FinancialForce.com, Inc. UK Branch
Customer Success Program: Premier Success Plan
This Service is an enhancement to the Standard Success plan that comes as part of the annual subscription to our Cloud services.
The main differentiators are a response time of 2 hours versus 2 days under Standard Success Plan and an assigned dedicated Customer Success Manager from FinancialForce.
- 2 hour response rather than 2 day response
- Dedicated Client Success manager
- Submit cases 24 x 7 x 365
- Log cases by FinancialForce Community, Email or phone
- Unlimited access to FinancialForce Xtra - client portal site
- Access to Premier training catalogue (coming soon)
- Self service resources including knowledge via FinancialForce community
- UK Support Help Desk based in Harrogate North Yorkshire
- Initial call taken by trained personnel who can help
- UK Help desk part of Global support network
- Speeds up productivity with faster response times
- Reduces frustration as problems sorted more quickly
- Keeps users happy
- Far more personalised service with dedicated Client Success Manager (CSM)
- Support staff answering initial calls can readily help
- Substantial self service and self help through Xtra and Communities
- Customer can prioritise levels 5 levels from problem to standstill.
- Through dedicated CSM - can proactively plan much better