Gordano Ltd

GMS Cloud

Cloud-based email messaging service hosting a variety of business productivity apps and features including webmail client, office suite, scalable storage, malware protection and unlimited telephone and email support within business hours, ideal for small to medium sized businesses as a cost-friendly alternative to Office365

Features

  • A modern, cloud webmail client supporting core email functionality
  • Unlimited telephone and email support within business hours
  • Store files and documents with 30GB of cloud storage
  • Industry leading Zero-Hour protection from viruses and spam
  • Groupware and sharing capabilities in Outlook or webmail client
  • Create, edit and share office documents
  • Integrated video conferencing

Benefits

  • Access email anywhere, at any time, from any device
  • Get support from a team of experienced engineers
  • 99.9999% uptime guaranteed
  • Access stored documents wherever you are, online or offline
  • Optimised for use with Outlook
  • Migration and porting utilities for a smoother transition
  • A constantly evolving messaging solution

Pricing

£5 per person per month

  • Free trial available

Service documents

G-Cloud 9

643144595594027

Gordano Ltd

Oliver Goom

+441275 345100

sales@gordano.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is available within normal business hours with additional support available at extra cost to cover outside of business or on weekends. Email tickets are answered as quickly as possible; response guaranteed within an hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels 8x5 telephone and email support - 9am-5pm GMT included in subscription price
13x5 telephone and email support - 9am -10pm GMT - additional cost
24x7 telephone and email support - additional cost

Cloud support engineer provided.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation provided, with migration tools and free telephone and email support to ensure a smooth transition into using our service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At any point up to the date of termination of Services you will be able to back-up your own data that is held in the Services.

Email data transfer: GMS Cloud provides the ability to download all mail to your computer via POP or IMAP access with a local desktop client, such as Microsoft Outlook.
Contacts data transfer: GMS Cloud allows users to export the contacts list in a CSV or vCard format (via the GMS Cloud webmail client).
Calendar data transfer: GMS Cloud offers the ability to download an iCal file to your desktop.
End-of-contract process Following termination Gordano will use reasonable endeavours to make your data held via the Services available for a further period of 30 days ("Grace Period") in order to allow you to back-up your data that is held in the Services. Following the Grace Period Gordano may deep archive such data for a further 60 days ("Archive Period"); if access is required to this data during the Archive Period then you may request Gordano support to facilitate data repatriation via an email support facility in consideration for an access charge of £15.00 per User Account. No data repatriation will be carried out until the access charge has been paid in full.
At any point up to the date of termination of Services you will be able to back-up your own data that is held in the Services.
It is your responsibility to carry out such back-up prior to termination of the Services and Gordano shall have no liability for your failure to do so.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API Yes
What users can and can't do using the API API's exist to handle all the standard tasks the software preforms, with custom API's developed on request
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation GMS Cloud can be rebranded and white-labled to match customer bradning and display customer logo and icons.

Scaling

Scaling
Independence of resources We cannot

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage of the service is reported in the Admin User Interface
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Email data transfer: GMS Cloud provides the ability to download all mail to your computer via POP or IMAP access with a local desktop client, such as Microsoft Outlook.
Contacts data transfer: GMS Cloud allows users to export the contacts list in a CSV or vCard format (via the GMS Cloud webmail client).
Calendar data transfer: GMS Cloud offers the ability to download an iCal file to your desktop.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability GORDANO'S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. GORDANO IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS
Approach to resilience GMS is a mature product designed from the ground up to be stable, secure and reliable.
Outage reporting Planned outages are reported to users in advance based on the outage type and expected duration by email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Username and password always required to log in to administrative, support or product interfaces.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach User access to the Service cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users. ("User(s)") means your employees, representatives, consultants, contractors or agents for whom you have purchased a User account ("User Account"), who are authorised to use the Service and who are using Gordano validated user identifications and passwords in accordance with any authorised third-party registration systems used in connection with the Service, where relevant
Vulnerability management type Supplier-defined controls
Vulnerability management approach GMS is proprietary so potential threats that involve other commercial or open source products do not impact GMS.

Internally we monitor systems and customer systems to identify possible issues and patch urgently as required. Typically this process will take hours, or days, based on the severity of the issue.
Protective monitoring type Supplier-defined controls
Protective monitoring approach GMS is proprietary so potential threats that involve other commercial or open source products do not impact GMS.

Internally we monitor systems and customer systems to identify possible issues and patch urgently as required. Typically this process will take hours, or days, based on the severity of the issue.
Incident management type Supplier-defined controls
Incident management approach We have a knowledge base with the answers to many common problems and FAQ's. WE also have a dedicated Helpdesk where users can open tickets to report any incident or problem. This will then typically be dealt with via email, but where required, support staff will phone the customer who has reported the problem.

Customers can also phone the support staff using their unique code provided at purchase.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial everything for free for 30 days. Nothing is excluded from the service, with free telephone and email support also provided

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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