Evaris Plc

Managed O365 MSP Service

Office 365 is a cloud-based subscription service that brings together the best tools for the way people work today. By combining best-in-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere on any device.

Features

  • Online Security
  • O365 Managed Service
  • IT Cost optimisation
  • O365 compliance and control
  • Software licence compliance
  • O365 decision enablement
  • O365 Asset baseline
  • Messaging
  • Online Applications
  • Teams

Benefits

  • Save money on O365
  • Cost savings in understanding O365 useage criteria
  • Provides software compliance
  • O365 licence and software useage metrics
  • Security
  • Patch Management
  • Up to date applications
  • Inhouse applications online or offline
  • Cyber Security peace of mind

Pricing

£5.58 to £71.65 per user per month

  • Education pricing available

Service documents

G-Cloud 11

648252310382764

Evaris Plc

Albie Attias

0330 124 1245

gcloud@evaris.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Evaris provides a full wrap around portfolio of services and applications to manage and secure MS Office365. This can include Helpdesk facilities and patch management
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No constraints.
System requirements O365 subscription

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 Hour SLA, and 8 hours at weekends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is limited to configuration setup requirements.
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels Support is included within the pricing of the packages, this is 24x7. Additional onsite support is available at £650 per day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite and online training can both be provided.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The data remains viewable via the online secure portal, it simply does not update with new users or useage information.
End-of-contract process All aspects of the relevant Sku's are available. Any additional costs have been included.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Accessibility standards None or don’t know
Description of accessibility This is a Microsoft Office 365 service, with additional cloud security, patch management and Helpdesk services.
Accessibility testing Please refer to the link below
https://www.microsoft.com/en-us/Accessibility/office?activetab=pivot_1%3aprimaryr2
API No
Customisation available Yes
Description of customisation The service can be utilised by Administrators depending on the detail required from reports within the tool.

Scaling

Scaling
Independence of resources Microsoft has multiple datacentres to ensure this is not an issue.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft, Mimecast, Barracuda, Ivanti

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be simply exported to excel or similar spreadsheet application.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For data in transit, all customer facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Refer to http://aka.ms/Office365TI and http://aka.ms/Office365CE

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentID=11675
Approach to resilience Please refer to http://aka.ms/Office365DR
Outage reporting Office 365 and Azure report outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, individual Alert or Mobile Application

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.

Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.

Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.

MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.

https://technet.microsoft.com/en-us/library/office-365-user-account-management.aspx
Access restrictions in management interfaces and support channels Office 365 comes with a set of administrator roles that you can assign to users in your organisation. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19 / 10 / 2016
What the ISO/IEC 27001 doesn’t cover Full service scope for Azure is described at http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29 / 04 / 2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Full service scope is listed at http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification No
Other security certifications Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S.Privacy Shield
  • ISO 27001, ISO 27018
  • SOC1, SOC2
  • FEDRAMP
  • FIPS 140-2
  • NIST 800-171
  • HIPAA/HITECH.ISB 1596
  • CCSL (IRAP)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE 16 SOC1 & SOC2
Information security policies and processes An ISMP has been established to enable Office365 and Azure to maintain and improve its management system for information security. Through establishment of the ISMP, it plans for and protects its assets to acceptable security levels based on defined risk management processes. The ISMS framework encompasses industry best practices for information and privacy. The ISMS has been documented and communicated in a customer facing Information Security Policy, which can be made available on request. The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Azure has developed formal standard operating procedures (SOP's)governing the change management process. The SOP's cover both software development, hardware change and release management. They are consistent with established regulatory guidelines including ISO 27001, SOC1 / SOC2, NIST 800-53 and others. Microsoft also uses Operational Security Assurance (OSA), a framework which incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running thousands of servers in datacentres throughout the world.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The vendors we work with ensure this is addressed within hours, in support of the Information Security Policy, Azure runs multiple layers of security protection. Microsoft has its own Security Response Centre (MSRC) that also supplies information to all customers covering the range of MS products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft Azure employs sophisticated software defined service instrumentation and monitoring that integrates at the component of server level, the datacentre edge, network backbone, internet exchange sites, and the real or simulated user level. This provides visibility of when a service disruption is occurring and pinpointing the cause.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please refer to http://aka.ms/Office365SIM

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5.58 to £71.65 per user per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