Symatrix Ltd

Symatrix Fully Managed Payroll on Oracle HCM Cloud and E-Business Platforms

Symatrix is uniquely positioned in being able to offer a Fully Managed Payroll Service underpinned by Oracle HCM Cloud or E-Business. Using a single instance HR and Payroll application we are able to deliver unrivalled levels of operational excellence for both UK and global footprints.


  • Operationally efficient payroll service. Symatrix become your Payroll experts
  • Documented operating manual including process maps
  • Process improvement adding value during service adoption
  • Payroll helpdesk available for business partners and employees
  • Contractual SLA for payroll accuracy of 99.75+%
  • Contractual SLA for responsiveness, timeliness of delivery and returns
  • Overpayment process including letters and tracking
  • Advice and guidance on latest or upcoming legislation
  • Minimise risk, ISO27001 and BACS accreditations


  • Payroll expertise provided by Symatrix
  • Clear roles and responsibilities to deliver payroll excellence
  • Continual improvement reflecting Symatrix’ ITIL standards
  • Removing administrative burden from our Clients
  • Removes employee dissatisfaction due to incorrect payroll
  • Removes your management focus/distraction for the payroll function
  • Removal of administration from your HR operations
  • Forewarning of future legislative changes
  • Providing security and peace of mind


£350 to £1850 per person per day

  • Education pricing available

Service documents


G-Cloud 11

Service ID

6 3 2 6 3 6 6 9 6 2 9 2 0 2 3


Symatrix Ltd

Richard Dutton



Planning service
How the planning service works
This is included within Set Up and Migration section.
Planning service works with specific services
Hosting or software services the planning service works with
Oracle HCM Cloud and E-Business


Training service provided
How the training service works
As part of the Transition Services, Symatrix will provide our best practice process maps so all parties are clear on who is responsible for each task. Any updates to our standard processes are documented and the updated process maps form part of the contractual arrangement.
As the customer retains the documented processes, with a supporting detailed operating manual, these documents (which are updated and maintained by Symatrix) can be used to train new staff within both Symatrix and the Client.
Additional training services are available upon request, depending on the client requirements.
Training is tied to specific services
Services the training service works with
Oracle HCM Cloud and E-Business

Setup and migration

Setup or migration service available
How the setup or migration service works
For a new implementation of Oracle HCM, Symatrix will form part of the project team and be included in the design workshops, giving SME advice and guidance, and then planning and managing the UAT and parallel runs phases. This ensures that the Symatrix team are well practiced with the payroll in time for go live and your payroll is operationally efficient to deliver the SLAs required.

For existing Oracle HCM users who want to move their payroll from in house to an outsourced service, Symatrix provide the following transition services:
understand existing set up and rules e.g. absence rules, pension rules etc,
walk through Symatrix best practice processes and identify any bottlenecks or current issues,
understand and agree the payroll calendar, and
produce a Customer Operating Manual and Service Definition so all parties are clear on roles and responsibilities and the scope of the service.
Setup or migration service is for specific cloud services
List of supported services
Oracle HCM Cloud and E-Business

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Symatrix compile a reconciliation pack per period, we reconcile the payroll results and provide Clients with summaries of where payroll has gone outside the agreed parameters. This provides complete transparency of the payroll process including all checks, balances and approvals.
Symatrix contractually commit to a number of SLAs around accuracy, responsiveness and timeliness.
A monthly service delivery review is held to ensure that Symatrix are delivering to the agreed SLA’s and all parties are happy with the service.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
In addition to the standard Oracle Support Services, Symatrix provide additional support covering Functional, Technical, and Environment Management services across Oracle HCM Cloud.
The support teams are based in Manchester and are HR professionals, consultants or ex-Oracle HCM super users and have a minimum of 5 years’ experience.
The service is underpinned by contractual SLA’s and ITIL best practice process and covers both a reactive resolution management of all issues from “how do I….?” queries to complex integration and bug fixing,regular service reviews are held to review performance and MI analysis. Our support service includes: Functional support including ‘how do I?’ queries, technical support including ‘how do I?’ queries, manage Oracle service requests, regular service reviews
Additionally, we can also offer Environment Management services. Environment Management services cover use of environment, who has or needs access and when do they need access and planning new releases. The benefits of this service include, experienced support team, ability to ask ‘how do I’ questions, contractual SLA’s, ITIL best practice processes, single point of contact for HCM Cloud queries or issues and escalation within Oracle if required.

Service scope

Service constraints
Oracle HCM Cloud and E-Business

User support

Email or online ticketing support
Email or online ticketing
Support response times
Business partners and employees raise their question or issue via email from which a case is automatically raised within our CMS solution together with an SLA.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Our Symatrix payroll team receive support from the Managed Service Application Support team,
In accordance with the ITIL framework, Symatrix Managed Service Application Support provide first line support (basic/common assistance); second line support for more complex tasks; and third line support for external services or highly technology-specific issues for Managed Services. Symatrix provide a fully managed support service for operations and this ranges from simple first line questions on 'How do I?' through to a fully managed outsourced payroll service. The support covers technical, functional and operational account management.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£350 to £1850 per person per day
Discount for educational organisations

Service documents

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