evaluating security fixes alongside feature requests and other development activities. Operating systems are kept in a current state to ensure continued supportability and to ensure critical security vulnerabilities are remediated.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Security related events (AV, IDS, dynamic monitors) are collected and dynamically reported on using centralized interfaces. A formalized security incident handling process is pre-defined in the event that a breach occurs.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach A security incident handling process is pre-defined in the event that a breach occurs. A user can report incidents to Accruent Support or can reference the Accruent Privacy Policy on how to escalate concerns. Incidents are reported as needed to comply with laws and regulations.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £240 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

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