Fincore Limited

Finworks - Onboarding, Implementation, Integration & Support Services

Finworks’ expert consultants and support team can provide accelerated on-boarding, business analysis, configuration, data and service migration, integration, helpdesk, training and support services in relation to Finworks’ case management, workflow, data management and Big Data cloud services. We have a strong track record in delivering for the public sector.

Features

  • Support, helpdesk and user management of Finworks cloud services
  • Service deployment and accelerated onboarding to Finworks cloud services
  • Configuration of workflows, business rules, dashboards, data feeds and reports
  • Business analysis in relation to Finworks cloud services
  • Transition management to/from Finworks cloud services
  • Data migration to/from Finworks cloud services
  • Integration of Finworks cloud services to third party systems
  • Integration of Finworks cloud services to in-house/legacy systems
  • Information management and digital continuity for Finworks cloud services
  • Other SIAM integration and management services for Finworks cloud services

Benefits

  • Depth of experience in workflow, case management, business process management
  • Depth of experience in data and Big Data solutions
  • Fast time to market
  • Experience in rapid alpha/beta deliveries
  • Strong track record of delivery within the public sector
  • Proven tools and techniques to support delivery
  • Support and helpdesk services tailored to individual requirements
  • Security cleared team for government work

Pricing

£700 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@fincore.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 4 7 9 4 5 7 6 3 5 2 0 6 0 2

Contact

Fincore Limited Mike Ellis
Telephone: +44 (0)207 397 0620
Email: government@fincore.com

Planning

Planning service
Yes
How the planning service works
We provide specialist planning, business analysis and project management services for workflow, business process management and data management projects.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Any workflow project or service
  • Any business process management project or service
  • Any big data project or service
  • Any data management project or service

Training

Training service provided
Yes
How the training service works
We can provide any training needed in connection with our services on a flexible basis. Please see our Service Definition document for further details.
Training is tied to specific services
Yes
Services the training service works with
Any Finworks cloud software services

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can provide configuration and data migration services to support full service transfer to our cloud software service (and also software development, if needed, through the DOS framework). Our implementation services include the configuration (or development, if needed, under the DOS framework) of integrations to other customer and third party systems (whether API-based or legacy interfaces). Our cloud software service has extensive SOAP and RESTful APIs to support straightforward integration to other systems.
Setup or migration service is for specific cloud services
Yes
List of supported services
Any Finworks provided cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide a full range of automated and manual testing, and support of customer user acceptance testing, in relation to our own cloud software services, and can also provide performance testing of our own services.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support for: (i) all Finworks services; (ii) any third party public or private cloud, or on premise, hosting used in the delivery of Finworks services; (iii) any integrations from the Finworks services to other customer or third party systems; and (iv) any other third party services provided by Finworks in association with our services (e.g. cloud e-mail service providers). Please see our G-Cloud Service Definitions for each of our cloud services for further details.

Service scope

Service constraints
Please see our G-Cloud cloud service Service Definition documents for fuller details of our services.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The Service is provided in accordance with an agreed SLA.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Tests were done on standard browsers.
Support levels
We customise our support arrangements according to your individual needs. Support can be provided on either an SLA or capped effort basis, with support hours and SLA terms agreed according to your specific requirements. Support is provided by an expert team, and we have a reputation for building systems that in any case are easy to use and require little support. Please see our Service Definition and Pricing documents for further details of our support arrangements.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cloud hosting services; not tied to any specific provider

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£700 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@fincore.com. Tell them what format you need. It will help if you say what assistive technology you use.