Bridgeall Limited

Custom Application Audit & Strategy Review

Microsoft Gold Partner application roadmap development and strategy service. Bridgeall focus on delivering real businesses benefits from the actionable insight derived from data. We deliver application recommendations to clients via a short term engagement which includes a business review, assessment of the current IT landscape and defined output.


  • Full application audit service
  • Understand your current and future IT landscape
  • Consultancy service delivered by Microsoft Gold Cloud Partner experts
  • Secure by design principles


  • Delivers an application strategy tailored to your organisation
  • Enables organisations to define a tailored application roadmap
  • Practical, impartial straight-talking advice
  • Free up staff time to focus on business outcomes


£12000 per unit

  • Education pricing available

Service documents


G-Cloud 11

Service ID

6 5 1 2 9 9 5 0 6 3 5 5 4 6 5


Bridgeall Limited

Brodie Shepherd

0141 212 6400

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
System requirements
No specific requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response Times - Monday to Friday 0900 - 1730
Critical - within 15 mins
High - within 30 mins
Medium - within 1 hr
Low - within 1 hr
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Azure services are available 24 x 7
99.9% availability
SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
Support available to third parties

Onboarding and offboarding

Getting started
Tailored to customer’s requirements
Service documentation
Documentation formats
End-of-contract data extraction
Tailored to customer’s requirements
End-of-contract process
Tailored to customer’s requirements

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Differences between the mobile and desktop service
Mobile services run in browser and are responsive rendering all pages in the solution appropriate to the device being used. There is also a companion mobile application for Android and iOS.
Content is prioritised for typical mobile use cases, e.g. reading news over editing documents.
Service interface
What users can and can't do using the API
Users can use the API for the transfer of data and integration to other products
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • Other
API sandbox or test environment
Customisation available
Description of customisation
Subject to customer business requirements and Contract discussion


Independence of resources
Backed by Microsoft's Investment and SLA's


Service usage metrics
Metrics types
Office 365 reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Tailored to customer’s requirements
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Approach to resilience
Failover Data Centres - 3 across the UK.
Outage reporting
Public dashboard, API, email alerts, SMS

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Active Directory Services and Azure AD Connect
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Cyber Essentials
  • Subject to the Return on Investement model ROI

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
ISO27001 and Cyber Security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The CMDB data is maintained by leveraging the request and change management processes, dedicated modules in the Service Desk suite, which are fully integrated into the CMDB. There is a dedicated change management module within the Bridgeall Service Desk, integrated with the configuration, knowledge base, incident and service request modules. The process provides the following core activities through the ITILV3 Service Desk:
• Initiate change request
• Validate change request including security
• Assess and plan change (operational)
• Approve change implementation
• Execute and complete change
• Status reporting
• Review post implementation and close change.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Follows the ITIL process for Vulnerability Management processes, as well as applying our Quality ISO9001 and Security ISO27001 processes. Bridgeall will coordinate and perform regular IT health checks and audits, that provide the interface for vulnerability management. The process shall provide the following core activities:
• Preparation
• Vulnerability scan
• Define remediating actions
• Implement remediating actions
• Rescan
We utilise several proprietary tools provided by Nessus, Qualys and Verisign and work with CREST approved NCC Group.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Environments are monitored extensively for both the application and infrastructure covering system availability, performance and automated system jobs.
Automatic monitoring is conducted at regular intervals depending. Alerts are raised by email with customisable multi-user notification escalations available.

Critical Alerts
• Ping/Port Availability Checks
• HTTP on all sites
• SMTP Service Check
• Database Service Check
• URL Availability Check
Trend Alerts
• CPU Usage
• Memory Usage
• Storage Capacity
• Disk I/O
• Disk Read/Write Times
URL Response/Wait Times
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our ITIL V3 Service Desk manages incidents and escalations until resolution. The Service Desk acts as the end user single point of contact for incident restoration, including requests for information and issues. The Service Desk monitors outstanding trouble tickets or records until they are resolved.
We provide the following activities:
Detection and recording
Classification and initial support
Investigation and diagnosis
Resolution and recovery
Tracking and communication.

Major Incident Process:
Follow procedures
Defines incident severities,
Roles and responsibilities - internal and external organisations
Review process and issue a report - actions taken, lessons learned.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)


£12000 per unit
Discount for educational organisations
Free trial available

Service documents

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