Fincore Limited

Finworks - Onboarding, Implementation, Integration & Support Services

Finworks’ expert consultants and support team can provide accelerated on-boarding, business analysis, configuration, data and service migration, integration, helpdesk, training and support services in relation to Finworks’ case management, workflow, data management and Big Data cloud services. We have a strong track record in delivering for the public sector.

Features

• Support, helpdesk and user management of Finworks cloud services
• Service deployment and accelerated onboarding to Finworks cloud services
• Configuration of workflows, business rules, dashboards, data feeds and reports
• Business analysis in relation to Finworks cloud services
• Transition management to/from Finworks cloud services
• Data migration to/from Finworks cloud services
• Integration of Finworks cloud services to third party systems
• Integration of Finworks cloud services to in-house/legacy systems
• Information management and digital continuity for Finworks cloud services
• Other SIAM integration and management services for Finworks cloud services

Benefits

• Depth of experience in workflow, case management, business process management
• Depth of experience in data and Big Data solutions
• Fast time to market
• Experience in rapid alpha/beta deliveries
• Strong track record of delivery within the public sector
• Proven tools and techniques to support delivery
• Support and helpdesk services tailored to individual requirements
• Security cleared team for government work

£700 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@fincore.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

647945763520602

Contact

Mike Ellis
+44 (0)207 397 0620
government@fincore.com

Planning

• Planning service: Yes
• How the planning service works: We provide specialist planning, business analysis and project management services for workflow, business process management and data management projects.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Any workflow project or service
  • Any business process management project or service
  • Any big data project or service
  • Any data management project or service

Training

• Training service provided: Yes
• How the training service works: We can provide any training needed in connection with our services on a flexible basis. Please see our Service Definition document for further details.
• Training is tied to specific services: Yes
• Services the training service works with: Any Finworks cloud software services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can provide configuration and data migration services to support full service transfer to our cloud software service (and also software development, if needed, through the DOS framework). Our implementation services include the configuration (or development, if needed, under the DOS framework) of integrations to other customer and third party systems (whether API-based or legacy interfaces). Our cloud software service has extensive SOAP and RESTful APIs to support straightforward integration to other systems.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Any Finworks provided cloud services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide a full range of automated and manual testing, and support of customer user acceptance testing, in relation to our own cloud software services, and can also provide performance testing of our own services.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support for: (i) all Finworks services; (ii) any third party public or private cloud, or on premise, hosting used in the delivery of Finworks services; (iii) any integrations from the Finworks services to other customer or third party systems; and (iv) any other third party services provided by Finworks in association with our services (e.g. cloud e-mail service providers). Please see our G-Cloud Service Definitions for each of our cloud services for further details.

Service scope

• Service constraints: Please see our G-Cloud cloud service Service Definition documents for fuller details of our services.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The Service is provided in accordance with an agreed SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tests were done on standard browsers.
• Support levels: We customise our support arrangements according to your individual needs. Support can be provided on either an SLA or capped effort basis, with support hours and SLA terms agreed according to your specific requirements. Support is provided by an expert team, and we have a reputation for building systems that in any case are easy to use and require little support. Please see our Service Definition and Pricing documents for further details of our support arrangements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cloud hosting services; not tied to any specific provider

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £700 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@fincore.com. Tell them what format you need. It will help if you say what assistive technology you use.