Helpful Technology Ltd T/A Helpful Digital

Crisis preparedness workshops, simulations & exercises

Our crisis training workshops and simulation exercises ensure your crisis plan is adapted to modern media, and your team has the confidence and skills to deliver. From issues of terrorism to natural disasters, reputational threats to internal risks, we offer readiness assessments, training and immersive simulations for crisis management teams.

Features

  • Crisis and incident plan review and development
  • Crisis preparedness diagnostic and skills assessment
  • Training workshop with good practice theory and exercises
  • Practical crisis simulation exercises for crisis communications or crisis management
  • Coaching and development support for crisis team members
  • Crisis performance assessment and reporting
  • After-action review workshops and reports
  • Social media crisis management templates, training and testing
  • Media training, training and coaching spokespeople

Benefits

  • Validates the organisation's crisis plans and protocols
  • Gives teams practical experience of working to the crisis plan
  • Identifies gaps and barriers to effective working in a crisis
  • Helps teambuilding and teamworking under pressure
  • Brings media training up to date for social/modern media
  • Identifies future risks, mitigations and development opportunities
  • Makes crisis training interactive and practical

Pricing

£800 to £1,000 a person a day

Service documents

Framework

G-Cloud 12

Service ID

6 4 6 6 4 2 8 4 8 7 7 4 2 4 2

Contact

Helpful Technology Ltd T/A Helpful Digital

Steph Gray

020 3012 1024

hello@helpfuldigital.com

Planning

Planning service
Yes
How the planning service works
We help clients to identify user needs and business requirements as part of their crisis preparedness and to put in place plans, protocols and software as needed to ensure they have a viable crisis plan. We help train and test teams against this plan, and provide follow-up support as needed.

We work transparently and in an agile way with clients so you can follow progress and reprioritise work as the requirements become clearer. We are tool and provider agnostic, so provide independent advice rooted in user needs and an understanding of the wider landscape you operate in.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We train client teams to put their crisis plans into practice in a safe training environment as part of team-based simulations, workshops or crisis drills. These include training on the software elements of their crisis protocols, and use of a simulation environment to rehearse the implementation of crisis communication and crisis management plans.

These include:

Crisis90: a workshop format to walk through a scenario phase-by-phase and apply theory in a practical context, to help teams learn and implement their crisis management protocols and learn from each other.

Social Simulator: an immersive simulation environment to recreate real-world pressure in a crisis situation, so teams can rehearse their response behind closed doors across replicas of email, collaboration tools, website and social media channels.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No specific constraints: we provide on-premise training/support and remote support

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to client queries on email via our helpdesk within 24 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We respond to client queries on email via our helpdesk within 24 hours.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£800 to £1,000 a person a day
Discount for educational organisations
No

Service documents

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