Crisis preparedness workshops, simulations & exercises
Our crisis training workshops and simulation exercises ensure your crisis plan is adapted to modern media, and your team has the confidence and skills to deliver. From issues of terrorism to natural disasters, reputational threats to internal risks, we offer readiness assessments, training and immersive simulations for crisis management teams.
Features
- Crisis and incident plan review and development
- Crisis preparedness diagnostic and skills assessment
- Training workshop with good practice theory and exercises
- Practical crisis simulation exercises for crisis communications or crisis management
- Coaching and development support for crisis team members
- Crisis performance assessment and reporting
- After-action review workshops and reports
- Social media crisis management templates, training and testing
- Media training, training and coaching spokespeople
Benefits
- Validates the organisation's crisis plans and protocols
- Gives teams practical experience of working to the crisis plan
- Identifies gaps and barriers to effective working in a crisis
- Helps teambuilding and teamworking under pressure
- Brings media training up to date for social/modern media
- Identifies future risks, mitigations and development opportunities
- Makes crisis training interactive and practical
Pricing
£800 to £1,000 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
6 4 6 6 4 2 8 4 8 7 7 4 2 4 2
Contact
Helpful Technology Ltd T/A Helpful Digital
Steph Gray
Telephone: 020 3012 1024
Email: hello@helpfuldigital.com
Planning
- Planning service
- Yes
- How the planning service works
-
We help clients to identify user needs and business requirements as part of their crisis preparedness and to put in place plans, protocols and software as needed to ensure they have a viable crisis plan. We help train and test teams against this plan, and provide follow-up support as needed.
We work transparently and in an agile way with clients so you can follow progress and reprioritise work as the requirements become clearer. We are tool and provider agnostic, so provide independent advice rooted in user needs and an understanding of the wider landscape you operate in. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We train client teams to put their crisis plans into practice in a safe training environment as part of team-based simulations, workshops or crisis drills. These include training on the software elements of their crisis protocols, and use of a simulation environment to rehearse the implementation of crisis communication and crisis management plans.
These include:
Crisis90: a workshop format to walk through a scenario phase-by-phase and apply theory in a practical context, to help teams learn and implement their crisis management protocols and learn from each other.
Social Simulator: an immersive simulation environment to recreate real-world pressure in a crisis situation, so teams can rehearse their response behind closed doors across replicas of email, collaboration tools, website and social media channels. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No specific constraints: we provide on-premise training/support and remote support
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We respond to client queries on email via our helpdesk within 24 hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We respond to client queries on email via our helpdesk within 24 hours.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £800 to £1,000 a person a day
- Discount for educational organisations
- No