Our eform building tool (PretaForm) allows LGA teams to build online forms easily and quickly. Non-technical internal staff can prototype and modify digital services. They can also integrate the eform with revenue, benefits, social care, online payments systems. Our low code platform empowers your team to digitise faster and cheaper.
- Branded with LGA design or allows self-theming of any eform.
- Low code platform means easy eform building for non-technical staff.
- Supports through the web cloud coding for developers.
- Simple to learn, drag and drop UI, requires little training.
- Provides intelligent behaviour based on the answers submitted.
- Supports alternative channels - paper, text and phone
- Open API to support the delivery of software interoperability.
- Can be configured to allow multi-page eforms and business rules.
- Google analytics reports available to determine user drop off points.
- Empowers non-technical staff to build eforms and workflow.
- Save money by automating manual paper based processes.
- Reduce service delivery costs by moving from post/phone to online.
- Your developers will be enablers rather than a bottleneck.
- Accelerates digital transformation.
- Complex proof, build any customised business process.
- DIY, no need to pay for expensive professional services
- Works on any level system so no need to upgrade
- Frees you from managing and maintaining in-house backend infrastructure/software.
- Spend your time on what matters, not our system
£0.05 to £2.35 per transaction
- Education pricing available
- Free trial available
07985 731 861 or 020 8819 3863
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||PretaForm can be embedded into websites and intranets.|
|Cloud deployment model||Community cloud|
|Service constraints||PretaGov carries out planned maintenance and provide 7 days notice to clients of scheduled maintenance windows.|
|System requirements||Standard browsers such as Chrome, Microsoft Edge or Explorer, Firefox|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Priority 1 response within 1 hour
Priority 2 response within 4 hours
Priority 3 response within 7 hour
After hours priority 1 support is offered as an add-on service.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
PretaForm SaaS support includes:
- support with troubleshooting, problem-solving and software bugs
- A help desk system where issues can be submitted by email or phone.
- 24x7 after-hours support (as an upgrade option)
- Advice on custom work.
- 24x7 monitoring for outages with rapid rectification
- Upgrades of the PretaForm product.
PretaGov SaaS Maintenance Service
Under this service, your PretaGov cloud architecture will receive regular analysis, tuning, maintenance, check-ups and security software updates.
Support and maintenance costs are included with the PretaForm SaaS fee.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Staff can be trained to use PretaForm in a one to two day training session on-site. Attendees will be shown how to build the basic eform and then implement more technical requirements such as backend logins, reports, worklists, custom workflow, PDF generation, web-service calls and more.|
|End-of-contract data extraction||On request, PretaGov will package the data then provide it to the client.|
|End-of-contract process||PretaGov Software as a Service includes access to the software, government security standard fully managed hosting, support and maintenance. Additional costs include any professional services. There are no fees to terminate the contract, just one month's notice must be provided.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||PretaForm comes with inbuilt responsive design so it is optimised for mobile devices and desktops. The mobile version will include all the features of a desktop version but re-sizes content including media like videos, etc and fix them according to the size of mobile device.|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||PretaGov SaaS products are build using the Plone open source CMS. Plone uses assistive technology like WAI-ARIA roles to the current best practices. It has been tested with users of assistive technology such as those with vision impairment.|
|What users can and can't do using the API||
Users are able to make changes to the design and manipulate the stored form data using our API.
Each service can be copied as many times as they want so they can create sandbox instances for themselves.
Clients don’t need a separate UAT machine.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
Our cloud coding features allows technical staff to implement custom business processes such as backend integration, complex validations, workflow etc without having to download software and deploy code.
PretaForm allows repetitive business processes such as backend integrations or complex workflow to be built by internal technical staff as point and click (code builders) macros. This makes non-technical form builders even more productive.
|Independence of resources||
PretaForm is designed to automatically scale with increased hardware. Our cloud hosting supplier provides APIs to create new cloud services. This process is tied to usage monitoring and increases servers as needed. Similarly the servers can be switched off to scale down when demand drops.
