Exponential-e Ltd

Crown Hosting GovConnect

GovConnect Cloud Connect provides cloud connectivity services, specifically created for Crown Hosting customers with services within Ark Data Centres: Spring and Cody Park.

This service enables users to connect with their chosen CSP by creating a secure connection so you can effectively extend your WAN into your virtual CSP Network.


  • Connect to AWS, Microsoft Azure, Office365 and Google.
  • Dedicated bandwidth and predictable low latency.
  • Fibre connection(s) between your room and our ARK network nodes.
  • Meshed Network connecting your CSPs and your Physical Server Infrastructure.
  • Range of bandwidths to suit the needs of your organisation.
  • Scalable capacity.
  • Design and ongoing support.
  • Ark Data Centre Cloud Connectivity
  • Option to connect centrally from dedicated sites over fibre circuits.


  • Consistent high level performance.
  • Fast and reliable service delivery backed by stringent SLA’s.
  • Significant quality end user experience.
  • Ease of inter-operability.
  • Flexible service to scale with your organisations needs.
  • Seamless user experience without interruption to CSP of choice.
  • Reassurance the traffic the user is sending is safe
  • Cost savings - no need to take additional back up.

Service scope

Service scope
Service constraints None
System requirements
  • Existing or new connectivity (min specification may apply)
  • Customer to provide Letter of Authorisation to connect to CSP

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Business Hours (0900-1700), weekdays excluding Bank Holidays.
Extended Business Hours (0800 - 1800), weekdays excluding Bank Holidays
24/7 x 365, including Bank Holidays.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will provide the necessary connectivity details, if required, which will enable you to commission the service into your network where you manage the routers. Where we manage the routers, we will commission the service.

Tests are run to confirm connectivity is established between Exponential-e and the CSP, in addition to checks to confirm the accepted prefix is passed on by ourselve
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All customer data that is held on request, would be handed back at the end of the contract.
End-of-contract process At the end of the contract, the contract can be extended or cancelled. If the service is cancelled, the connectivity will be terminated on the specified date. Where additional resources are required for the migration of the service, these will include additional costs.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available No
Independence of resources Each service is configured within its own network with their contracted bandwidth being reserved for each connection. This ensures that clients received their contracted bandwidth
Usage notifications No


Infrastructure or application metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold Equinix

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network Each customer is configured on their own network to ensure that no customers can access any other customers network. This is done using VPLS.

Availability and resilience

Availability and resilience
Guaranteed availability The target availability for the service is 99.999%.

Service Level Calculations

Service Credits are calculated as a percentage of the monthly charge for all the affected services delivered over the unavailable service.
Approach to resilience This will be made available on request
Outage reporting If there is an outage, a notification will be sent out according to the requested communications method. A contact can receive the notifications on either email, SMS, telephone call or they can access the notifications on the customer portal.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Role based access management using a access control system
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/04/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/04/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification Yes
Who accredited the PCI DSS certification Blackmores UK
PCI DSS accreditation date 19/03/2019
What the PCI DSS doesn’t cover Hosting Provider – Applications, Storage, Security Services, shared hosting, Online Hosting, Managed Services – System Security, IT Support, Backup, Cloud Services Payment Processes – All payment services
Other security certifications Yes
Any other security certifications CAS(T) NCSC-264868406-1689

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The security of our Network is fundamental to our business and have implemented a wide range of security measures. Our network has undergone rigorous security assessments - undertaken by BSI - and has achieved ISO 27001 (tested every six months) and PCI-DSS (tested annually) certifications to ensure security standards. Most recently we became accredited to CAS-Telecommunications by the National Cyber Security Centre (NCC). This certifies our Connectivity (Smartwires - WAN, VPLS, Internet) and augments our HSCN status for Public Sector contracts. Exponential-e were the first HSCN Stage 2 supplier to also have attained CAS-T, and are actively progressing to Stage 3 accreditation. To become accredited, NCC had to conduct an IT Health Check across our Network and all Engineers were “CHECK” approved. The test took 25 days.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres • All our Data Centres are ISO14001 accredited organisations with robust environmental management systems • Procuring consumed energy from sustainable energy sources wherever possible • Ensuring the use of hot/cold aisle cooling design in our Data Centres, which reduces energy consumption as the cooling is more efficient and helps our customers to reduce their carbon footprint


Price £114 to £114 per gigabyte per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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