Crown Hosting GovConnect
GovConnect Cloud Connect provides cloud connectivity services, specifically created for Crown Hosting customers with services within Ark Data Centres: Spring and Cody Park.
This service enables users to connect with their chosen CSP by creating a secure connection so you can effectively extend your WAN into your virtual CSP Network.
- Connect to AWS, Microsoft Azure, Office365 and Google.
- Dedicated bandwidth and predictable low latency.
- Fibre connection(s) between your room and our ARK network nodes.
- Meshed Network connecting your CSPs and your Physical Server Infrastructure.
- Range of bandwidths to suit the needs of your organisation.
- Scalable capacity.
- Design and ongoing support.
- Ark Data Centre Cloud Connectivity
- Option to connect centrally from dedicated sites over fibre circuits.
- Consistent high level performance.
- Fast and reliable service delivery backed by stringent SLA’s.
- Significant quality end user experience.
- Ease of inter-operability.
- Flexible service to scale with your organisations needs.
- Seamless user experience without interruption to CSP of choice.
- Reassurance the traffic the user is sending is safe
- Cost savings - no need to take additional back up.
£114 to £114 per gigabyte per year
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
|Email or online ticketing support||Email or online ticketing|
|Support response times||1 hour|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Business Hours (0900-1700), weekdays excluding Bank Holidays.
Extended Business Hours (0800 - 1800), weekdays excluding Bank Holidays
24/7 x 365, including Bank Holidays.
|Support available to third parties||Yes|
Onboarding and offboarding
We will provide the necessary connectivity details, if required, which will enable you to commission the service into your network where you manage the routers. Where we manage the routers, we will commission the service.
Tests are run to confirm connectivity is established between Exponential-e and the CSP, in addition to checks to confirm the accepted prefix is passed on by ourselve
|End-of-contract data extraction||All customer data that is held on request, would be handed back at the end of the contract.|
|End-of-contract process||At the end of the contract, the contract can be extended or cancelled. If the service is cancelled, the connectivity will be terminated on the specified date. Where additional resources are required for the migration of the service, these will include additional costs.|
Using the service
|Web browser interface||No|
|Command line interface||No|
|Independence of resources||Each service is configured within its own network with their contracted bandwidth being reserved for each connection. This ensures that clients received their contracted bandwidth|
|Infrastructure or application metrics||No|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Equinix|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Backup and recovery
|Backup and recovery||No|
|Data protection between buyer and supplier networks||Private network or public sector network|
|Data protection within supplier network||Other|
|Other protection within supplier network||Each customer is configured on their own network to ensure that no customers can access any other customers network. This is done using VPLS.|
Availability and resilience
The target availability for the service is 99.999%.
Service Level Calculations
Service Credits are calculated as a percentage of the monthly charge for all the affected services delivered over the unavailable service.
|Approach to resilience||This will be made available on request|
|Outage reporting||If there is an outage, a notification will be sent out according to the requested communications method. A contact can receive the notifications on either email, SMS, telephone call or they can access the notifications on the customer portal.|
Identity and authentication
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Role based access management using a access control system|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
|Devices users manage the service through||Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)|
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||13/04/2018|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||13/04/2018|
|CSA STAR certification level||Level 3: CSA STAR Certification|
|What the CSA STAR doesn’t cover||N/A|
|Who accredited the PCI DSS certification||Blackmores UK|
|PCI DSS accreditation date||19/03/2019|
|What the PCI DSS doesn’t cover||Hosting Provider – Applications, Storage, Security Services, shared hosting, Online Hosting, Managed Services – System Security, IT Support, Backup, Cloud Services Payment Processes – All payment services|
|Other security certifications||Yes|
|Any other security certifications||CAS(T) NCSC-264868406-1689|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||The security of our Network is fundamental to our business and have implemented a wide range of security measures. Our network has undergone rigorous security assessments - undertaken by BSI - and has achieved ISO 27001 (tested every six months) and PCI-DSS (tested annually) certifications to ensure security standards. Most recently we became accredited to CAS-Telecommunications by the National Cyber Security Centre (NCC). This certifies our Connectivity (Smartwires - WAN, VPLS, Internet) and augments our HSCN status for Public Sector contracts. Exponential-e were the first HSCN Stage 2 supplier to also have attained CAS-T, and are actively progressing to Stage 3 accreditation. To become accredited, NCC had to conduct an IT Health Check across our Network and all Engineers were “CHECK” approved. The test took 25 days.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Details available on request|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Details available on request|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Details available on request|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Details available on request|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||No|
|Description of energy efficient datacentres||• All our Data Centres are ISO14001 accredited organisations with robust environmental management systems • Procuring consumed energy from sustainable energy sources wherever possible • Ensuring the use of hot/cold aisle cooling design in our Data Centres, which reduces energy consumption as the cooling is more efficient and helps our customers to reduce their carbon footprint|
|Price||£114 to £114 per gigabyte per year|
|Discount for educational organisations||No|
|Free trial available||No|