This G-Cloud 9 service is no longer available to buy.

The G-Cloud 9 framework expired on Monday 1 October 2018. Any existing contracts with Gordano Ltd are still valid.
Gordano Ltd

GMS Cloud

Cloud-based email messaging service hosting a variety of business productivity apps and features including webmail client, office suite, scalable storage, malware protection and unlimited telephone and email support within business hours, ideal for small to medium sized businesses as a cost-friendly alternative to Office365

Features

  • A modern, cloud webmail client supporting core email functionality
  • Unlimited telephone and email support within business hours
  • Store files and documents with 30GB of cloud storage
  • Industry leading Zero-Hour protection from viruses and spam
  • Groupware and sharing capabilities in Outlook or webmail client
  • Create, edit and share office documents
  • Integrated video conferencing

Benefits

  • Access email anywhere, at any time, from any device
  • Get support from a team of experienced engineers
  • 99.9999% uptime guaranteed
  • Access stored documents wherever you are, online or offline
  • Optimised for use with Outlook
  • Migration and porting utilities for a smoother transition
  • A constantly evolving messaging solution

Pricing

£5 a person a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@6b57bc75-1574-4dc4-ab8a-feb0ef072195.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 9

Service ID

6 4 3 1 4 4 5 9 5 5 9 4 0 2 7

Contact

Gordano Ltd <removed>
Telephone: <removed>
Email: <removed>@6b57bc75-1574-4dc4-ab8a-feb0ef072195.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is available within normal business hours with additional support available at extra cost to cover outside of business or on weekends. Email tickets are answered as quickly as possible; response guaranteed within an hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
8x5 telephone and email support - 9am-5pm GMT included in subscription price
13x5 telephone and email support - 9am -10pm GMT - additional cost
24x7 telephone and email support - additional cost

Cloud support engineer provided.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation provided, with migration tools and free telephone and email support to ensure a smooth transition into using our service.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At any point up to the date of termination of Services you will be able to back-up your own data that is held in the Services.

Email data transfer: GMS Cloud provides the ability to download all mail to your computer via POP or IMAP access with a local desktop client, such as Microsoft Outlook.
Contacts data transfer: GMS Cloud allows users to export the contacts list in a CSV or vCard format (via the GMS Cloud webmail client).
Calendar data transfer: GMS Cloud offers the ability to download an iCal file to your desktop.
End-of-contract process
Following termination Gordano will use reasonable endeavours to make your data held via the Services available for a further period of 30 days ("Grace Period") in order to allow you to back-up your data that is held in the Services. Following the Grace Period Gordano may deep archive such data for a further 60 days ("Archive Period"); if access is required to this data during the Archive Period then you may request Gordano support to facilitate data repatriation via an email support facility in consideration for an access charge of £15.00 per User Account. No data repatriation will be carried out until the access charge has been paid in full.
At any point up to the date of termination of Services you will be able to back-up your own data that is held in the Services.
It is your responsibility to carry out such back-up prior to termination of the Services and Gordano shall have no liability for your failure to do so.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
API's exist to handle all the standard tasks the software preforms, with custom API's developed on request
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
GMS Cloud can be rebranded and white-labled to match customer bradning and display customer logo and icons.

Scaling

Independence of resources
We cannot

Analytics

Service usage metrics
Yes
Metrics types
Usage of the service is reported in the Admin User Interface
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Email data transfer: GMS Cloud provides the ability to download all mail to your computer via POP or IMAP access with a local desktop client, such as Microsoft Outlook.
Contacts data transfer: GMS Cloud allows users to export the contacts list in a CSV or vCard format (via the GMS Cloud webmail client).
Calendar data transfer: GMS Cloud offers the ability to download an iCal file to your desktop.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
GORDANO'S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. GORDANO IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS
Approach to resilience
GMS is a mature product designed from the ground up to be stable, secure and reliable.
Outage reporting
Planned outages are reported to users in advance based on the outage type and expected duration by email

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Username and password always required to log in to administrative, support or product interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security accreditations
No

Security governance

Named board-level person responsible for service security
No
Security governance accreditation
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
User access to the Service cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users. ("User(s)") means your employees, representatives, consultants, contractors or agents for whom you have purchased a User account ("User Account"), who are authorised to use the Service and who are using Gordano validated user identifications and passwords in accordance with any authorised third-party registration systems used in connection with the Service, where relevant
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
GMS is proprietary so potential threats that involve other commercial or open source products do not impact GMS.

Internally we monitor systems and customer systems to identify possible issues and patch urgently as required. Typically this process will take hours, or days, based on the severity of the issue.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
GMS is proprietary so potential threats that involve other commercial or open source products do not impact GMS.

Internally we monitor systems and customer systems to identify possible issues and patch urgently as required. Typically this process will take hours, or days, based on the severity of the issue.
Incident management type
Supplier-defined controls
Incident management approach
We have a knowledge base with the answers to many common problems and FAQ's. WE also have a dedicated Helpdesk where users can open tickets to report any incident or problem. This will then typically be dealt with via email, but where required, support staff will phone the customer who has reported the problem.

Customers can also phone the support staff using their unique code provided at purchase.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5 a person a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Trial everything for free for 30 days. Nothing is excluded from the service, with free telephone and email support also provided

Documents

Pricing document
Pricing document
Terms and conditions document
Terms and conditions document

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@6b57bc75-1574-4dc4-ab8a-feb0ef072195.com. Tell them what format you need. It will help if you say what assistive technology you use.