Capgemini UK plc

Transform Police (t-Police) as a Service

t-Police-as-a-Service (”tPaaS”) is a Cloud Enterprise Resource Planning (ERP) and Duty Management System (DMS) pre-configured for Police forces using Cloud applications from Oracle and Crown Computing, designed to support the rapid realisation of back-office efficiency savings and front office service delivery improvements for one or more forces implementing shared services.

Features

  • Can offer ERP and DMS enabling police shared support services
  • Can provide pre-built integration to police national systems
  • Can offer flexible Cloud hosting
  • Can offer pre-defined processes and training materials
  • Can support an accelerated implementation timetable
  • Can offer flexibility for individual force requirements
  • Can offer complete self service and mobile functionality
  • Can offer integrated business intelligence and management dashboards
  • Can offer templates for data migration, testing and transition.

Benefits

  • Can help enable collaboration and significant back office efficiencies
  • Can help eliminate paper forms through self service and workflow
  • Can offer a pre-built solution to support low cost implementation
  • Can support national police accounting and reporting standards
  • Can deliver a template based solution and processes
  • Supports low cost of Cloud ownership and full life cost
  • Can enable transformation to lower cost of support services
  • Can enable active management and reduction of overtime spend
  • Can offer common data layer supporting single master record
  • Can offer integrated mobile solution.

Pricing

£3900 per instance per month

  • Education pricing available

Service documents

G-Cloud 11

647087562394773

Capgemini UK plc

Giovanna Borgia

+44(0)370 904 4858

publicsector.opps.uk@capgemini.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Capgemini’s t-Police solution can provide a secure, police specific, Enterprise Resource Planning (ERP) and Duty Management solution using Oracle’s secure Cloud services, which are required in order to implement t-Police. It is possible to select a subset of the overall ERP and Duty Management functionality
Cloud deployment model Public cloud
Service constraints Any constraints will be identified through discussion with the Buyer.
System requirements There are no specific requirements for this service.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We aim to acknowledge receipt of questions within one Working Day. Resolution times will be according to the service level agreement for the service.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Capgemini can providea 2nd and 3rd line support function for t-Police that complements the Oracle Cloud support service. The Customer provides 1st line support and Capgemini provides a service delivery manager and monthly service reporting.
Pricing depends on hours of service and volume of support calls.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Capgemini can provide a range of onboarding services, including application configuration, integration, data migration and testing services, onsite and online training services, user documentation and transition support services. The Customer can choose the services relevant to their onboarding.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Arrangements for Buyer data to be extracted can be agreed at the start of each contract, and the execution of such arrangements can be completed as part of the contract close down procedures
End-of-contract process At the end of the contract, Capgemini can review with the Buyer:
That contractual obligations have been met,
That invoices have been raised and paid,
That no outstanding, documented issues remain (unless agreed otherwise),
That access rights have been terminated and user Ids deleted,
That data had been extracted and removed from the service as appropriate.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are specific apps for mobile devices as well as the ability to run the browser based version
Accessibility standards None or don’t know
Description of accessibility T-Police consists of a number of Cloud applications that meet different accessibility standards.
Accessibility testing Oracle test their Cloud services for accessibility and publish the results for each against the WCAG standards
API Yes
What users can and can't do using the API The Oracle Cloud services on which t-Police is based come with a series of APIs which can be used for
Provisioning users, Loading data,Modifying data,Extracting data,Subscribe to event notifications
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The underlying SaaS applications that make up t-Police have a number of options for tailoring the user experience, ranging from end user configurable content to super user configuration to define function access, personalise dashboards, reports, workflows and alerts.

Scaling

Scaling
Independence of resources The t-Police service relies on the scalability and flexibility of the underlying Oracle Cloud services.

Analytics

Analytics
Service usage metrics Yes
Metrics types Our t-Police service provides usage and availability metrics as standard. Further metrics can be added as an additional service.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The component Cloud applications that make up t-Police provide a range of data export facilities. These facilities are available for the Buyer to export text format data. Capgemini can provide data export services to do this on the Buyers behalf if required as an additional service.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The t-Police service availability and resilience service levels are derived directly from the underlying Oracle Cloud services.

The t-Police solution includes data replication to a second data centre so data loss is minimised in the event of a disaster.
Approach to resilience The t-Police solution can include data replication to a second data centre so data loss is minimised in the event of a disaster.
Outage reporting Service outages are notified via email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Capgemini’s t-Police solution can include a configurable identity and access management component and role based access controls to restrict access to named users only
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our employees are instructed and obliged to comply with Capgemini's security policy and standards, which aim to safeguard the confidentiality, integrity and availability of physical assets
and electronic information as well as information hosted on behalf of our Buyers, to enable contractual obligations to be met and enable Capgemini UK to be compliant with relevant laws and regulations.
Information security policies and processes Capgemini follows its own information security policy, which is referenced against ISO27001:2013 - Information Technology - Security Techniques - Information Security Management Systems - Requirements, ISO 27002:2013 - Information Technology - Security Techniques - Code of Practice for Information Security Controls, and the Information Security Forum - Standard of Good Practice (2014).

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Capgemini 's configuration and change management processes are set out in its ‘Unified Project Method’ (UPM), but can be adapted to comply with specific requirements by agreement with individual Buyers (tailored services may attract additional charges).
Vulnerability management type Supplier-defined controls
Vulnerability management approach Capgemini can provide details of our vulnerability management process on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Capgemini can provide details of our protective monitoring processes on request.
Incident management type Supplier-defined controls
Incident management approach Capgemini's incident management processes are set out in its ‘Unified Service Method’ (USM), but can be adapted to comply with specific requirements by agreement with individual Buyers (tailored services may attract additional charges).

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3900 per instance per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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