Venloc® was created as a cradle to grave, registration to invoice management tool for locum and bank staff. Our tech platform works to reduce your annual spend on direct engagement by up to 10%. This is achieved through fixing pay and charge rates by shift as well as monitoring compliance.
- Bespoke software solution for direct staff engagement
- Specific in-built workforce management tool
- Consolidated invoicing across all direct engagement
- Full visibility of pre-agreed rates and fees
- Ability to upload and store documents e.g. Right to Work
- Intuitive & Easy to use system
- Extensive worker compliance module
- Candidate invoice tracking
- Improved candidate engagement
- Real-time management information
- Reduction in candidate pay queries saving time & money
- Reduction in temporary agency usage of up to 10%
- No longer need to process individual payments
- Streamlined administration
- Visibility and control on a national basis
£0.2 to £1 per unit per hour
- Free trial available
Neuven Solutions Limited
0161 437 4337
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||There are no constraints with the Venloc system|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Within 24 hours (during office hours)|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
Support is provided on a series of levels, which are all covered in the hourly transaction fee applied to timesheets which transact through Venloc.
Firstly Neuven operates a help desk to deal with any user based issues. The Neuven office is open Monday to Friday 08:30-18:00. The help desk is open Monday to Friday 09:00-18:00. Outside of these hours, there is a help desk email address. Emails will be responded to on the next working day.
Where issues are urgent or require escalating, this would then be raised to the relevant client account manager. The client account manager will deal with any technical or operational requirements and have in depth knowledge of the systems and clients operational requirements.
Where issues cannot be resolved by the account manager, these can be escalated further, to the Executive Sponsor within Neuven. The Executive Sponsor will have a good overall knowledge of the systems as well as the accounts and their requirements. They will also be meeting with Key and Senior sponsors on a quarterly basis.
|Support available to third parties||Yes|
Onboarding and offboarding
Neuven would normally carry out an analysis of a clients agency usage over a 13 weeks period, with all client locations, agencies and job roles being reviewed . The data is then presented back to the client so demonstrate any cost savings which can be made, with new pay and margin structures to be agreed.
Once commercials have been agreed, Neuven will then set up the Venloc system with every client location, user, agency and job role. Everything in the system is completely adaptable and can be changed at any point to reflect client structure, user or pay changes.
Users, including both client and Direct Hire, are all given either face to face training or online webex training. This is supported by user guides and help desk support for any user who requires it.
The whole process, from analysis to first transaction should take around 8 weeks to complete.
In summary, Neuven build a bespoke version of the Venloc system for the client, and then carry out a full training programme with all users being given either face to face or online training before going live.
|End-of-contract data extraction||All information can be exported from the Venloc system into any format down to a granular level. These reports are available upon request.|
|End-of-contract process||After an agreed exit period, the Venloc system will remain open to users to review historical data, however, no future timesheets will be allowed to transact.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||No operating difference between website and mobile versions|
|Description of service interface||Venloc has been created to offer a cradle to grave, registration to invoice management tool for your locum and bank staff. Venloc can reduce your annual spend on direct and agency Locum labour by up to 10%. Our solution works for all types of Locum labour, across many different markets.|
|Accessibility standards||None or don’t know|
|Description of accessibility||The system has not been set up to meet any specific accessibility standards or for use with any specific assistive technology.|
|Description of customisation||
Further validation fields can be added to the standard level of information capture.
Additional modules can be built on behalf of the client in relation to specific operational needs as well as in respect of wider industry forces.
Data outputs can be fully built and customised to meet client specifications and importing needs.
All customisations within and extracted from Venloc would be carried out by Neuven on behalf of the client.
|Independence of resources||
Venloc is hosted by a third party provider, Rackspace, who are the worlds largest managed cloud provider using their CORE™ system.
CORE™ is the Rackspace proprietary hosting automation platform, designed to facilitate change control with the provisioning, changing, and scaling of a customer’s hosting environment. CORE™ seamlessly assigns work across Rackspace resources for issues that require multiple teams to troubleshoot, and by carefully controlling changes, we are able to achieve guaranteed up time and minimise any impact on customer business operations.
|Service usage metrics||Yes|
|Metrics types||Spend and Usage reporting, audit reporting|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Never|
|Protecting data at rest||Physical access control, complying with SSAE-16 / ISAE 3402|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||The majority of data can be exported directly from the system by users. Any data which cannot be directly extracted and exported can be exported by Neuven upon request.|
|Data export formats||
|Data import formats||
|Data protection between buyer and supplier networks||IPsec or TLS VPN gateway|
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
Each Client will have a bespoke SLA between themselves and each agency which includes KPIs for the continuous
management of service levels. The Venloc® Helpdesk is open Monday – Friday, 9.00am–5.30pm, for the real-time resolution of queries and questions, supported by a Neuven Account Manager. There is also an out-of-hours email facility. Server patching is performed once a month and deployed out of office hours. Any bug fixes or new functionality are deployed at times agreed with Neuven – usually out of office hours. System availability: 24 hours a day, 7 days a week. Telephone and Online Support Hours: Monday-Friday 9.00am-5:30pm
• High: Urgent problem. Web site down or business critical problem
• Medium: Crash or bug affecting multiple users.
• Low: Presentation issue or bug which is limited to one user or can’t be replicated.
|Approach to resilience||Available upon request|
|Outage reporting||Email Alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
All users are defined by a unique user ID and password. these are then used to restrict a user access to different modules within the platform.
Audit trails of all user actions are stored within the Venloc system.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Certification Europe|
|ISO/IEC 27001 accreditation date||21st October 2009|
|What the ISO/IEC 27001 doesn’t cover||Venloc is completely covered by the 27001 accreditation|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||We adhere to the principals set out in ISO 27001. We would be happy to discuss this in more detail as requested|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Any changes to the Venloc system are scheduled in accordance with specific client needs. All components within the system are tracked and tested throughout their lifetime to ensure all modifications are implemented in a secure and risk free environment.
All changes are thoroughly means and security tested by both Neuven and Neuven's third party providers.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Venloc is hosted by a third party cloud provider Rackspace.
Their policy is to maintain an ISO 27001 certified internal vulnerability management policy that includes regular vulnerability assessments of the corporate network intended to identify, assess and remediate technical vulnerabilities
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Venloc is hosted by a third party provider Rackspace. Rackspace's policy on Protective monitoring is to provide their “RackWatch” program, which is a network monitoring service. Numerous monitoring levels are available depending on service level and segment. Their experienced technicians will automatically fix the problem depending on any chosen segment and their support policy|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Neuven employ a dedicated support team who deal with incident management within the Venloc system, Neuven maintains an internal incident reporting process, and users are educated both on hire and
during regular reoccurring training.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.2 to £1 per unit per hour|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
Neuven can operate an evaluation period for any client based on an agreed set of terms and conditions.
Due to the nature of the Venloc system, and the set up process involved, when an evaluation period takes place, it is done so on the full platform.