Evaris Plc

Managed O365 MSP Service

Office 365 is a cloud-based subscription service that brings together the best tools for the way people work today. By combining best-in-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere on any device.

Features

  • Online Security
  • O365 Managed Service
  • IT Cost optimisation
  • O365 compliance and control
  • Software licence compliance
  • O365 decision enablement
  • O365 Asset baseline
  • Messaging
  • Online Applications
  • Teams

Benefits

  • Save money on O365
  • Cost savings in understanding O365 useage criteria
  • Provides software compliance
  • O365 licence and software useage metrics
  • Security
  • Patch Management
  • Up to date applications
  • Inhouse applications online or offline
  • Cyber Security peace of mind

Pricing

£5.58 to £71.65 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 4 8 2 5 2 3 1 0 3 8 2 7 6 4

Contact

Evaris Plc

Albie Attias

0330 124 1245

gcloud@evaris.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Evaris provides a full wrap around portfolio of services and applications to manage and secure MS Office365. This can include Helpdesk facilities and patch management
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No constraints.
System requirements
O365 subscription

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 Hour SLA, and 8 hours at weekends.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is limited to configuration setup requirements.
Web chat accessibility testing
None.
Onsite support
Yes, at extra cost
Support levels
Support is included within the pricing of the packages, this is 24x7. Additional onsite support is available at £650 per day.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite and online training can both be provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The data remains viewable via the online secure portal, it simply does not update with new users or useage information.
End-of-contract process
All aspects of the relevant Sku's are available. Any additional costs have been included.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None.
Service interface
Yes
Description of service interface
The service is accessed via any web browser.
Accessibility standards
None or don’t know
Description of accessibility
This is a Microsoft Office 365 service, with additional cloud security, patch management and Helpdesk services.
Accessibility testing
Please refer to the link below
https://www.microsoft.com/en-us/Accessibility/office?activetab=pivot_1%3aprimaryr2
API
No
Customisation available
Yes
Description of customisation
The service can be utilised by Administrators depending on the detail required from reports within the tool.

Scaling

Independence of resources
Microsoft has multiple datacentres to ensure this is not an issue.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Mimecast, Barracuda, Ivanti

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be simply exported to excel or similar spreadsheet application.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
For data in transit, all customer facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Refer to http://aka.ms/Office365TI and http://aka.ms/Office365CE

Availability and resilience

Guaranteed availability
Please refer to http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentID=11675
Approach to resilience
Please refer to http://aka.ms/Office365DR
Outage reporting
Office 365 and Azure report outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, individual Alert or Mobile Application

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.

Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.

Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.

MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.

https://technet.microsoft.com/en-us/library/office-365-user-account-management.aspx
Access restrictions in management interfaces and support channels
Office 365 comes with a set of administrator roles that you can assign to users in your organisation. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
19 / 10 / 2016
What the ISO/IEC 27001 doesn’t cover
Full service scope for Azure is described at http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29 / 04 / 2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Full service scope is listed at http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S.Privacy Shield
  • ISO 27001, ISO 27018
  • SOC1, SOC2
  • FEDRAMP
  • FIPS 140-2
  • NIST 800-171
  • HIPAA/HITECH.ISB 1596
  • CCSL (IRAP)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE 16 SOC1 & SOC2
Information security policies and processes
An ISMP has been established to enable Office365 and Azure to maintain and improve its management system for information security. Through establishment of the ISMP, it plans for and protects its assets to acceptable security levels based on defined risk management processes. The ISMS framework encompasses industry best practices for information and privacy. The ISMS has been documented and communicated in a customer facing Information Security Policy, which can be made available on request. The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Azure has developed formal standard operating procedures (SOP's)governing the change management process. The SOP's cover both software development, hardware change and release management. They are consistent with established regulatory guidelines including ISO 27001, SOC1 / SOC2, NIST 800-53 and others. Microsoft also uses Operational Security Assurance (OSA), a framework which incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running thousands of servers in datacentres throughout the world.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The vendors we work with ensure this is addressed within hours, in support of the Information Security Policy, Azure runs multiple layers of security protection. Microsoft has its own Security Response Centre (MSRC) that also supplies information to all customers covering the range of MS products.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft Azure employs sophisticated software defined service instrumentation and monitoring that integrates at the component of server level, the datacentre edge, network backbone, internet exchange sites, and the real or simulated user level. This provides visibility of when a service disruption is occurring and pinpointing the cause.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please refer to http://aka.ms/Office365SIM

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5.58 to £71.65 per user per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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