Storm ID
Umbraco CMS Development
Storm ID has significant experience with with Umbraco. Our Umbraco service development team are versed in extending and customising Umbraco to support complex back-office service transformations, integrations, e-commerce as well as content migrations. Our Umbraco digital service design methodology is aligned to standards and principles of GDS.
Features
- Service design model aligned to GDS principles and standards
- Agile Umbraco service design and development process
- Discovery, Alpha, Beta and Live development stages
- Content design and content development services
- Dedicated Umbraco quality and assurance testing services
- Umbraco cloud hosting service design, commission and 24/7 service support
- Strategic digital transformation consultancy
Benefits
- Highly experienced and dedicated Umbraco development team
- Service design process aligned to GDS principles and standards
- Agile service rapid development and project management
- Discovery led collaborative co-design of Umbraco services
- Iterative Alpha stage prototyping and user acceptance testing
- Dedicated Umbraco testing and quality assurance
- Azure cloud hosting solutions for Umbraco
Pricing
£20,000 to £150,000 a unit
Service documents
Framework
G-Cloud 12
Service ID
6 4 5 7 7 6 9 9 1 2 1 5 3 2 0
Contact
Storm ID
Craig Turpie
Telephone: 0131 561 1250
Email: craig.turpie@stormid.com
Planning
- Planning service
- Yes
- How the planning service works
-
Storm ID offer a full planning service to support the implementation of implementation of cloud hosting or cloud software.
Adopting best practice service design methodologies, we employ a range of techniques to identify our customer’s user needs and their business requirements.
Storm ID have a wealth of experience working with our clients to help them succeed by embracing the strategic opportunities that digital and the cloud offer.
Storm ID solutions are customer centred, secure, scalable and built using open standards. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Our training service analyses your training needs and develops a tailored training plan to ensure that the training delivers the required outcomes for both the individual and the organisation. Our assessment includes:
a gap analysis to understand the training needs of the organisation and the individual
understanding the expectations of the organisation and individuals
evaluating the training options
a comprehensive training plan that describes:
a recommended approach for the training
the priority order for the training
the timescales required for the training
the resources needed to successfully deliver the training
Our training formats include:
Train the trainer
On-site or off-site classroom-based training
On-site or off-site one-to-one or one-to-many training
On-site or off-site one-to-one coaching/mentoring
Training manuals and documentation
Recommended online courses
Telephone support - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Storm ID are experts in the migrating applications to the Cloud or between Cloud services. The first step is to develop a data migration strategy which depends on a number of factors including, nature of the data, quality of data, data quality assessment and feasibility of extracting data. At the end of this assessment we will typically recommend one of the following approaches: Automated Data Migration - We will seek to automate migration of data wherever possible. We achieve this by developing migration scripts that extract data from the old system and import into the new system. Partially automated & manual migration: We will work with customer to redesign the data structure and content models. This often involves use of tools such as Gathercontent.com to support creation, Storm will then use the Gathercontent.com API to extract the newly developed content from this source and import into the new system using a script.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Storm ID has a dedicated in-house team of ISTQB certified test engineers. Our test engineering team:
create test plans
collaborate with colleagues to make sure the required business scenarios are covered in user story definition, acceptance criteria specifications, and acceptance test scripts
create and execute functional, non-functional, performance, basic security tests and penetration testing in partnership with third-party partner
write test automation scripts for regression testing
undertake exploratory testing
analyse problems and make recommendations based on available information
measure and report on test activity, and manage defects
work jointly with the support team to maintain test environments and automated regression tests
work closely with ITOps engineers and software developers to reach a common understanding of the code base and test coverage, review release scripts, and write automated tests
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Security testing
- Other
- Other security services
-
- NCSC Web Check
- Vulnerability scanning against OWASP Top 10
- Detectify
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- How the support service works
-
Storm ID has a dedicated support services team, equipped to deliver a highly proactive and responsive support service that customers can rely on to ensure the continuous operation of their business-critical applications. We deliver continuous support and maintenance for your products through proactive improvements, monitoring and a dedicated helpdesk.
Our support service includes, as standard:
A support agreement with SLAs and response times
Access to our helpdesk with a full-time dedicated Support Manager and supporting team, providing day-to-day contact for support
Performance monitoring of applications and infrastructure to measure and alert on key performance metrics
Security monitoring to carry out regular security testing of your applications and infrastructure, to detect and fix any vulnerabilities
SSL certificate renewal monitoring to avoid any interruption to your services due to expired certificates
A named Account Manager who you can contact, should you need to, to escalate any issues or make any general enquiries
A bank of hours at a discounted rate for support hours purchased in advance
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.
Response times at weekends, public and bank holidays are negotiated separately. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Our ITIL-based support service is founded on a first-line, second-line, third-line support standard. The team is made up of dedicated support developers, cloud engineers and quality assurance testers. The team is focused on providing effective and efficient operational services in order to support customers on an ongoing basis and meet service levels.
Our standard service levels can be applied based on severity and priority. These are:
Urgent responded to within 1 hour
High responded to within 4 hours
Medium responded to within 8 hours
Low responded to within 16 hours
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £20,000 to £150,000 a unit
- Discount for educational organisations
- No