Perfect Image

Microsoft Azure Managed Services

A managed service for Microsoft Azure that is supported by qualified technicians and offers clear business benefits to customers. We are a partner that is skilled at cloud infrastructure and application migration, and deliver value to customers by offering proactive monitoring, automation, cost control, security and management of your environment

Features

  • Cloud Consultancy
  • Migration Services
  • Microsoft Azure procured and managed
  • Patching, Security, Backups and Monitoring
  • Azure Virtual Machines
  • Relational database-as-a-service
  • Managed Desktop
  • Virtual Network
  • Design & Architecture

Benefits

  • Easy Migration to Microsoft Azure
  • Reduce Infrastructure costs
  • Allows you to focus on your core priorities
  • Failure resilient applications across multiple availability zones
  • Secure and highly flexible hybrid solution
  • Compatible with Direct Connect, PSN and N3
  • Work with a Public Sector Focused Partner
  • Monitoring of entire infrastructure & application estate

Pricing

£14 per megabyte per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 4 1 4 4 4 2 7 1 5 1 2 3 5 3

Contact

Perfect Image

Rob Hankin

01912380111

rob.hankin@perfect-image.co.uk

Service scope

Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
All tickest are resonded to within an agreed SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Perfect Image customers benefit from a support desk of highly trained and certified application engineers that are all UK based. Support is defined into five key areas that also help form the service level agreement with our customers and to ensure it meets your organisation’s needs. These include: • Service Definition Including start and end date whilst also stating all key contacts and level of support provided. • Incident Management Under ITIL an Incident is any sort of problem or service request submitted by the Customer to Perfect Image. Perfect Image’s Service Desk, which will log and respond to all Incidents, operates during our Normal Hours of Coverage which is between 8:00am and 6:00pm, Monday through Friday excluding public holidays. Out of hours’ support is also available on request. Our service levels are detailed below • Critical - 4 hour target resolution • High - 7.5 hour target resolution • Medium - 22.5 hour target resolution • Low - 75 hours target resolution Costs - We have a single rate for all level of support as it is the nature of the incident that will confirm its support status. We provide cloud support engineers as part of this service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats).
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data may be copied out using OS-level tools
End-of-contract process
You may terminate a Subscription at any time during its Term; however, you must pay all amounts due and owing before the termination is effective.

(i) One-Month Subscription. A Subscription having a one-month Term may be terminated anytime without any cancellation fee.

(ii) Subscriptions of more than one-month. If you terminate a Subscription to Microsoft Azure Services within 30 days of the date on which the Subscription became effective or was renewed, no refunds will be provided, and you must pay for the initial 30 days of the Subscription, but no payments will be due for the remaining portion of the terminated Subscription. If you terminate a Subscription to Microsoft Azure Services at any other time during the term, you must pay for the remainder of the Term, and no refunds will be provided.
Other Subscriptions. For all other Subscriptions, if you terminate a Subscription before the end of the Term, you must pay a fee equal to one-month’s Subscription fee and you will receive a refund of any portion of the Subscription fee you have paid for the remainder of the Term; provided, however, no refunds will be provided for partially unused months.

Using the service

Web browser interface
Yes
Using the web interface
Almost all functionality for each of our services is exposed through the Azure Portal .

The Azure Portal facilitates management for all aspects of the Azure account in a consolidated view whilst providing access to all services and their respective functionalities.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
N/A
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
Wide range of 3rd party services hook into Azure APIs.
API automation tools
Other
Other API automation tools
Azure Automation
API documentation
Yes
API documentation formats
  • HTML
  • Other
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
All functionality is available via the CLI.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Customer environments are segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers are segregated via security management processes.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
All formats and machines
Backup controls
Manual or scheduled API call
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
For data in transit, Azure uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacenters. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With Azure Virtual Networks, you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure as well as between the VMs located on your Virtual Network.

Availability and resilience

Guaranteed availability
SLA is measured as a percentage of monthly availability.
Standard SLA is 99.9 to 99.95%
Service credits are paid where availability drops below the above mentioned SLA.
Approach to resilience
Managed Azure service is available at all Azure locations as listed at https://azure.microsoft.com/en-us/regions/ for pay –as-you-go and Enterprise Agreement models; only a subset of those regions are available through CSP.
Outage reporting
Outages are reported via email and via telephone during any significant service disruption. SMS is also an option.

Identity and authentication

User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
January 2019
What the ISO/IEC 27001 doesn’t cover
https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27001
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
None
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
None
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Security Center automatically creates a default security policy for each of your Azure subscriptions. You can edit the policies in Azure Policy to do the following things:

- Create new policy definitions.
- Assign policies across management groups and subscriptions, which can represent an entire organization or a business unit within the organization.
- Monitor policy compliance.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We supports Service Requests and Requests for Change, by triggering the Change Management Process. All changes require review and approval. The approval level varies depending on the risk and impact of the change. This can be from technical peer review through to full CMRB review and sign-off. Client requested changes are validated only after the appropriate authorisation in writing is received from a customer contact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We performs vulnerability scans on the host operating system, web applications, and databases . Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.

Azure customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection. Scans should include customer IP addresses.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Microsoft deploys monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage.

Near real-time alerts flag incidents, based on Security thresholds.

Responses are based on the agreed SLA with the customer.
Incident management type
Supplier-defined controls
Incident management approach
Each incident and request will be logged by a member of our Service Desk Team on our service management system and allocated a unique reference number. This unique reference will be confirmed with the caller via email after the incident or request is logged.
Each incident or request is assigned a priority according to the SLA . This priority is based on the impact of the incident or request and it determines the target resolution time.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
Other
How shared infrastructure is kept separate
Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Please see Microsoft

Pricing

Price
£14 per megabyte per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Return to top ↑