IT Service Management
Part of risual’s Optimise and Support portfolio. This service is underpinned by ITIL v3 and delivered in line with ISO 20000, risual Managed Services (rMS) deliver full-service management capabilities to ensure services are supported in line with agreed SLAs and remain available in line with KPIs.
- Delivers ITILv3 certified Service Delivery and Management for IT services.
- Processes are accredited to ISO 20000 IT Service Management standards.
- Includes service governance model, needs assessment and cost control.
- Provides continuous service improvement aligned to ITIL and ISO standards.
- Includes event, incident, problem and change management and request fulfilment.
- Delivers against agreed service levels and key performance indicators.
- Provides IT asset and catalogue management.
- Delivers IT service continuity management with proactive support.
- Delivers daily and monthly service reports and real-time service dashboards.
- All staff NPPV-3 Cleared and fully certified staff.
- Delivered in line with recognised international and UK government standards.
- Delivered by fully certified ITIL and ISO experts and practitioners.
- Allows for the stable, consistent delivery of IT managed services.
- Provides a solid foundation for continual service improvement.
- Reports on adherence to service levels through monthly service reviews.
- Includes a comprehensive service design plan and service onboarding plan.
- Delivered in partnership with your IT service teams.
- Allows for smooth transitioning for service offboarding.
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