PretaGov will actively monitor usage and performance. We increase capacity when necessary within the limitations of the hosting partner to ensure optimal performance. We also carry out regular maintenance activities to optimise performance.
|Service usage metrics||Yes|
|Metrics types||PretaForm has Google Analytics support built-in. This allows tracking the form filling process as a Google Analytics funnel to get statistics on success and visualisation of where users drop out of the form filling process.|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Via API integration into backend systems.
Downloading of .CSV, PDF, XML, HL7 and other formats.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
We guarantee 99.95% availability.
Where PretaGov does not meet the same Service Level under the Service Level Agreement for each month in a consecutive six (6) month period, the Customer shall be entitled to treat such failure as a substantial breach for the purposes of compensation. Compensation is detailed in our service credit table.
|Approach to resilience||This information is available on request.|
|Outage reporting||Customers will be notified by email.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
The PretaGov Cloud SaaS products are powered by the Plone CMS (www.plone.org) which provides fine-grained control over access and modification of the service.
Access to content includes the ability to define groups of users. Access rights and permissions can be granted to any combination of groups, individual users, as well as to Anonymous (not logged in) users of the site.
Plone CMS’s fine grained control allows administrators to provide restricted access to others in the organisation, through the use of roles and groups and folder specific roles.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||28 October 2016|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||Nothing.|
|Other security accreditations||Yes|
|Any other security accreditations||ISO27018|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||No|
|Security governance approach||
PretaGov has a strict and documented framework on how personnel, executives and staff work together to protect digital assets, ensure data loss prevention and protect the organisation's public reputation.
The Chief Technology Officer of PretaGov is responsible for security of the PretaGov cloud platforms.
|Information security policies and processes||
PretaGov maintains, and annually updates, a comprehensive Information Security Management System documentation, which details employee’s responsibilities toward all types of assets, management’s role, training, confidentiality of client data and acceptable use of resources, and more. All staff must review and sign this policy during on-boarding. Staff review our ISMS regularly.
PretaGov information security program for its SaaS Solutions depends at the highest level on policies governing various aspects of PretaGov SaaS Operations – including specialised policies and procedures governing practices such as incident response process, change management, and backups.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
PretaGov maintains and follows formal change management processes. All changes to the production environment (network, systems, platform, application, configuration, including physical changes such as equipment moves) are tracked and implemented by our technical team.
All deployments into production or change to the production environment (network, systems, platform, application, configuration, etc.) must be submitted to, reviewed and approved by the CTO prior to implementation.
Promotion of code from engineering into production is controlled by the change management process, and the SaaS Operations team manages all deployments into the production environment. Testing, other than deployment validation, is prohibited in the production environment.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
The PretaGov platform uses community open source software and stays up to date with vulnerability information for each part of the platform. The platform uses Plone at the application layer which has a history of minimal security vulnerabilities. When a vulnerability to Plone is discovered and a patch is made available, the fix is applied within 48 hours based on our SLA. Other critical vulnerabilities are patched within 14 days, important patches are applied within 30 days.
PretaGov tracks details of each security vulnerability so that it can schedule and then deploy fixes when they are made available.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
PretaGov uses server intrusion detection and security vulnerability scanning to detect and monitor suspicious activity. The servers are monitored at all times so that an audit trail of activity can be logged. Alerts are sent when suspicious activity or significant events are discovered.
PretaGov platforms include a monitoring system which collects data trending data around performance, errors, system usage etc. This detail is covered in our standard service level agreements. PretaGov responds within an hour to such incidents.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
PretaGov has developed a robust Security Incident Response Process (“SIRP”) to address events related to PretaGov SaaS Solutions in an efficient and timely manner. The SIRP process describes how the team is deployed, documents the criteria for incident severity, defines the investigation and diagnosis workflow, details documentation and reporting requirements, and establishes contact information.
PretaGov monitors their servers 24 by 7 and notifications are sent to on-call staff if the monitoring solutions detect any issues with the platform. A support hotline, web and email ticketing system are in place to report issues. Reports are given on an hourly basis.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Public Services Network (PSN)|
|Price||£0.05 to £2.35 per transaction|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Trial users may try the full system for 2 weeks on request.|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|