Managed O365 MSP Service
Office 365 is a cloud-based subscription service that brings together the best tools for the way people work today. By combining best-in-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere on any device.
Features
- Online Security
- O365 Managed Service
- IT Cost optimisation
- O365 compliance and control
- Software licence compliance
- O365 decision enablement
- O365 Asset baseline
- Messaging
- Online Applications
- Teams
Benefits
- Save money on O365
- Cost savings in understanding O365 useage criteria
- Provides software compliance
- O365 licence and software useage metrics
- Security
- Patch Management
- Up to date applications
- Inhouse applications online or offline
- Cyber Security peace of mind
Pricing
£5.58 to £71.65 a user a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
6 4 8 2 5 2 3 1 0 3 8 2 7 6 4
Contact
Evaris Plc
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Telephone: <removed>
Email: <removed>@9c453696-79e9-45d7-bd57-4371fb7afce1.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Evaris provides a full wrap around portfolio of services and applications to manage and secure MS Office365. This can include Helpdesk facilities and patch management
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- No constraints.
- System requirements
- O365 subscription
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 Hour SLA, and 8 hours at weekends.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is limited to configuration setup requirements.
- Web chat accessibility testing
- None.
- Onsite support
- Yes, at extra cost
- Support levels
- Support is included within the pricing of the packages, this is 24x7. Additional onsite support is available at £650 per day.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onsite and online training can both be provided.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- The data remains viewable via the online secure portal, it simply does not update with new users or useage information.
- End-of-contract process
- All aspects of the relevant Sku's are available. Any additional costs have been included.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None.
- Service interface
- Yes
- Description of service interface
- The service is accessed via any web browser.
- Accessibility standards
- None or don’t know
- Description of accessibility
- This is a Microsoft Office 365 service, with additional cloud security, patch management and Helpdesk services.
- Accessibility testing
-
Please refer to the link below
https://www.microsoft.com/en-us/Accessibility/office?activetab=pivot_1%3aprimaryr2 - API
- No
- Customisation available
- Yes
- Description of customisation
- The service can be utilised by Administrators depending on the detail required from reports within the tool.
Scaling
- Independence of resources
- Microsoft has multiple datacentres to ensure this is not an issue.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft, Mimecast, Barracuda, Ivanti
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data can be simply exported to excel or similar spreadsheet application.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection between networks
- For data in transit, all customer facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- Refer to http://aka.ms/Office365TI and http://aka.ms/Office365CE
Availability and resilience
- Guaranteed availability
- Please refer to http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentID=11675
- Approach to resilience
- Please refer to http://aka.ms/Office365DR
- Outage reporting
- Office 365 and Azure report outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, individual Alert or Mobile Application
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Other user authentication
-
Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.
Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.
Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.
MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.
https://technet.microsoft.com/en-us/library/office-365-user-account-management.aspx - Access restrictions in management interfaces and support channels
-
Office 365 comes with a set of administrator roles that you can assign to users in your organisation. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.
https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB
https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 19 / 10 / 2016
- What the ISO/IEC 27001 doesn’t cover
- Full service scope for Azure is described at http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 29 / 04 / 2016
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- Full service scope is listed at http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ENISA IAF
- EU Model Clauses
- EU-U.S.Privacy Shield
- ISO 27001, ISO 27018
- SOC1, SOC2
- FEDRAMP
- FIPS 140-2
- NIST 800-171
- HIPAA/HITECH.ISB 1596
- CCSL (IRAP)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE 16 SOC1 & SOC2
- Information security policies and processes
- An ISMP has been established to enable Office365 and Azure to maintain and improve its management system for information security. Through establishment of the ISMP, it plans for and protects its assets to acceptable security levels based on defined risk management processes. The ISMS framework encompasses industry best practices for information and privacy. The ISMS has been documented and communicated in a customer facing Information Security Policy, which can be made available on request. The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Azure has developed formal standard operating procedures (SOP's)governing the change management process. The SOP's cover both software development, hardware change and release management. They are consistent with established regulatory guidelines including ISO 27001, SOC1 / SOC2, NIST 800-53 and others. Microsoft also uses Operational Security Assurance (OSA), a framework which incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running thousands of servers in datacentres throughout the world.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- The vendors we work with ensure this is addressed within hours, in support of the Information Security Policy, Azure runs multiple layers of security protection. Microsoft has its own Security Response Centre (MSRC) that also supplies information to all customers covering the range of MS products.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Microsoft Azure employs sophisticated software defined service instrumentation and monitoring that integrates at the component of server level, the datacentre edge, network backbone, internet exchange sites, and the real or simulated user level. This provides visibility of when a service disruption is occurring and pinpointing the cause.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Please refer to http://aka.ms/Office365SIM
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £5.58 to £71.65 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- No