Influential Software

Vena for Budgeting, Planning and Forecasting

Vena software, maintenance and services

Features

• Planning, Budgeting, Forecasting, Consolidation with Vena

Benefits

• Eliminates the proliferation of spreadsheets
• Reduce time on decision making analysis

£20,000 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Framework

G-Cloud 12

Service ID

646717697493904

Contact

Andy Richardson
02078621122‬
andy.richardson@influentialsoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Maximum first response of 1 business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support Plan; Every customer has access to our Standard Support Plan for online and telephone support, including:; • 24/7 application monitoring; • Help desk phone and email support from 9:00 AM EST - 8:00 PM EST; • Unlimited case submissions; • Up to 3 Manager or Administrator users to contact Vena support; • Maximum first response time of 1 business day; • Access to the Vena Customer Portal, online videos, FAQs, user guides, and a community help forum in our knowledge base; • A dedicated customer success manager to help recommend products, services, and processes to help you get the most out of Vena; ; Extended Support Plan; For after-hours support and accelerated response times, our; Extended Support Plan combines all the services of our Standard Support Plan with:; • 24/5 Help Desk with on-call telephone support; • Maximum first response time of 2 hours for Severity A issues; • Up to 5 Manager or Administrator users to contact Vena support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is provided as well as a range of consulting services to assist with implementation and data import etc.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: N/A
• End-of-contract process: Contracts are normally renewed on the contract anniversary. If a customer wishes to terminate the contract, all customer data is permanently deleted

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Same functionality
• Service interface: No
• API: No
• Customisation available: No

Scaling

• Independence of resources: This is a question for the ultimate supplier of the software - Vena

Analytics

• Service usage metrics: Yes
• Metrics types: This is a question for the ultimate supplier of the software - Vena
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Vena Solutions

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: This is a question for the ultimate supplier of the software - Vena
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: Vena connects to any data source supporting multiple data formats.

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: This is a question for the ultimate supplier of the software - Vena
• Data protection within supplier network: Other
• Other protection within supplier network: This is a question for the ultimate supplier of the software - Vena

Availability and resilience

• Guaranteed availability: This is a question for the ultimate supplier of the software - Vena
• Approach to resilience: This is a question for the ultimate supplier of the software - Vena
• Outage reporting: This is a question for the ultimate supplier of the software - Vena

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: This is a question for the ultimate supplier of the software - Vena
• Access restrictions in management interfaces and support channels: This is a question for the ultimate supplier of the software - Vena
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: This is a question for the ultimate supplier of the software - Vena
• Information security policies and processes: This is a question for the ultimate supplier of the software - Vena

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: This is a question for the ultimate supplier of the software - Vena
• Vulnerability management type: Undisclosed
• Vulnerability management approach: This is a question for the ultimate supplier of the software - Vena
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This is a question for the ultimate supplier of the software - Vena
• Incident management type: Undisclosed
• Incident management approach: This is a question for the ultimate supplier of the software - Vena

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £20,000 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF