Bridgeall Limited

Managed Office 365 - Migration, Deployment & Support

Managed service - O365, M365, SharePoint, Teams, PowerApps, migration, deployment, support

Features

  • Establishment and configuration of your O365 environment
  • Service delivered by Microsoft Gold Cloud Partner experts
  • Training, Adoption & Change Management services
  • Deployment of a range of assessment, migration & deployment tools
  • Integration with Azure Active Directory, both B2B and B2C
  • Single-Sign-On for all O365 applications

Benefits

  • Maximise your O365 ROI
  • Practical, impartial straight-talking advice
  • Adoption and change management of O365
  • Enables collaboration in your organisation through configuration of O365 tools

Pricing

£930 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 4 3 0 6 2 4 3 9 4 5 4 6 4 4

Contact

Bridgeall Limited Andrew Hart
Telephone: 01412126400
Email: tenders@bridgeall.com

Planning

Planning service
Yes
How the planning service works
Our consultants will undertake an assessment workshop with the client to understand the current and future O365 landscape .
Our consultants will present a final O365 Audit and Strategy report with a proposed migration, deployment & adoption roadmap.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • IaaS - Virtual Machines, Storage, Network, Testing
  • PaaS
  • SaaS
  • .Net Develpment
  • SharePoint
  • PowerBI
  • O365
  • M365
  • Teams

Training

Training service provided
Yes
How the training service works
On premise, or classroom at our offices, or remotely
Training is tied to specific services
Yes
Services the training service works with
  • Cloud Hosting IaaS, PaaS, SaaS
  • Software Services

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
One of our Prince 2 Project Managers and our Cloud Operations Manager will undertake a workshop with the customer. Ascertain the business and technical requirements, Agree, Scope and cost the requirements, PID, with Commercial wrap and agree a Contract. Bridgeall can either deliver the service completely using our resources, or work on the basis of a joint customer/Bridgeall team to deploy.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • IaaS
  • PaaS
  • SaaS

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
One of our Prince 2 Project Managers and our Cloud Operations Manager will undertake a workshop with the customer to agree the quality assurance and performance testing requirements. Agree, Scope and cost the requirements, PID, with Commercial wrap and agree a Contract. Bridgeall can either deliver the service completely using our resources, or work on the basis of a joint customer/Bridgeall team to deploy.

Every customer is different. In our experience a Hybrid solution meets the majority of customers requirements. Or a point solution, such as a Software Testing environment. Depending on the customer, different security and data requirements will be taken into account e.g. Data residing in the UK utilising the Microsoft Durham, Cardiff and London locations.

We are ISO9001 Quality assured for infrastructure, Operations and Software Support - we would set up a Test environment for the customer, and test the performance against the application or infrastructure, agree the outcomes, and throttle back or forward the Cloud environment to meet the customers requirements and SLA's.

The Microsoft Azure Cloud built in Operations Management function allows the customer or Bridgeall to change the IaaS, PaaS, SaaS simply and easily on a daily bases.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Through our ITIL service desk, as a Microsoft Azure Partner

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Average 15 minutes. M-F 9-5pm
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Fair Start Scotland/DWP
Support levels
• Azure services are available 24 x 7
• 99.9% availability
• SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure Consulting providing ROI and comparisons

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£930 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.