GMS Cloud
Cloud-based email messaging service hosting a variety of business productivity apps and features including webmail client, office suite, scalable storage, malware protection and unlimited telephone and email support within business hours, ideal for small to medium sized businesses as a cost-friendly alternative to Office365
Features
- A modern, cloud webmail client supporting core email functionality
- Unlimited telephone and email support within business hours
- Store files and documents with 30GB of cloud storage
- Industry leading Zero-Hour protection from viruses and spam
- Groupware and sharing capabilities in Outlook or webmail client
- Create, edit and share office documents
- Integrated video conferencing
Benefits
- Access email anywhere, at any time, from any device
- Get support from a team of experienced engineers
- 99.9999% uptime guaranteed
- Access stored documents wherever you are, online or offline
- Optimised for use with Outlook
- Migration and porting utilities for a smoother transition
- A constantly evolving messaging solution
Pricing
£5 a person a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 9
Service ID
6 4 3 1 4 4 5 9 5 5 9 4 0 2 7
Contact
Gordano Ltd
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Telephone: <removed>
Email: <removed>@6b57bc75-1574-4dc4-ab8a-feb0ef072195.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- Internet access
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support is available within normal business hours with additional support available at extra cost to cover outside of business or on weekends. Email tickets are answered as quickly as possible; response guaranteed within an hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
-
8x5 telephone and email support - 9am-5pm GMT included in subscription price
13x5 telephone and email support - 9am -10pm GMT - additional cost
24x7 telephone and email support - additional cost
Cloud support engineer provided. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- User documentation provided, with migration tools and free telephone and email support to ensure a smooth transition into using our service.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
At any point up to the date of termination of Services you will be able to back-up your own data that is held in the Services.
Email data transfer: GMS Cloud provides the ability to download all mail to your computer via POP or IMAP access with a local desktop client, such as Microsoft Outlook.
Contacts data transfer: GMS Cloud allows users to export the contacts list in a CSV or vCard format (via the GMS Cloud webmail client).
Calendar data transfer: GMS Cloud offers the ability to download an iCal file to your desktop. - End-of-contract process
-
Following termination Gordano will use reasonable endeavours to make your data held via the Services available for a further period of 30 days ("Grace Period") in order to allow you to back-up your data that is held in the Services. Following the Grace Period Gordano may deep archive such data for a further 60 days ("Archive Period"); if access is required to this data during the Archive Period then you may request Gordano support to facilitate data repatriation via an email support facility in consideration for an access charge of £15.00 per User Account. No data repatriation will be carried out until the access charge has been paid in full.
At any point up to the date of termination of Services you will be able to back-up your own data that is held in the Services.
It is your responsibility to carry out such back-up prior to termination of the Services and Gordano shall have no liability for your failure to do so.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10+
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Accessibility standards
- None or don’t know
- Description of accessibility
- N/A
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
- API's exist to handle all the standard tasks the software preforms, with custom API's developed on request
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- GMS Cloud can be rebranded and white-labled to match customer bradning and display customer logo and icons.
Scaling
- Independence of resources
- We cannot
Analytics
- Service usage metrics
- Yes
- Metrics types
- Usage of the service is reported in the Admin User Interface
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
Email data transfer: GMS Cloud provides the ability to download all mail to your computer via POP or IMAP access with a local desktop client, such as Microsoft Outlook.
Contacts data transfer: GMS Cloud allows users to export the contacts list in a CSV or vCard format (via the GMS Cloud webmail client).
Calendar data transfer: GMS Cloud offers the ability to download an iCal file to your desktop. - Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- GORDANO'S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. GORDANO IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS
- Approach to resilience
- GMS is a mature product designed from the ground up to be stable, secure and reliable.
- Outage reporting
- Planned outages are reported to users in advance based on the outage type and expected duration by email
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Username and password always required to log in to administrative, support or product interfaces.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security accreditations
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance accreditation
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- N/A
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- User access to the Service cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users. ("User(s)") means your employees, representatives, consultants, contractors or agents for whom you have purchased a User account ("User Account"), who are authorised to use the Service and who are using Gordano validated user identifications and passwords in accordance with any authorised third-party registration systems used in connection with the Service, where relevant
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
GMS is proprietary so potential threats that involve other commercial or open source products do not impact GMS.
Internally we monitor systems and customer systems to identify possible issues and patch urgently as required. Typically this process will take hours, or days, based on the severity of the issue. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
GMS is proprietary so potential threats that involve other commercial or open source products do not impact GMS.
Internally we monitor systems and customer systems to identify possible issues and patch urgently as required. Typically this process will take hours, or days, based on the severity of the issue. - Incident management type
- Supplier-defined controls
- Incident management approach
-
We have a knowledge base with the answers to many common problems and FAQ's. WE also have a dedicated Helpdesk where users can open tickets to report any incident or problem. This will then typically be dealt with via email, but where required, support staff will phone the customer who has reported the problem.
Customers can also phone the support staff using their unique code provided at purchase.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £5 a person a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Trial everything for free for 30 days. Nothing is excluded from the service, with free telephone and email support also provided
Documents
- Pricing document
- Pricing document
- Terms and conditions document
- Terms and conditions document