Civica UK Limited

Civica Stakeholder Engagement Research

We are engagement experts. We bridge the gap between the services that organisations and the people they serve – their members, patients and local population. Drawing on our years of engagement experience, we offer market and stakeholder research and insight services providing clear actionable feedback and intelligence.

Features

  • Project management of research
  • Full range of quantitative and qualitative research methods across multi-channels
  • Online and offline research methodologies e.g. email, SMS, paper, face-to-face
  • Emphasis on data security and an accredited Fair Data Partner
  • Sentiment and emotional analytic research tools available
  • Strategy and Planning Services
  • Tailored focus group and stakeholder training design
  • Panel and membership recruitment
  • Quality assurance built in e.g, MRS Partner and ISO9001
  • Dedicated, named and proactive account management

Benefits

  • Tailored project design and management
  • Flexibility with optional levels of support to suit budget
  • Actionable insights and tangible results to work with
  • Focused and knowledgeable expertise on better engagement
  • Action based data analysis to inform stakeholders
  • Provision of independent consultation services ensuring democratic values are upheld
  • Project and programme evaluation demonstrating ROI
  • Understanding the customer for better stakeholder engagement
  • Reducing staff turnover through employee satisfaction

Pricing

£695 per unit

Service documents

Framework

G-Cloud 11

Service ID

6 3 0 0 2 0 6 0 2 6 4 7 4 2 4

Contact

Civica UK Limited

Civica UK Limited

01132441404

g-cloud@civica.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Training on use of our cloud solutions, user groups, conferences.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Secret shopping', MRS quality standards, Fair Data accreditation, ISO 27001 and ISO9001 accreditation.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
24/7/365 management, helpdesk support.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour if during business hours, with one hour of next period of business hours if during evening or at weekend.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our stakeholder research services are tailored to the individual needs of the customer. As such the level of support will be determined by need.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£695 per unit
Discount for educational organisations
No

Service documents

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