Gradian Systems Ltd

Gradian's Managed Configuration Service

Gradian’s Managed Configuration Service is for customers demanding a superior level of expertise and global experience across their Symantec Email Security Service (ESS), Web Security Service (WSS) and Endpoint Protection (SEP).

Features

  • Initial configuration design of the security solution
  • Configuration Change Planning
  • Ongoing Configuration Management

Benefits

  • Your information security solution is being managed by skilled professionals
  • Ongoing optimisation of your chosen security product
  • Requests will be understood, built and executed by our experts.

Pricing

£27560 per unit per year

  • Education pricing available

Service documents

G-Cloud 11

641307762833492

Gradian Systems Ltd

Neil Buckley

01276 534771

neil.buckley@gradian.co.uk

Planning

Planning
Planning service Yes
How the planning service works The service is focused on handling configuration changes to continually improve your ROI and maximise your security posture against best practice recommendations. The ongoing objective is to optimise the performance of your Symantec estate through embracing the principal of 'dynamic change' without having to maintain the skill set to sustain this model in house. The service compliments your operating business model and provides your with the peace of mind that your estate is being managed by highly skilled trained professionals.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Symantec's ESS
  • Symantec's WSS
  • Symantec's SEP

Training

Training
Training service provided Yes
How the training service works Our consultant's customise each solution's training to your teams needs. We do not provide generic training, we discuss each aspect of the product in detail and you then inform us of your requirements.
Training is tied to specific services Yes
Services the training service works with
  • Symantec's ESS
  • Symantec's WSS
  • Symantec's SEP

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Gradian's Symantec certified consultants have recieved the highest qualifications to configure, deploy and support all three products in this service offering. To highlight these qualifications, Symantec themselves use Gradian consultants to deploy, configure and deploy products on their behalf.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Spearheaded by a Symantec Knight (1 of only 15 in the UK), Gradian, a Symantec Master Subcontractor and Secure One Services Partner, provides Symantec-accredited and certified engineering with 1st/2nd line support. Regular Health Checks will ensure your portal is at industry best practice and customised to your needs. With a strong focus on partnership, founded on values intent on delivering you the best experience possible, you’ll be exposed to the highest level of collaborative global expertise keen to develop and improve your security posture.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times You can call your TAA at anytime. If your TAA is not available, another member of the team will be able to assist you.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Configurations of your portal will be handled by your TAA on a 8x5 basis.
Support of your portal will be handled by our 24/7 in house helpdesk.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £27560 per unit per year
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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